Create tickets though MIME emails with X-OTRS fields

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flippertom
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Posts: 64
Joined: 16 Apr 2015, 08:42
OTRS Version?: 3.2.16

Create tickets though MIME emails with X-OTRS fields

Post by flippertom » 17 Aug 2018, 16:43

Tickets were getting created through MIME emails with X-OTRS fields on OTRS 3.2 but it is not working for OTRS 5.
Getting error like 'IMAP: Can't process mail, see log sub system'
Any different options that needs to be set on OTRS 5?

jojo
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Re: Create tickets though MIME emails with X-OTRS fields

Post by jojo » 17 Aug 2018, 17:38

did you check the log as stated?
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

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flippertom
OTRS expert
Posts: 64
Joined: 16 Apr 2015, 08:42
OTRS Version?: 3.2.16

Re: Create tickets though MIME emails with X-OTRS fields

Post by flippertom » 17 Aug 2018, 18:36

The path given was /opt/otrs/var/spool....which had the problem email.
Any logs which need to be checked?

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