Only the responsibles close tickets

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ritico
Znuny newbie
Posts: 21
Joined: 23 Apr 2010, 22:02
Znuny Version: 5s...
Real Name: Ramiro

Only the responsibles close tickets

Post by ritico »

Good afternoon,
I would like to know how to hide the Close button, when the logged user or owner, isn´t the responsible of the ticket.

Thank you,
Regards
christianclavet
Znuny newbie
Posts: 75
Joined: 27 Aug 2018, 13:50
Znuny Version: Community
Real Name: Christian Clavet
Company: Tact Group

Re: Only the responsibles close tickets

Post by christianclavet »

Hi!

You would need to create an access list and allow only the responsible. Check the admin Manual on how to do that.

Basicaly, check the tag responsible as negative (is not) then not allow it to close ticket. (I know there is a responsible tag, but not used it yet)
as to block the Action=AgentTicketClose

This should hide the close button on the ticket if the agent is not responsible.
Here is a link to the administration manual about it:
https://doc.otrs.com/doc/manual/admin/s ... -reference
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zerozone74
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Posts: 12
Joined: 30 Jan 2019, 15:20
Znuny Version: 6.0.12
Real Name: Przemysław Słomianski
Company: None

Re: Only the responsibles close tickets

Post by zerozone74 »

Like this ?
onlyreclose.PNG
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