State is not updating after a customer email follow-up

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shanavas
OTRS newbie
Posts: 3
Joined: 10 Oct 2017, 07:58
OTRS Version?: 5.0.23
Real Name: Shanavas
Company: Akbartravels

State is not updating after a customer email follow-up

Post by shanavas » 16 Oct 2017, 07:38

Dear Team,

Kindly advise the step for State update after a customer email follow-up.

Still we are getting the new state

wurzel
OTRS guru
Posts: 2416
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: State is not updating after a customer email follow-up

Post by wurzel » 16 Oct 2017, 08:38

Hi,

check in sysconfig PostmasterFollowUpState
and check your states in admin area, if all states are valid.

Flo
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
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    -- Ich beantworte keine Forums-Fragen PN - No PN please

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