[BUG] OTRS 6.0.5-1 - Statistics CSV parsing

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Snowmanko
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Posts: 45
Joined: 06 Mar 2015, 17:45
OTRS Version?: 6.0.5-1

[BUG] OTRS 6.0.5-1 - Statistics CSV parsing

Post by Snowmanko » 15 May 2018, 12:45

Hi,

I would like to report bug in statistics / report module. When generating Ticketlist CSV report of tickets without asigned customer, fields where customerID and customerName should be is reported without quotes. So it looks like this :

"903","18004687","27 d 0 h ","--redacted content--","2018-04-05 08:39:04 (Europe/Vienna)","2018-04-05 08:39:17 (Europe/Vienna)","2018-04-05 08:39:17 (Europe/Vienna)","Queue","closed successful","3 normal",,,"Agent Name","Agent Name","2018-04-05 08:39:04 (Europe/Vienna)","0","0","","0","0","closed","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",""

there should be ,"","", instead because empty field shoud be represented with as ,"", in CSV.

Can someone confirm this or let me know how to fix it ?
BR!
OTRS 6.0.3-1, MySQL

jojo
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Re: [BUG] OTRS 6.0.5-1 - Statistics CSV parsing

Post by jojo » 15 May 2018, 13:28

- try out latest version of OTRS
- to report bugs use bugs.otrs.org only
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

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Snowmanko
OTRS newbie
Posts: 45
Joined: 06 Mar 2015, 17:45
OTRS Version?: 6.0.5-1

Re: [BUG] OTRS 6.0.5-1 - Statistics CSV parsing

Post by Snowmanko » 17 May 2018, 15:17

6.0.5-1 is last version afaik, i will try to fill https://bugs.otrs.org/
OTRS 6.0.3-1, MySQL

jojo
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Re: [BUG] OTRS 6.0.5-1 - Statistics CSV parsing

Post by jojo » 17 May 2018, 15:21

latest version is 6.0.7
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

Snowmanko
OTRS newbie
Posts: 45
Joined: 06 Mar 2015, 17:45
OTRS Version?: 6.0.5-1

Re: [BUG] OTRS 6.0.5-1 - Statistics CSV parsing

Post by Snowmanko » 21 May 2018, 10:29

OTRS 6.0.3-1, MySQL

jojo
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Joined: 26 Jan 2007, 14:50
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Re: [BUG] OTRS 6.0.5-1 - Statistics CSV parsing

Post by jojo » 21 May 2018, 16:37

then contact the dabian/ubuntu maintainer as this is not an official package of the ((OTRS)) community edition
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

Snowmanko
OTRS newbie
Posts: 45
Joined: 06 Mar 2015, 17:45
OTRS Version?: 6.0.5-1

Re: [BUG] OTRS 6.0.5-1 - Statistics CSV parsing

Post by Snowmanko » 24 May 2018, 11:07

I am unable to find correct asigned developer which is responsible for Ubuntu package, dunny who is that for now, but i've filled bug as you suggested.

https://bugs.launchpad.net/ubuntu/+sour ... ug/1772380

Thanks,
BR!
OTRS 6.0.3-1, MySQL

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