OTRS 3.0.6 released

[Andre Bauer]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release: OTRS Help Desk 3.0.6

Status: stable

IMPORTANT FOR UPGRADING
=======================

* From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after
the upgrade so that the configuration is refreshed. Otherwise the
system may not work.

* From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for
detailed instructions.

WARNING
=======

OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the
GenericAgent which could cause the "Ticket Delete" flag to be active
by default for new GenericAgent jobs, depending on the locale. If you
used one of the affected versions and have created new GenericAgent
jobs with them, please review them to check if the "Ticket Delete"
flag indeed has the correct value. Otherwise unwanted data loss might
occur.

SUPPORTED ENCODINGS
===================

* The default internal character set of OTRS was changed to UTF-8.
Please see the UPGRADING file if you upgrade from an older version of
OTRS for any implications this may have for you.

* We recommend to change existing non-UTF-8 installations of OTRS to
UTF-8 with the upgrade to 3.0.

* All other encodings are now deprecated.

* OTRS 3.1 will only allow UTF-8 as internal character set.

BROWSER SUPPORT FOR THE AGENT INTERFACE
=======================================

* JavaScript is required to use the agent interface.

These browsers are not supported:

* Microsoft Internet Explorer before version 7

* Firefox before version 3

* All versions of Netscape

IMPROVEMENTS
============

* Updated French translation, thanks to Rémi Seguy!
* Updated Brazilian Portugese translation, thanks to Humberto Diogenes!
* Updated Russian translation, thanks to Eugene Kungurov!


BUG FIXES
=========

* Bug# 6837 - Queue cannot be created, just changed, on PostgreSQL and
MS SQL Server databases.

[ http://bugs.otrs.org/show_bug.cgi?id=6837 ]

* Bug# 6938 - CustomerUser AutoLoginCreation doesn't work.

[ http://bugs.otrs.org/show_bug.cgi?id=6938 ]

* Bug# 6808 - Change queue with note destroys rich text in note when
file is attached.

[ http://bugs.otrs.org/show_bug.cgi?id=6808 ]

* Bug# 4350 - Time_accounting not merged when merging ticket.

[ http://bugs.otrs.org/show_bug.cgi?id=4350 ]

* Bug# 6506 - Ticket::Frontend::ZoomRichTextForce no longer available.

[ http://bugs.otrs.org/show_bug.cgi?id=6506 ]

* Bug# 6539 - CustomerUser LDAP Fetch is requesting all attributes
instead of configured attributes from map.

[ http://bugs.otrs.org/show_bug.cgi?id=6539 ]

* Bug# 5487 - Event Based notification - respect "Include Attachments
to Notification".

[ http://bugs.otrs.org/show_bug.cgi?id=5487 ]

* Bug# 6530 - Problem sending inline PGP answer.

[ http://bugs.otrs.org/show_bug.cgi?id=6530 ]

* Bug# 6599 - Ticket sub-sorting in dashlets isn't working.

[ http://bugs.otrs.org/show_bug.cgi?id=6599 ]


All details can be found in the !ChangeLog:
http://cvs.otrs.org/viewvc.cgi/otrs/CHA ... iew=markup


SOFTWARE DOWNLOAD:
===================

Please note that we have relaunched our website http://www.otrs.com.

* http://otrs.org/download/

* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is

available at http://otrs.org/download/


MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================

c939860f4a3442efe71ed20537e4af19

http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm

1390fe6f8982ed0629605f0a440fd9d6

http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm

224a32e07d161e15eeb736b929c0c58b

http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm

fa21d018de28ce8fc15eb49f23ec6e7a

http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm

a8595b8dba97f7454338fbc7f9efb0dd

http://ftp.otrs.org/pub/otrs/RPMS/fedor ... noarch.rpm

487c26267388d85a7b95c6405ed00cd4

http://ftp.otrs.org/pub/otrs/otrs-3.0.6.tar.gz

81bfba2310bd016a122ca0e685cf64a5

http://ftp.otrs.org/pub/otrs/otrs-3.0.6.tar.bz2

a3858d7aaa6330f2a3417bf185a695a2

http://ftp.otrs.org/pub/otrs/otrs-3.0.6.zip

46053813c462a617baee32c7a5493402

http://ftp.otrs.org/pub/otrs/otrs-3.0.6 ... -2.4.2.exe

FEEDBACK & BUG REPORTING:
=========================

We appreciate your contributions! As always, you are re encouraged to
tell us what you think, using this feedback e-Mail: [feedback at
otrs.org] or by filing a bug in Bugzilla [http://bugs.otrs.org].

PROFESSIONAL SERVICES:
======================

OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.

[ http://www.otrs.com/en/services/ ]

OTHER COMMUNITY SERVICES:
=========================

User Forums

[ http://forums.otrs.org/ ]

Mailing Lists

[ http://lists.otrs.org/ ]

Knowledge Database (FAQ)

[ http://faq.otrs.org/ ]

Brainstorm / Ideas

[ http://otrsteam.ideascale.com/ ]


--

Shawn Beasley

Community Manager

xxx
Norsk-Data-Str 1
61352 Bad Homburg
Germany

T: +49 (0) 9421 56818 0
F: +49 (0) 9421 56818 18
I: http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann

[jamlydm]

Has the new version the option to link Customer Group/roll with services.

Right now Otrs allow me to link every customer with their own services. Its posible to create a group/roll for Customer and asign services to that roll.

For example, i have 2 company customer. Every company has 50 users who can ask for services (customers).
20 Users are limited and can ask for 10 services. 50 users can ask for 5 services and 30 users can ask for 12 services. Every roll or group cannot see the services from other, becuase the process said that is restricted and need formal autorization. Thats why i would like otrs support this kind of feature.

Thanks a lot for your work.