unable to add custom field in new ticket create in customer interface

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AmitP
OTRS newbie
Posts: 32
Joined: 29 May 2019, 10:01
OTRS Version?: otrs6
Real Name: Amit

unable to add custom field in new ticket create in customer interface

Post by AmitP » 04 Jun 2019, 10:33

Hi,

I am unable to add a dynamic field in create ticket window of customer interface. Please help.
I tried
Dynamic field Text configuration dialog set the field as 1. but not able to see that text box in create ticket view of customer.pl


Ticket::Frontend::OverviewSmall###DynamicField
Ticket::Frontend::AgentTicketZoom###DynamicField
Ticket::Frontend::AgentTicketPhone###DynamicField
Ticket::TicketDynamicFieldDefault###Element1
PreferencesGroups###101-DynamicField-Field1 this gives error

I can see the text box in phone ticket create in agent but not in email and customer.pl new ticket.
Pls help
Thanks

fcasal
OTRS superhero
Posts: 299
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.18

Re: unable to add custom field in new ticket create in customer interface

Post by fcasal » 05 Jun 2019, 06:29

Hi,

You can try with

Ticket::Frontend::CustomerTicketMessage###DynamicField

and there add your dynamic field

AmitP
OTRS newbie
Posts: 32
Joined: 29 May 2019, 10:01
OTRS Version?: otrs6
Real Name: Amit

Re: unable to add custom field in new ticket create in customer interface

Post by AmitP » 05 Jun 2019, 12:43

Thanks for help

AmitP
OTRS newbie
Posts: 32
Joined: 29 May 2019, 10:01
OTRS Version?: otrs6
Real Name: Amit

Re: unable to add custom field in new ticket create in customer interface

Post by AmitP » 12 Jun 2019, 09:50

fcasal wrote:
05 Jun 2019, 06:29
Hi,

You can try with

Ticket::Frontend::CustomerTicketMessage###DynamicField

and there add your dynamic field
Hi,
Iam unable to view the field i added in new ticket in customer.pl

am i missing something iam using 6.0.19

fcasal
OTRS superhero
Posts: 299
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.18

Re: unable to add custom field in new ticket create in customer interface

Post by fcasal » 12 Jun 2019, 10:47

Share with us the configuration, thanks.

AmitP
OTRS newbie
Posts: 32
Joined: 29 May 2019, 10:01
OTRS Version?: otrs6
Real Name: Amit

Re: unable to add custom field in new ticket create in customer interface

Post by AmitP » 12 Jun 2019, 16:45

Hi
I selected customer user and not ticket thats why issue came.

Thank for help

fcasal
OTRS superhero
Posts: 299
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.18

Re: unable to add custom field in new ticket create in customer interface

Post by fcasal » 13 Jun 2019, 08:57

What i want is to check the configuration you have here: Ticket::Frontend::CustomerTicketMessage###DynamicField and screenshot of your dynamics fields in order to find out the problem.

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