Individual formulars with dynamic fields

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mesodev
OTRS newbie
Posts: 2
Joined: 10 Aug 2018, 10:03
OTRS Version?: OTRS 6 Patch Level 6

Individual formulars with dynamic fields

Post by mesodev » 10 Aug 2018, 10:20

So far, dynamic fields get printed beneath the RichText-field. They don't appear in the *.tt-file.

Now, I have the requirement to rearrange the dynamic fields. E.g. in a 2-column-table. So, I'd like to code them in the *.tt-file.

How's the workflow to do that?
  • Obviously OTRS should stop printing into the form when I already have them included in the *.tt-file.
  • Are there placeholders for each dynamic field I can use in the *.tt-file?
Thanks ahead!

zzz
OTRS superhero
Posts: 215
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x - 6.0.x
Real Name: Emin
Company: maxence business consulting GmbH
Contact:

Re: Individual formulars with dynamic fields

Post by zzz » 20 Aug 2018, 08:45

Hello,

you can make these changes in AgentTicketPhone- & AgentTicketEmail.tt.
Examples of custom dynamic fields can be found there (commented out code).

Best regards
Emin

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