Article Not Showing on Process Ticket created with Transition Action

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iclaude
OTRS expert
Posts: 53
Joined: 31 Mar 2016, 10:30
OTRS Version?: OTRS 5.0.23 Free
Real Name: Claude Chelene

Article Not Showing on Process Ticket created with Transition Action

Post by iclaude » 13 Mar 2018, 16:10

I am creating Process Tickets using the transition action TicketCreate but the ticket does not have or its not showing any article.

Can you help me figure out what did I do wrong?

Best Regards
OTRS 5.0.23/OpenSuse
MySql

wurzel
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Re: Article Not Showing on Process Ticket created with Transition Action

Post by wurzel » 13 Mar 2018, 19:42

Hi,

the best thing is to look in the logs.

Florian
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
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    iclaude
    OTRS expert
    Posts: 53
    Joined: 31 Mar 2016, 10:30
    OTRS Version?: OTRS 5.0.23 Free
    Real Name: Claude Chelene

    Re: Article Not Showing on Process Ticket created with Transition Action

    Post by iclaude » 14 Mar 2018, 11:16

    wurzel wrote:Hi,

    the best thing is to look in the logs.

    Florian
    Hi,

    In the logs I see this error:

    Can't process Transition for Process 'Process-55a4b1743fc79a6dbb2068e8897664bb', can't get State out of the config!
    No Data for Process 'Process-55a4b1743fc79a6dbb2068e8897664bb' found!

    The process 'Process-55a4b1743fc79a6dbb2068e8897664bb' is the one being used in the Parent Ticket.

    Regards
    OTRS 5.0.23/OpenSuse
    MySql

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