Das habe ich gemacht. Trotz der Anzeige in der Queue-Übersicht bekomme ich keine Mail.
Mein Agent sieht folgendermaßen aus:
# --
# Kernel/Config/GenericAgent.pm - config file of generic agent
# Copyright (C) 2001-2008 xxx,
http://otrs.org/
# --
# $Id: GenericAgent.pm.dist,v 1.12 2008/04/29 13:17:30 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see
http://www.gnu.org/licenses/gpl-2.0.txt.
# --
package Kernel::Config::GenericAgent;
use strict;
use warnings;
use vars qw($VERSION @ISA @EXPORT %Jobs);
require Exporter;
@ISA = qw(Exporter);
@EXPORT = qw(%Jobs);
use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.12 $)[1];
# -----------------------------------------------------------------------
# config options
# -----------------------------------------------------------------------
%Jobs = (
# --
# [name of job] -> send escalation notifications
# --
'send escalation notifications' => {
Escalation => 1,
# new ticket properties
New => {
# notify all agents who selected the queue in "my queues/custom queues"
# Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
# notify all agents who can access the ticket with rw permissions
Module => 'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission',
},
},
# insert your jobs (see Kernel/Config/GenericAgent.pm.examples)
);
# -----------------------------------------------------------------------
# end of config options
# -----------------------------------------------------------------------
1;
Verstehst was ich mein?
. Das müllt die Postfächer natürlich ziemlich zu.