ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5

OTRS advanced
Posts: 115
Joined: 14 Nov 2011, 10:11
OTRS Version?: 3.3.x
Real Name: Anna Brakoniecka

ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5

Post by brann »

Hi, we've released following OTRS community modules for OTRS 5:

ITSM-CIAttributeCollection 5.0.0

CustomerCompanyImportExport 5.0.0
CustomerUserImportExport 5.0.0
FAQImportExport 5.0.0
ServiceImportExport 5.0.0
UserImportExport 5.0.0

TemplateX 5.0.0

You can download them for free at: or at OPAR.

Thanks in advance for your feedback!
Greetings, Anna

OTRS newbie
Posts: 2
Joined: 29 Jun 2016, 10:33
OTRS Version?: 4 / 5
Real Name: Andreas
Company: Sulzer GmbH

Re: ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5

Post by Andreas17888 »

Hello Anna,

we are using ITSM-CIAttributeCollection on OTRS5.
I expand the Computer Class with
Key => 'Location',
Name => 'Asset Location',
Searchable => 1,
Input => {
Type => 'CIClassReference',
ReferencedCIClassName => 'Location',
ReferencedCIClassLinkType => 'Includes',
ReferencedCIClassLinkDirection => 'Reverse',
ReferencedCIClassReferenceAttributeKey => 'SerialNumber',
SearchInputType => 'AutoComplete',
and the link is working while create a new CI (Computer) and also the export is working well.
But during the import the location will always change and set to the location with the lowest id.
The biggest problem is manually linked CIs will be overwritten and changed to a wrong location.
The same happens using OTRS4...

Do you have any clue?

Best regards