The numbers in the queue overview

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harry222
OTRS newbie
Posts: 4
Joined: 20 Feb 2018, 13:04
OTRS Version?: 3.0.11

The numbers in the queue overview

Post by harry222 » 22 Feb 2018, 16:50

Hello,

in the queue overview there is this number after the quenename in brackets, which indicates the number of tickets in the queue (new / open / pending reminder / pending close/auto).
We often use the "pending" status for al lot of tickets, so we would like to make the number after the queue indicate the number of just "open" and "new" tickets.
Is this possible?
I already tried removing "pending reminder" and "pending auto" (Sysconfig -> Ticket -> Core::Ticket - Ticket::ViewableStateType), but this just hides those tickets in the queue, but the number in brackets is untouched.

Thanks,

Harry

harry222
OTRS newbie
Posts: 4
Joined: 20 Feb 2018, 13:04
OTRS Version?: 3.0.11

Re: The numbers in the queue overview

Post by harry222 » 13 Mar 2018, 16:59

*push*

lido
OTRS expert
Posts: 70
Joined: 25 Oct 2017, 16:21
OTRS Version?: 6.0.5

Re: The numbers in the queue overview

Post by lido » 15 Mar 2018, 14:54

I doubt this is possible without changing the core source files. If you really need this, you're probably better off contacting OTRS Group for commercial support/development.

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