Update 3.3.5 -> 4.x

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insideAC
OTRS newbie
Posts: 30
Joined: 06 Sep 2013, 11:13
OTRS Version?: 3.2.9

Update 3.3.5 -> 4.x

Post by insideAC »

Hallo,

in der Update-Anleitung fand ich den Schritt "Step13":
Step 13: Update Customer database configuration
If you're using an external customer database and this database does NOT provide the OTRS specific fields create_time, create_by, change_time and change_by, please set ForeignDB => 1 for $Self->{CustomerUser} and $Self->{CustomerCompany} (see Kernel/Config/Defaults.pm).
Ich habe bereits eine LDAP-Anbindung an ActiveDirectory laufen und momentan brauche ich diesen Parameter nicht.
Werde ich ihn nach dem Update brauchen?

Viel Dank im Voraus!

jojo
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Joined: 26 Jan 2007, 14:50
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Re: Update 3.3.5 -> 4.x

Post by jojo »

Nein, bei LDAP nicht
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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insideAC
OTRS newbie
Posts: 30
Joined: 06 Sep 2013, 11:13
OTRS Version?: 3.2.9

Re: Update 3.3.5 -> 4.x

Post by insideAC »

Danke!

Habe während der DB-Migration folgende Fehlermeldungen erhalten:

Code: Select all

Step 9 of 15: Uninstall Merged Feature Add-Ons... ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/Config/Files/Support.xml!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/Language/de_Support.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/Language/es_MX_Support.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/Modules/AdminSupport.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminSupport.dtl!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminSupportLicenseText.dtl!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/System/Support.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Database.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/OS.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/OTRS.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Webserver/IIS.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Webserver/Apache.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Database/oracle.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Database/mssql.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Database/postgresql.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Database/mysql.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Webserver.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/cpan-lib/Archive/Tar/Constant.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/cpan-lib/Archive/Tar/File.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/Kernel/cpan-lib/Archive/Tar.pm!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-1 Perl: 5.14.2 OS: linux Time: Mon Jan 26 15:35:35 2015

 Message: No such file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/Support.Default.css!

 Traceback (3042):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

Notice: DROP TABLE IF EXISTS support_bench_test
done.
Muss ich mir darum Gedanken machen?

Rooobaaat
OTRS wizard
Posts: 432
Joined: 11 Sep 2014, 16:28
OTRS Version?: OTRS 5.0.x

Re: Update 3.3.5 -> 4.x

Post by Rooobaaat »

Wenn du vorher das Support.opm nicht installiert hattest, dann nicht.... Auch so ist die Support.opm-Geschichte in OTRS4 nicht mehr als extra Paket verfügbar.
My english is better than your german :P

"Produktiv": OTRS: 5.0.x, OTRS::ITSM 5.0.x
"Testing": OTRS 6 git
OS: Debian 8.0 (Jessie)
Apache2.4.10/MySQL 5.5.41

insideAC
OTRS newbie
Posts: 30
Joined: 06 Sep 2013, 11:13
OTRS Version?: 3.2.9

Re: Update 3.3.5 -> 4.x

Post by insideAC »

OK, super danke!

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