New module: ToolBarTicketEscalated

Moderator: tto

Post Reply
OTRS guru
Posts: 4795
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x

New module: ToolBarTicketEscalated

Post by reneeb » 21 Jun 2012, 12:55

I've just uploaded a new module to OPAR: ToolBarTicketEscalated

In standard OTRS a icon for the escalation view is shown (when configured). This icon is shown even when no ticket is escalated. And when tickets are escalated the number of escalated tickets is not shown.

This add-on adds a new module to show that icon with a different behaviour:

The icon is shown only when tickets are escalated (like the icons for your locked tickets) and the number of escalated tickets is shown.

.opm: ... tEscalated

The development of this module was sponsored by Nureg ( Thanks!
Perl / OTRS development:
Free OTRS add ons from the community:
Commercial add ons:

Post Reply