Release Note OTRS 2.4.5 - Aitutaki Beach

[jojo]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release: OTRS 2.4.5
Status: stable
Code Name: Aitutaki Beach, Cook Island

NEW FEATURES OF OTRS 2.4:
=========================

Review the new feature list:
http://lists.otrs.org/pipermail/announc ... 00115.html

Product Website (english):
http://www.otrs.com/en/products/otrs/features/

Product Website (german):
http://www.otrs.com/de/produkte/otrs/funktionen/

ENHANCEMENTS:
=============

* Updated French translation, thanks to Remi Seguy!
* Updated Spanish translation, thanks to Gustavo Azambuja and
Emiliano Augusto!
* Windows Installer: Disabled spell checker by default. Because
the Windows Installer does not ship with any dictionary libraries,
the OTRS spell checker is now disabled. If you'd want to use the
spell checker, you can install the dictionaries and activate it
manually.

FIXED BUGS:
===========

* Bug# 4233 - Attaching a file in the AgentTicketCompose
screen did not cause a reset of the 'state'.
[ http://bugs.otrs.org/show_bug.cgi?id=4233 ]

* Bug# 4257 - Queue updates did not trigger event-based
notifications.
[ http://bugs.otrs.org/show_bug.cgi?id=4257 ]

* Bug# 4232 - The spellchecker did not work in the customer
interface.
[ http://bugs.otrs.org/show_bug.cgi?id=4232 ]

* Bug# 4255 - Multipart messages with text/plain and text/
HTML were always using the HTML to present an
article in the TicketZoom, even if the Rich
Text Editor is disabled. RichText is not
coupled with RichTextViewing i.e. Rich Text
is shown, even if the text/plain MIME part is
available. As soon as RichText is turned off,
text/plain will be displayed. This option
can be switched back by using the config
option Ticket::Frontend::ZoomRichTextForce".
This option allows to enable RichTextViewing
even if RichText is disabled.
[ http://bugs.otrs.org/show_bug.cgi?id=4255 ]

* Bug# 4292 - Using the email tag: "" in the body caused
the loss of text when splitting the ticket.
[ http://bugs.otrs.org/show_bug.cgi?id=4292 ]

* Bug# 4189 - The Rich Text editor inserted a blank line
in every text editor field per default.
[ http://bugs.otrs.org/show_bug.cgi?id=4189 ]

* Bug# 4188 - Moving emails (for example to a junk queue)
forced the agent to create a subject as well
as a body entry in the move note.
[ http://bugs.otrs.org/show_bug.cgi?id=4188 ]

* Bug# 2087 - AgentTicketMove screen did not check against
the permissions set by the 'responsible'
feature.
[ http://bugs.otrs.org/show_bug.cgi?id=2087 ]

* Bug# 4226 - The "previous owner" list was deleted when a
a new owner was defined.
[ http://bugs.otrs.org/show_bug.cgi?id=4226 ]

* Bug# 4355 - The SLA dropdown box in the AgentTicketEmail
mask remained empty when selecting a service.
[ http://bugs.otrs.org/show_bug.cgi?id=4355 ]

* Bug# 4348 - The calendar 'Upcoming Events' in the Dashboard
was not cached on a per-user basis which
caused the presentation of events that were
not related to the user that was currently
logged in.
[ http://bugs.otrs.org/show_bug.cgi?id=4348 ]

* Bug# 4248 - In some cases the follow-up email contained
the ticketnumber twice.
[ http://bugs.otrs.org/show_bug.cgi?id=4248 ]

* Bug# 3793 - There was an UTF-8 PostgreSQL database encoding
issue (handling broken charset emails) on
incoming emails.
[ http://bugs.otrs.org/show_bug.cgi?id=3793 ]

* Bug# 3789 - Windows Installer: PPM and CPAN for the Strawberry
Perl environment didn't work. To solve this, we
switched to Strawberry Perl-Portable. Now you can
use PPM and CPAN to install any additional Perl
packages you would need.
[ http://bugs.otrs.org/show_bug.cgi?id=3789 ]

* Bug# 3926 - Windows Installer: SSL libraries were not included
in the Windows Installer. The Windows Installer
now ships with all the modules needed for SSL
communication with mail servers (SMTPS, IMAPS and
POP3S is now possible).
[ http://bugs.otrs.org/show_bug.cgi?id=3926 ]

* Bug# 3692 - Windows Installer: Apache crashes when URL is
incorrect. When a non-existing URL was requested,
such as http://localhost/otrs/invalid.pl, this
would cause Apache to crash. To avoid this from
happening, the Windows Installer now does not
include mod_perl. See also: Known Issues.
[ http://bugs.otrs.org/show_bug.cgi?id=3692 ]


KNOWN ISSUE:
============

When upgrading from OTRS 2.4.x to 2.4.5, you may get an error
message in the ticket create or add note screen: "Navigation
bar FullSpell is not existing", just empty your browser cache
(i.e restart your browser).

Windows Installer:

Bug# 4270 - mod_perl is disabled. This causes sub-optimal
performance. You might not want to use this version
of the Windows installer for a production system. We're
working on a solution for this issue. To circumvent
this you might do a manual installation, for instance
with ActiveState Perl or perform an installation on a
non-windows platform. For testing and evaluation of
OTRS, this Windows Installer will still prove useful.
[ http://bugs.otrs.org/show_bug.cgi?id=3692 ]

YOUR CONTRIBUTION:
===================

* We kindly ask for your assistance to update the translation
files! The current status can be found here:
http://users.otrs.com/~me/i18n/

JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT'
=================================================
Change Management, the next ITIL process to be implemented in
the OTRS::ITSM standard is planned to be realized Jan 31 2010.
The functional specification has already been finished, a mile-
stone plan is fixed. The Change Management 1.0.0 module will be
given to investors only until the funding covers the 50% which
has to be provided by investors/user organizations. If your
company is interested in joining the initiative and get the
Change Management right from the start please contact
us: ready-for-take-off at otrs.com

There are 57,500 EUR left to be covered until the Change
Management 1.0.0 will be provided to the public. It will be
published under the AGPL and for sure remain free of any
license fees.

Join in and get ready for take-off!

SOFTWARE DOWNLOAD:
===================

* http://otrs.org/download/
* http://www.otrs.com/de/download/software/
* http://www.otrs.com/en/download/software/
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================

c12c67ef4d37a1f793f67a70561cad21
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
526fd927268e2872dc3bc48683893cbd
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
6d6f3cd9ac3ae4b210ef470d47601256
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
56ec9c7ab899685e945d5c9b0bfd5214
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
196ad31c6e71118edef800e3d1efcb01
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
a5bf94190ef761f1c2f5270c29a67757
http://ftp.otrs.org/pub/otrs/RPMS/fedor ... noarch.rpm
1b889626dd9105cf4c46f465493fd039
http://ftp.otrs.org/pub/otrs/RPMS/redha ... noarch.rpm
ea1643592d8309a3b2ee4c38c7ae77b0
http://ftp.otrs.org/pub/otrs/RPMS/redha ... noarch.rpm
5009c5d556a87bf11f19e0d0ab0739cc
http://ftp.otrs.org/pub/otrs/otrs-2.4.5.tar.gz
a9a22a6bfd15cfcba3731d2f542e7a10
http://ftp.otrs.org/pub/otrs/otrs-2.4.5.tar.bz2
2939a7d488173c52392ea6e3ab271f8a
http://ftp.otrs.org/pub/otrs/otrs-2.4.5.zip
45bc0e5c54a9bc21f4e36c15a561f85f
http://ftp.otrs.org/pub/otrs/otrs-2.4.4 ... -2.1.1.exe

UPGRADING:
==========
For those folks who are using OTRS 2.3 and want to upgrade to 2.4
please read the UPGRADING and INSTALL files.

When upgrading from OTRS 2.4.x to 2.4.5, you may get an error message
in the ticket create or add note screen: "Navigation bar FullSpell is
not existing". Just empty your browser cache (e. g. restart your
browser).

FEEDBACK & BUG REPORTING:
=========================
Although OTRS 2.4.5 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell
us what you think, using this feedback e-Mail: [enjoy at otrs.com]
or by filing a bug in Bugzilla [http://bugs.otrs.org].


MEET US:
========
CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more
about OTRS at booth no. 12 from Nov 24-25, 2009!

CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA)
and get to know more about OTRS at booth no. 517b from Feb 21-24, 2010!

[Andre Bauer]

Ich bin wieder zurück auf 2.4.4, da neue Tickets auf "closed successfull" gesetzt werden, wenn man antwortet, auch wenn "Ticket::Frontend::AgentTicketCompose###StateDefault:" auf was anderes oder den Defaultwert "open" gesetzt ist.

Bugreport: http://bugs.otrs.org/show_bug.cgi?id=4434

Edit: Der Bug ist inzwischen gefixt. Man sollte aber unbedingt die gepatchte Datei aus der kommenden 2.4.6 verwenden, um ohne Probleme mit OTRS 2.4.5 arbeiten zu können.