issue with RO permission

Tux · Post by **Tux** » 07 Apr 2009, 13:05

Hi, i will write in english because my german is no so good. So here's my problem. I've got 2 queue. Queue1 assigned to Group1 with user1 and Queue2 assigned to Group2 with user2. What i want is that the user2 can only read the Group1 queue. So what i do, is that i go to the Group1 permission and give user2 the RO permission for it. But when i log-in with user2 I just see my queue

Someone knows why ?

Thanks

Snoopy · Post by **Snoopy** » 07 Apr 2009, 13:33

Hi,

i think you made it right with the permissions.
We've got also such an szenario.

But you will have to take a look to your config of OTRS:

Code: Select all

Frontend::Agent::Ticket::ViewQueue

There is a option called

Code: Select all

ViewAllPossibleTickets

Is this option in your Config turned to Yes ?

At the beginning this option is turned to No.
If it is turned to No the agents only see queues, where they have write-permissions.

After the Option is set to Yes you will see all queues where you have read-permissions.

Tux · Post by **Tux** » 07 Apr 2009, 13:58

Thank you !!! works great