ich spiele mich mittlerweile mit mehreren Anleitungen allerdings komme ich nicht zum gewünschten Ergebnis.
Aktuell habe ich OTRS 5.0.37 installiert und würde diese gerne auf die aktuelle Version bringen.
ich habe im Internet diese Anleitung gefunden: https://www.yobihat.com/update-otrs-fro ... n-centos7/
mein Server OS ist Centos 7.7
folgende Fehlermeldung erhalte ich:
Code: Select all
root@ser1-dc1-help1 otrs]# su -c "scripts/DBUpdate-to-6.pl" -s /bin/bash otrs
Migration started ...
Checking requirements ...
Requirement check for: Check framework version ...
Requirement check for: Check required Perl version ...
Requirement check for: Check required database version ...
Requirement check for: Check database charset ...
Requirement check for: Check required Perl modules ...
Requirement check for: Check if database has been backed up ...
Did you backup the database? [Y]es/[N]o: Y
Requirement check for: Upgrade database structure ...
Requirement check for: Migrating time zone configuration ...
The currently configured time offset is 2 hours, these are the suggestions for a corresponding OTRS time zone:
Africa/Cairo
Africa/Ceuta
Africa/Johannesburg
Africa/Khartoum
Africa/Maputo
Africa/Tripoli
Africa/Windhoek
Antarctica/Troll
CET
Europe/Amsterdam
Europe/Andorra
Europe/Belgrade
Europe/Berlin
Europe/Brussels
Europe/Budapest
Europe/Copenhagen
Europe/Gibraltar
Europe/Kaliningrad
Europe/Luxembourg
Europe/Madrid
Europe/Malta
Europe/Monaco
Europe/Oslo
Europe/Paris
Europe/Prague
Europe/Rome
Europe/Stockholm
Europe/Tirane
Europe/Vienna
Europe/Warsaw
Europe/Zurich
MET
It seems that Europe/Vienna should be the correct time zone to set for your OTRS.
Enter the time zone to use for OTRSTimeZone (leave empty to show a list of all available time zones): Europe/Vienna
Enter the time zone to use for UserDefaultTimeZone (leave empty to show a list of all available time zones): Europe/Vienna
Enter the time zone to use for TimeZone::Calendar1 (leave empty to show a list of all available time zones): Europe/Vienna
Enter the time zone to use for TimeZone::Calendar2 (leave empty to show a list of all available time zones): Europe/Vienna
Enter the time zone to use for TimeZone::Calendar3 (leave empty to show a list of all available time zones): Europe/Vienna
Enter the time zone to use for TimeZone::Calendar4 (leave empty to show a list of all available time zones): Europe/Vienna
Enter the time zone to use for TimeZone::Calendar5 (leave empty to show a list of all available time zones): Europe/Vienna
Enter the time zone to use for TimeZone::Calendar6 (leave empty to show a list of all available time zones): Europe/Vienna
Enter the time zone to use for TimeZone::Calendar7 (leave empty to show a list of all available time zones): Europe/Vienna
Enter the time zone to use for TimeZone::Calendar8 (leave empty to show a list of all available time zones): Europe/Vienna
Enter the time zone to use for TimeZone::Calendar9 (leave empty to show a list of all available time zones): Europe/Vienna
Requirement check for: Update calendar appointment future tasks ...
Requirement check for: Migrate GenericAgent jobs configuration ...
Requirement check for: Migrate TicketAppointment rules configuration ...
Requirement check for: Create entries in new article table ...
Requirement check for: Migrate ArticleType in ProcessManagement Data ...
Requirement check for: Migrate ArticleType in PostMaster filters ...
Executing tasks ...
Step 1 of 42: Check framework version ...
Step 2 of 42: Check required Perl version ...
Step 3 of 42: Check required database version ...
Step 4 of 42: Check database charset ...
Step 5 of 42: Check required Perl modules ...
Step 6 of 42: Check if database has been backed up ...
Step 7 of 42: Upgrade database structure ...
Step 8 of 42: Migrate configuration ...
Step 9 of 42: Refresh configuration cache after migration of OTRS 5 settings ...
Step 10 of 42: Migrating ticket storage configuration ...
[Tue Sep 24 20:37:03 2019] DBUpdate-to-6.pl: Use of uninitialized value $DefaultSetting{"Name"} in concatenation (.) or string at /opt/otrs/Kernel/System/SysConfig/DB.pm line 1700.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-17 Perl: 5.16.3 OS: linux Time: Tue Sep 24 20:37:03 2019
Message: Setting Ticket::Article::Backend::MIMEBase::ArticleStorage does not exists!
Traceback (40743):
Module: Kernel::System::SysConfig::SettingUpdate Line: 454
Module: scripts::DBUpdateTo6::Base::SettingUpdate Line: 664
Module: scripts::DBUpdateTo6::MigrateTicketStorageModule::Run Line: 51
Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
Module: scripts::DBUpdateTo6::Run Line: 69
Module: scripts/DBUpdate-to-6.pl Line: 87
Error:Unable to migrate Ticket::StorageModule.
Not possible to complete migration, check previous messages for more information.
ich bitte euch daher um Hilfe...
mit freundlichen Grüßen
Sebastian