OTRS 3.0.0 Beta 3 released

[Andre Bauer]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release: OTRS Help Desk 3.0.0 beta3
Status: beta

Feature List:
http://lists.otrs.org/pipermail/announc ... 00133.html


ENHANCEMENTS:
============

* Updated Chinese translation file, thanks to Never Min!
* Updated Danish translation file, thanks to Mads Næshauge
Vestergaard!
* Updated French translation, thanks to Olivier Sallou!
* Updated Polish translation, thanks to Janek Rumianek!
* Updated Russian translation, thanks to Андрей Черепанов!

BUGFIXES:
=========

* Bug# 5803 - TimeInputFormat "Input" generated CSS errors.
[ http://bugs.otrs.org/show_bug.cgi?id=5803 ]

* Bug# 5806 - Default services weren't checked in
AdminCustomerUserService.
[ http://bugs.otrs.org/show_bug.cgi?id=5806 ]

* Bug# 5808 - Generic Agent did not display job info.
[ http://bugs.otrs.org/show_bug.cgi?id=5808 ]

* Bug# 5815 - Customer interface field validation happend
before submitting.
[ http://bugs.otrs.org/show_bug.cgi?id=5815 ]

* Bug# 5820 - Ticket owner got no email reminder notification
if a ticket is unlocked and owner was not
subscribed to queue.
[ http://bugs.otrs.org/show_bug.cgi?id=5820 ]

* Bug# 5805 - Customer interface: creation of a new ticket
required two clicks on the submit button instead
of one.
[ http://bugs.otrs.org/show_bug.cgi?id=5805 ]

* Bug# 5817 - Button to adjust the article-list-size contained
a link to IE 8.0.
[ http://bugs.otrs.org/show_bug.cgi?id=5817 ]

* Bug# 5821 - SysConfig CSSLoader description was displayed
incorrect.
[ http://bugs.otrs.org/show_bug.cgi?id=5821 ]

* Bug# 5819 - Queue-View on size "S" was missing the link to
switch to size "L".
[ http://bugs.otrs.org/show_bug.cgi?id=5819 ]

* Bug# 5805 - Customer interface: creation of a new ticket
required two clicks on the submit button instead
of one.
[ http://bugs.otrs.org/show_bug.cgi?id=5805 ]

* Bug# 5833 - The text "Attachment" is above the paper-clip
icon in the CustomerTicketZoom.
[ http://bugs.otrs.org/show_bug.cgi?id=5833 ]

* Bug# 5786 - -Reply- dropdown menu did not revert to initial
state when closing the reply window.
[ http://bugs.otrs.org/show_bug.cgi?id=5786 ]

* Bug# 5743 - Popup blocker should have been detected.
[ http://bugs.otrs.org/show_bug.cgi?id=5743 ]

* Bug# 5765 - Reply buttons in queue view produced a perl error.
[ http://bugs.otrs.org/show_bug.cgi?id=5765 ]

* Bug# 5829 - The body of the most recent article was not
shown in the CustomerTicketZoom.
[ http://bugs.otrs.org/show_bug.cgi?id=5829 ]

* Bug# 5824 - "Cancel & close window" link had no function within
the bulk operation at Tickets Status.
[ http://bugs.otrs.org/show_bug.cgi?id=5824 ]

* Bug# 5807 - New mail account default state was "Invalid".
[ http://bugs.otrs.org/show_bug.cgi?id=5807 ]

* Bug# 5794 - Error occured when using customer link while
creating a new ticket.
[ http://bugs.otrs.org/show_bug.cgi?id=5794 ]

* Bug# 5791 - When creating a new ticket, a queue-change
also changed the priority and state.
[ http://bugs.otrs.org/show_bug.cgi?id=5791 ]

* Bug# 5714 - Selecting a customer in AgentTicketEmail/Phone
changed "Priority" and "Next ticket state"
selections.
[ http://bugs.otrs.org/show_bug.cgi?id=5714 ]

* Bug# 5837 - Tooltips had transparent background in IE7.
[ http://bugs.otrs.org/show_bug.cgi?id=5837 ]

* Bug# 5838 - Dialogs were not shown correct in IE7.
[ http://bugs.otrs.org/show_bug.cgi?id=5838 ]

* Bug# 5751 - Ticket Zoom scroller height is calculated incorrect
when using Opera 10.61 Browser.
[ http://bugs.otrs.org/show_bug.cgi?id=5751 ]

* Bug# 5729 - In database creation or delete from Installer.pl
the green colored string "Done" was placed higher
than the rest of the line.
[ http://bugs.otrs.org/show_bug.cgi?id=5729 ]

* Bug# 5844 - AJAX refresh indicator was missing in the selection
lists.
[ http://bugs.otrs.org/show_bug.cgi?id=5844 ]

* Bug# 5813 - Attachments of tickets could not be loaded, caused
by an (for IIS) invalid URL.
[ http://bugs.otrs.org/show_bug.cgi?id=5813 ]

* Bug# 5801 - Article action "Bounce article" caused error message.
[ http://bugs.otrs.org/show_bug.cgi?id=5801 ]

* Bug# 5835 - Client validation without JavaScript failed
in customer interface.
[ http://bugs.otrs.org/show_bug.cgi?id=5835 ]

* Bug# 5851 - 3 AJAX refresh indicators were shown at the top of
the AgentTicketPhone page.
[ http://bugs.otrs.org/show_bug.cgi?id=5851 ]

* Bug# 5629 - Search dialog of new ticket search feature was
not working with IE7.
[ http://bugs.otrs.org/show_bug.cgi?id=5629 ]

* Bug# 5638 - Strange labels/buttons in TicketSearch e.g. "Create
New Delete".
[ http://bugs.otrs.org/show_bug.cgi?id=5638 ]

* Bug# 5780 - One had to resize the window when replying on a
ticket.
[ http://bugs.otrs.org/show_bug.cgi?id=5780 ]

* Bug# 5802 - OTRS 3.0.0 beta 2 did not install default packages
on login.
[ http://bugs.otrs.org/show_bug.cgi?id=5802 ]

* Bug# 5693 - Error messages appeared during mysql tables
migration.
[ http://bugs.otrs.org/show_bug.cgi?id=5693 ]

* Bug# 5811 - Customer interface account creation error handling
did not work correctly.
[ http://bugs.otrs.org/show_bug.cgi?id=5811 ]

* Bug# 5860 - Tooltips are not displayed correctly in the customer
interface.
[ http://bugs.otrs.org/show_bug.cgi?id=5860 ]

* Bug# 5789 - Use of uninitialized value $_ in Kernel/System/
CustomerUser/LDAP.pm.
[ http://bugs.otrs.org/show_bug.cgi?id=5789 ]

* Bug# 5632 - New Ticket search dialog took about 3 seconds to
load while providing no feedback.
[ http://bugs.otrs.org/show_bug.cgi?id=5632 ]

* Bug# 5870 - Login boxes in customer interface were too small.
[ http://bugs.otrs.org/show_bug.cgi?id=5870 ]

* Bug# 5812 - Customer interface password send dialog should
be less confusing.
[ http://bugs.otrs.org/show_bug.cgi?id=5812 ]

* Bug# 5871 - Ticket information in dashboard was not properly
aligned.
[ http://bugs.otrs.org/show_bug.cgi?id=5871 ]

* Bug# 5867 - Navigation bar did not obey click path.
[ http://bugs.otrs.org/show_bug.cgi?id=5867 ]

* Bug# 5875 - Customer ticket print view had too much
information.
[ http://bugs.otrs.org/show_bug.cgi?id=5875 ]

* Bug# 5877 - No screen refresh when linking tickets.
[ http://bugs.otrs.org/show_bug.cgi?id=5877 ]

* Bug# 5024 - Adding a new ticket-priority resulted in a
PriorityID - tag from the layout engine in the
generated HTML wo/ matching CSS class.
[ http://bugs.otrs.org/show_bug.cgi?id=5024 ]

* Bug# 5885 - Forwarding an article adds string to subject.
[ http://bugs.otrs.org/show_bug.cgi?id=5885 ]

* Bug# 5886 - Forwarding rich text tickets added additional
attachments.
[ http://bugs.otrs.org/show_bug.cgi?id=5886 ]

* Bug# 5861 - Dashboard: CacheTTL for stats caused errors when
generating charts.
[ http://bugs.otrs.org/show_bug.cgi?id=5861 ]

* Bug# 5779 - Mandatory FreeTime fields were not validated.
[ http://bugs.otrs.org/show_bug.cgi?id=5779 ]

* Bug# 5882 - ArticleBox 'Direction' was not implemented.
[ http://bugs.otrs.org/show_bug.cgi?id=5882 ]

* Bug# 5668 - Dashboard widget "Agents Online" showed pagination
links even if no pagination was required.
[ http://bugs.otrs.org/show_bug.cgi?id=5668 ]

* Bug# 5651 - Spellcheck couldn't be disabled.
[ http://bugs.otrs.org/show_bug.cgi?id=5651 ]

* Bug# 5846 - Error message was missing when a tickets
pending time got set to an invalid time.
[ http://bugs.otrs.org/show_bug.cgi?id=5846 ]

* Bug# 5881 - ArticleDialog did not show latest article
description fully.
[ http://bugs.otrs.org/show_bug.cgi?id=5881 ]

* Bug# 5665 - Required fields within the admin-customer management,
were not shown; but validation was working.
[ http://bugs.otrs.org/show_bug.cgi?id=5665 ]

* Bug# 5902 - Long text overflow within the infobox was not
cut or wrapped.
[ http://bugs.otrs.org/show_bug.cgi?id=5902 ]


YOUR CONTRIBUTION:
===================

* We kindly ask for your assistance to update the translation
files! The current status can be found here:
http://users.otrs.com/~me/i18n/


BROWSERS that are NOT suppported within the Agent Interface
(JavaScript is required)
========================

* Microsoft Internet Explorer before Version 7
* Firefox before Version 3
* Netscape (all)

SOFTWARE DOWNLOAD:
===================

Please note that we have relaunched our website http://www.otrs.com.
The software can now be downloaded exclusively

* http://otrs.org/download/
* http://otrs.org/download/#otrs3
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================

8cee08464c21c050cadc891c5939c762
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
d3d842f241f4a8b6950da382146ddefc
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
4060e7d44feaddf0de8058b87711aecc
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
e52456919b5c0d71aa413d77501379ae
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
0ce07109b6318e2b7104d59f0e9b5181
http://ftp.otrs.org/pub/otrs/RPMS/fedor ... noarch.rpm
42f9669bee854135773b8581db767d83
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta3.tar.gz
542b2bb05c238420e2b6281d9c64f6d9
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta3.tar.bz2
97e768673f9b08a010be76a2b340dda7
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta3.zip
d0c4ba0db58c48aeb09b3906e0229aae
http://ftp.otrs.org/pub/otrs/otrs-3.0.0 ... -beta1.exe

UPGRADING:
==========
For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0
please read the UPGRADING and INSTALL files. We do not recommend to
upgrade to OTRS 3.0.0 beta3 for production.


FEEDBACK & BUG REPORTING:
=========================
Although OTRS 3.0.0 beta3 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell
us what you think, using this feedback e-Mail: [enjoy@otrs.com]
or by filing a bug in Bugzilla [http://bugs.otrs.org].


--

Hauke Jan Böttcher
Director Marketing

xxx
Norsk-Data-Straße 1
61352 Bad Homburg
Deutschland

T: +49 (0) 6172 681988 10
F: +49 (0) 9421 56818 18
I: http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender)