[tool] setup OTRS-structures

OTRS wizard
Posts: 315
Joined: 09 Jan 2007, 15:24
OTRS Version?: OTRS 5.0.x
Real Name: Torsten
Company: c.a.p.e. IT GmbH
Location: Chemnitz

[tool] setup OTRS-structures

Post by tto »

Hi there,

attached to this posting you'll find an archive which contains a simple script to setup complex OTRS-structures out of an utf-8 encoded CSV-File. In this table file you can define groups, queues (with all required information like, system-address, escalation-times, follow-up, assigned group etc.) and roles as well as their permissions on a certain group. Just have a look at the sample file.

This script works only in one direction that is creating/updating queues, groups or roles. It is not able to export this date out of an already configured OTRS - yet :-).

feedback welcome

CU @ Chemnitzer Linux Tage :-)
You do not have the required permissions to view the files attached to this post.
KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.