Body text in close notification

OTRS newbie
Posts: 1
Joined: 22 Feb 2013, 17:40
OTRS Version?: 4.2.0
Real Name: Sanjay Prasad

Body text in close notification

Post by sanprasa » 22 Feb 2013, 17:59

I am new to OTRS, Using domino lotus notes I am creating tickets in OTRS and showing document link in ticket body. Now I need to change my lotus document status while closing OTRS ticket.
I can achieve it if I can print my lotus document id(which is in document link)in closure notification of OTRS ticket which sent mail to client.

need help