LDAP Customer Authentification funktioniert nicht

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Dirk23
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Posts: 17
Joined: 12 Jul 2016, 15:41
Znuny Version: 6.0.15
Real Name: Dirk

LDAP Customer Authentification funktioniert nicht

Post by Dirk23 »

Hallo,

ich habe erfolgreich die LDAP Anbindung für Agents hinbekommen, leider kann ich das selbe von Customers nicht sagen. Ich habe die Config der OTRS Doku übernommen und an unsere Umgebung angepasst, leider kommt kein Customer in der Customer.pl rein. Die Fehlermeldung lautet:
Authentifizierung erfolgreich, aber im Kunden-Backend wurde kein Kunden-Eintrag gefunden. Bitte kontaktieren Sie Ihren Administrator.
Im Syslog steht:
[Error][Kernel::System::CustomerUser::SetPreferences][Line:570]: No such user 'knapf'!
Meine Config.pm ist:

Code: Select all

# --
# Copyright (C) 2001-2016 xxx, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
#  Note:
#
#  -->> Most OTRS configuration should be done via the OTRS web interface
#       and the SysConfig. Only for some configuration, such as database
#       credentials and customer data source changes, you should edit this
#       file. For changes do customer data sources you can copy the definitions
#       from Kernel/Config/Defaults.pm and paste them in this file.
#       Config.pm will not be overwritten when updating OTRS.
# --

package Kernel::Config;

use strict;
use warnings;
use utf8;

sub Load {
    my $Self = shift;

    # ---------------------------------------------------- #
    # database settings                                    #
    # ---------------------------------------------------- #

    # The database host
    $Self->{'DatabaseHost'} = '127.0.0.1';

    # The database name
    $Self->{'Database'} = "dbn";

    # The database user
    $Self->{'DatabaseUser'} = "dbn";

    # The password of database user. You also can use bin/otrs.Console.pl Maint::Database::PasswordCrypt
    # for crypted passwords
    $Self->{'DatabasePw'} = 'dbp';

    # The database DSN for MySQL ==> more: "perldoc DBD::mysql"
    $Self->{'DatabaseDSN'} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost}";

    # The database DSN for PostgreSQL ==> more: "perldoc DBD::Pg"
    # if you want to use a local socket connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
    # if you want to use a TCP/IP connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

    # The database DSN for Microsoft SQL Server - only supported if OTRS is
    # installed on Windows as well
#    $Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL Server};Database=$Self->{Database};Server=$Self->{DatabaseHost},1433";

    # The database DSN for Oracle ==> more: "perldoc DBD::oracle"
#    $Self->{DatabaseDSN} = "DBI:Oracle://$Self->{DatabaseHost}:1521/$Self->{Database}";
#
#    $ENV{ORACLE_HOME}     = '/path/to/your/oracle';
#    $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS';
#    $ENV{NLS_LANG}        = 'AMERICAN_AMERICA.AL32UTF8';

    # ---------------------------------------------------- #
    # fs root directory
    # ---------------------------------------------------- #
    $Self->{Home} = '/opt/otrs';

    # ---------------------------------------------------- #
    # insert your own config settings "here"               #
    # config settings taken from Kernel/Config/Defaults.pm #
    # ---------------------------------------------------- #
    # $Self->{SessionUseCookie} = 0;
    # $Self->{CheckMXRecord} = 0;

    # This is the configuration for using an MS AD backend
    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = 'domain.tld:3268';  #3268 ist der Port für den Globalen Katalog und die Auth für Subdomainuser
    $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=domain,DC=tld';
    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

    # Check if the user is allowed to auth in a posixGroup
    # (e. g. user needs to be in a group OTRS_Agents to use otrs)
    $Self->{'AuthModule::LDAP::GroupDN'} = 'CN=OTRS-Agents,OU=Gruppen,OU=RZ,DC=sub,DC=domain,DC=tld';
    $Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
    $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

    # Bind credentials to log into AD
    $Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=OTRS LDAP,OU=LDAP-Zugriff,OU=LDAP,DC=domain,DC=tld';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'ldappw';

    # in case you want to add always one filter to each ldap query, use
    # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
    #$Self->{'AuthModule::LDAP::AlwaysFilter'} = '(objectclass=user)';

    # in case you want to add a suffix to each login name,  then
    # you can use this option. e. g. user just want to use user but
    # in your ldap directory exists user@domain.
    #$Self->{'AuthModule::LDAP::UserSuffix'} = '';

    # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
    $Self->{'AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
        sscope => 'sub'
    };

   # Now sync data with OTRS DB
    $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
    $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
      #     DB       ->    LDAP
       UserFirstname => 'givenName',
       UserLastname  => 'sn',
       UserEmail     => 'mail',
    };

    $Self->{'AuthSyncModule::LDAP::Host'} = 'domain.tld:3268'; #3268 ist der Port für den Globalen Katalog und die Auth für Subdomainuser
    $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'DC=domain,DC=tld';
    $Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=OTRS LDAP,OU=LDAP-Zugriff,OU=LDAPT,DC=domain,DC=tld';
    $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'ldappw';

    # ---------------------------------------------------- #
        # Ticket::Frontend::CustomerInfo*
        # (show customer info on Compose (Phone and Email), Zoom and
        # Queue view)
        $Self->{'Ticket::Frontend::CustomerInfoCompose'} = 1;
        $Self->{'Ticket::Frontend::CustomerInfoZoom'} = 1;
        # CustomerUser
        # (customer ldap backend and settings)
        $Self->{CustomerUser} = {
            Name => 'LDAP Data Source',
            Module => 'Kernel::System::CustomerUser::LDAP',
            Params => {
        # ldap host
        Host => 'domain.tld:3268', #3268 ist der Port für den Globalen Katalog und die Auth für Subdomainuser
        # ldap base dn
        BaseDN => 'DC=domain,DC=tld',
        # search scope (one|sub)
        SSCOPE => 'sub',
        # The following is valid but would only be necessary if the
        # anonymous user does NOT have permission to read from the LDAP tree
        UserDN => 'CN=OTRS LDAP,OU=LDAP-Zugriff,OU=LDAP,DC=domain,DC=tld',
        UserPw => 'ldappw',
        # in case you want to add always one filter to each ldap query, use
        # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
        AlwaysFilter => '',
            # if the charset of your ldap server is iso-8859-1, use this:
#            SourceCharset => 'iso-8859-1',

            # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
            Params => {
                port => 389,
                timeout => 120,
                async => 0,
                version => 3,
            },
    },
    # customer unique id
    CustomerKey => 'uid',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    # show not own tickets in customer panel, CompanyTickets
    CustomerUserExcludePrimaryCustomerID => 0,
    # add an ldap filter for valid users (expert setting)
#    CustomerUserValidFilter => '(!(description=locked))',
    # administrator can't change customer preferences
    AdminSetPreferences => 0,
#    # cache time to live in sec. - cache any database queries
#    CacheTTL => 0,
    Map => [
        # note: Login, Email and CustomerID are mandatory!
        # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
        [ 'UserTitle',      'Title',      'title',           1, 0, 'var', '', 0 ],
        [ 'UserFirstname',  'Firstname',  'givenname',       1, 1, 'var', '', 0 ],
        [ 'UserLastname',   'Lastname',   'sn',              1, 1, 'var', '', 0 ],
        [ 'UserLogin',      'Username',   'uid',             1, 1, 'var', '', 0 ],
        [ 'UserEmail',      'Email',      'mail',            1, 1, 'var', '', 0 ],
        [ 'UserCustomerID', 'CustomerID', 'company',         0, 1, 'var', '', 0 ],
#        [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ],
        [ 'UserPhone',      'Phone',      'telephonenumber', 1, 0, 'var', '', 0 ],
        [ 'UserAddress',    'Address',    'postaladdress',   1, 0, 'var', '', 0 ],
        [ 'UserComment',    'Comment',    'description',     1, 0, 'var', '', 0 ],
        [ 'UserCompany',    'Company',    'company',         1, 0 , 'var', '', 0],
    ],
};

    # ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #
    # $DIBI$

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    # end of your own config options!!!                    #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #

use base qw(Kernel::Config::Defaults);

# -----------------------------------------------------#

1;
Ich kann auch in der Config aus der OTRS Doku nicht sehen wie die Customer gefiltert werden sollen, es gibt dort keine Einträge wie z.B. bei den Agents:

Code: Select all

$Self->{'AuthModule::LDAP::GroupDN'} = 'CN=OTRS-Agents,OU=Gruppen,OU=RZ,DC=sub,DC=domain,DC=tld';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
Ausserdem sehe ich im Admin Backend keine Kundenbenutzer! Auch in der MySQL Datenbank sind keine einträge in der Tabelle "customer_user"

Fehlt mir noch was oder habe ich einen Fehler in der Config.pm?

Danke im voraus

Dirk
OTRS 5.0.15 + ITSM
Ubuntu 16.04.01
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reneeb
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Re: LDAP Customer Authentification funktioniert nicht

Post by reneeb »

Ändere mal den CustomerKey von uid in sAMAccountName
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Dirk23
Znuny newbie
Posts: 17
Joined: 12 Jul 2016, 15:41
Znuny Version: 6.0.15
Real Name: Dirk

Re: LDAP Customer Authentification funktioniert nicht

Post by Dirk23 »

ich habe noch ein bischen weiter geforscht und nun eine Config in der zwar Agents und Customer rein kommen können, aber nun habe ich einen seltsamen eintrag bei den Kundenbenutzern. Satt dem Customer steht da nun ein Eintrag Namens: "Abgelehnte RODC-Kennwortreplikationsgruppe"
otrs.PNG
Und nein, ich habe keinen RODC!

Meine Config sieht nun so aus:

Code: Select all

# --
# Copyright (C) 2001-2016 xxx, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
#  Note:
#
#  -->> Most OTRS configuration should be done via the OTRS web interface
#       and the SysConfig. Only for some configuration, such as database
#       credentials and customer data source changes, you should edit this
#       file. For changes do customer data sources you can copy the definitions
#       from Kernel/Config/Defaults.pm and paste them in this file.
#       Config.pm will not be overwritten when updating OTRS.
# --

package Kernel::Config;

use strict;
use warnings;
use utf8;

sub Load {
    my $Self = shift;

    # ---------------------------------------------------- #
    # database settings                                    #
    # ---------------------------------------------------- #

    # The database host
    $Self->{'DatabaseHost'} = '127.0.0.1';

    # The database name
    $Self->{'Database'} = "otrs";

    # The database user
    $Self->{'DatabaseUser'} = "otrs";

    # The password of database user. You also can use bin/otrs.Console.pl Maint::Database::PasswordCrypt
    # for crypted passwords
    $Self->{'DatabasePw'} = 'xxxxx';

    # The database DSN for MySQL ==> more: "perldoc DBD::mysql"
    $Self->{'DatabaseDSN'} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost}";

    # The database DSN for PostgreSQL ==> more: "perldoc DBD::Pg"
    # if you want to use a local socket connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
    # if you want to use a TCP/IP connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

    # The database DSN for Microsoft SQL Server - only supported if OTRS is
    # installed on Windows as well
#    $Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL Server};Database=$Self->{Database};Server=$Self->{DatabaseHost},1433";

    # The database DSN for Oracle ==> more: "perldoc DBD::oracle"
#    $Self->{DatabaseDSN} = "DBI:Oracle://$Self->{DatabaseHost}:1521/$Self->{Database}";
#
#    $ENV{ORACLE_HOME}     = '/path/to/your/oracle';
#    $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS';
#    $ENV{NLS_LANG}        = 'AMERICAN_AMERICA.AL32UTF8';

    # ---------------------------------------------------- #
    # fs root directory
    # ---------------------------------------------------- #
    $Self->{Home} = '/opt/otrs';

    # ---------------------------------------------------- #
    # insert your own config settings "here"               #
    # config settings taken from Kernel/Config/Defaults.pm #
    # ---------------------------------------------------- #
    # $Self->{SessionUseCookie} = 0;
    # $Self->{CheckMXRecord} = 0;

    # This is the configuration for using an MS AD backend
    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = 'domain.tld:3268';
    $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=domain,DC=tld';
    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

    # Check if the user is allowed to auth in a posixGroup
    # (e. g. user needs to be in a group OTRS_Agents to use otrs)
    $Self->{'AuthModule::LDAP::GroupDN'} = 'CN=OTRS-Agents,OU=Gruppen,OU=RZ,DC=rz,DC=domain,DC=tld';
    $Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
    $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

    # Bind credentials to log into AD
    $Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=OTRS LDAP,OU=LDAP-Zugriff,OU=WIS-IT,DC=domain,DC=tld';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'WiSITS-OTRS';

    # in case you want to add always one filter to each ldap query, use
    # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
    #$Self->{'AuthModule::LDAP::AlwaysFilter'} = '(objectclass=user)';

    # in case you want to add a suffix to each login name,  then
    # you can use this option. e. g. user just want to use user but
    # in your ldap directory exists user@domain.
    #$Self->{'AuthModule::LDAP::UserSuffix'} = '';

    # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
    $Self->{'AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
        sscope => 'sub'
    };

   # Now sync data with OTRS DB
    $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
    $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
      #     DB       ->    LDAP
       UserFirstname => 'givenName',
       UserLastname  => 'sn',
       UserEmail     => 'mail',
    };

    $Self->{'AuthSyncModule::LDAP::Host'} = 'domain.tld:3268';
    $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'DC=domain,DC=tld';
    $Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=OTRS LDAP,OU=LDAP-Zugriff,OU=WIS-IT,DC=domain,DC=tld';
    $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'WiSITS-OTRS';

    # ---------------------------------------------------- #
    # Ticket::Frontend::CustomerInfo*
    # (show customer info on Compose (Phone and Email), Zoom and
    # Queue view)
    $Self->{'Ticket::Frontend::CustomerInfoCompose'} = 1;
    $Self->{'Ticket::Frontend::CustomerInfoZoom'} = 1;
    # This is an example configuration for an LDAP auth. backend.
    # (make sure Net::LDAP is installed!)
    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host'} = 'domain.tld:3268';
    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=domain,DC=tld';
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

    # Check if the user is allowed to auth in a posixGroup
    # (e. g. user needs to be in a group xyz to use otrs)
    $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=OTRS-Customer,OU=Gruppen,OU=RZ,DC=rz,DC=domain,DC=tld';
    $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
    # for ldap posixGroups objectclass (just uid)
    #$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
    # for non ldap posixGroups objectclass (full user dn)
    #$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';

    # The following is valid but would only be necessary if the
    # anonymous user does NOT have permission to read from the LDAP tree
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=OTRS LDAP,OU=LDAP-Zugriff,OU=WIS-IT,DC=domain,DC=tld';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxxx';

    # in case you want to add always one filter to each ldap query, use
    # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
    #$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';

    # in case you want to add a suffix to each customer login name, then
    # you can use this option. e. g. user just want to use user but
     # in your ldap directory exists user@domain.com
    #$Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';

    # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
    $Self->{'Customer::AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,

    };
# CustomerUser
# (customer ldap backend and settings)
$Self->{CustomerUser} = {
    Name => 'LDAP Data Source',
    Module => 'Kernel::System::CustomerUser::LDAP',
    Params => {
        # ldap host
        Host => 'domain.tld:3268',
        # ldap base dn
        BaseDN => 'DC=domain,DC=tld',
        # search scope (one|sub)
        SSCOPE => 'sub',
        # The following is valid but would only be necessary if the
        # anonymous user does NOT have permission to read from the LDAP tree
        UserDN => 'CN=OTRS LDAP,OU=LDAP-Zugriff,OU=WIS-IT,DC=domain,DC=tld',
        UserPw => 'WiSITS-OTRS',
        # in case you want to add always one filter to each ldap query, use
        # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
        #AlwaysFilter => '',
            # if the charset of your ldap server is iso-8859-1, use this:
#            SourceCharset => 'iso-8859-1',

            # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
            Params => {
                port => 389,
                timeout => 120,
                async => 0,
                version => 3,
            },
    },
    # customer unique id
#    CustomerKey => 'uid',
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    # show not own tickets in customer panel, CompanyTickets
    CustomerUserExcludePrimaryCustomerID => 0,
    # add an ldap filter for valid users (expert setting)
#    CustomerUserValidFilter => '(!(description=locked))',
    # administrator can't change customer preferences
#    AdminSetPreferences => 0,
#    # cache time to live in sec. - cache any database queries
#    CacheTTL => 0,
    Map => [
        # note: Login, Email and CustomerID are mandatory!
        # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
        [ 'UserTitle',      'Title',      'title',           1, 0, 'var', '', 0 ],
        [ 'UserFirstname',  'Firstname',  'givenname',       1, 1, 'var', '', 0 ],
        [ 'UserLastname',   'Lastname',   'sn',              1, 1, 'var', '', 0 ],
        [ 'UserLogin',      'Username',   'sAMAccountName',  1, 1, 'var', '', 0 ],
        [ 'UserEmail',      'Email',      'mail',            1, 1, 'var', '', 0 ],
        [ 'UserCustomerID', 'CustomerID', 'mail',            0, 1, 'var', '', 0 ],
#        [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ],
        [ 'UserPhone',      'Phone',      'telephonenumber', 1, 0, 'var', '', 0 ],
        [ 'UserAddress',    'Address',    'postaladdress',   1, 0, 'var', '', 0 ],
        [ 'UserComment',    'Comment',    'description',     1, 0, 'var', '', 0 ],
#        [ 'UserCompany',    'Company',    'company',     1, 0, 'var', '', 0 ],
    ],
};


    # ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #
    # $DIBI$

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    # end of your own config options!!!                    #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #

use base qw(Kernel::Config::Defaults);

# -----------------------------------------------------#

1;
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OTRS 5.0.15 + ITSM
Ubuntu 16.04.01
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Dirk23
Znuny newbie
Posts: 17
Joined: 12 Jul 2016, 15:41
Znuny Version: 6.0.15
Real Name: Dirk

Re: LDAP Customer Authentification funktioniert nicht

Post by Dirk23 »

Ok, habe nach ein paar Tagen abstand mich noch mal in die Config gekniet und festgestellt, das ich in meinem speziellen Fall wieder den Port auf den des Globalen Kataloges stellen muss:

Params => {
port => 3286, # 3286->GC Port , 389->AD Port
.....
OTRS 5.0.15 + ITSM
Ubuntu 16.04.01
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