ich habe ein sehr interessantes Problem bei einem Linux OTRS 2.4.8
Das Problem äußert sich dahingehend, dass eine hohe Last der customer.pl erzeugt wird und man etwa 10 Sekunden warten muss, bis man in der Ticket Eingabemaske als Kunde ist.
Also habe ich das Debugging angeschaltet und mir entsprechend Debug Logs erzeugt, dabei ist folgendes rausgekommen:
Code: Select all
Dec 15 11:28:14 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::System::Web::InterfaceCustomer::Run][844] Kernel::Modules::CustomerTicketMessage->run
Dec 15 11:28:15 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 1 is slow!
Dec 15 11:28:16 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 2 is slow!
Dec 15 11:28:16 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 3 is slow!
Dec 15 11:28:17 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 4 is slow!
Dec 15 11:28:18 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 5 is slow!
Dec 15 11:28:18 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 6 is slow!
Dec 15 11:28:19 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 7 is slow!
Dec 15 11:28:19 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 8 is slow!
Dec 15 11:28:20 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 9 is slow!
Dec 15 11:28:21 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 10 is slow!
Dec 15 11:28:21 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 11 is slow!
Dec 15 11:28:22 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 12 is slow!
Dec 15 11:28:23 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 13 is slow!
Dec 15 11:28:23 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 14 is slow!
Dec 15 11:28:24 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 15 is slow!
Dec 15 11:28:24 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::Modules::CustomerTicketMessage::Run][108] TicketFreeText 16 is slow!
Dec 15 11:28:25 sotrt OTRS-CGI-12[19453]: [Debug][Kernel::System::Web::InterfaceCustomer::Run][895] Global handle stopped.
Debugging für die Funktion: TicketFreeTextGet
Code: Select all
Dec 15 12:19:13 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Web::InterfaceCustomer::Run][844] Kernel::Modules::CustomerTicketMessage->run
Dec 15 12:19:13 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey1
Dec 15 12:19:13 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:13 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText1
Dec 15 12:19:13 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:13 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey2
Dec 15 12:19:13 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:14 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText2
Dec 15 12:19:14 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:14 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey3
Dec 15 12:19:14 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:14 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText3
Dec 15 12:19:14 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:15 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey4
Dec 15 12:19:15 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:15 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText4
Dec 15 12:19:15 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:15 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey5
Dec 15 12:19:15 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:16 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText5
Dec 15 12:19:16 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:16 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey6
Dec 15 12:19:16 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:16 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText6
Dec 15 12:19:16 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:17 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey7
Dec 15 12:19:17 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:17 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText7
Dec 15 12:19:17 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:17 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey8
Dec 15 12:19:17 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:18 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText8
Dec 15 12:19:18 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:18 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey9
Dec 15 12:19:18 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:18 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText9
Dec 15 12:19:18 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:19 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey10
Dec 15 12:19:19 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:19 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText10
Dec 15 12:19:19 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:19 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey11
Dec 15 12:19:19 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:20 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText11
Dec 15 12:19:20 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:20 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey12
Dec 15 12:19:20 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:20 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText12
Dec 15 12:19:20 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:21 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey13
Dec 15 12:19:21 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:21 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText13
Dec 15 12:19:21 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:21 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey14
Dec 15 12:19:21 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:22 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText14
Dec 15 12:19:22 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:22 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey15
Dec 15 12:19:22 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:22 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText15
Dec 15 12:19:22 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:23 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeKey16
Dec 15 12:19:23 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:23 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2706] BeforeGetConfig for TicketFreeText16
Dec 15 12:19:23 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Ticket::TicketFreeTextGet][2716] AfterGetConfig
Dec 15 12:19:24 sotrt OTRS-CGI-12[20700]: [Debug][Kernel::System::Web::InterfaceCustomer::Run][895] Global handle stopped.
Hatte jemand so etwas ähnliches schon mal?
Output vom Support Modul:
Code: Select all
"Ubuntu 8.04.3 LTS " is used. OK
"Linux sotrt 2.6.24-28-server #1 SMP Wed Nov 24 10:04:43 UTC 2010 i686 GNU/Linux" is used. OK
The Host System has: 1518 MB Memory total 564 MB Memory free 2549 MB Swap total 2549 MB Swap free OK
Perl 5.8.8 (linux) is used. OK
Apache::DBI OK
Apache2::Reload OK
You are running Apache/2.2.8 (Ubuntu) PHP/5.2.4-2ubuntu5.12 with Suhosin-Patch mod_ssl/2.2.8 OpenSSL/0.9.8g mod_perl/2.0.3 Perl/v5.8.8. OK
mod_perl/2.0.3 OK
Gruß
risker