Release Notes: OTRS Appliance 1.0 Beta1

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jojo
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Release Notes: OTRS Appliance 1.0 Beta1

Post by jojo » 15 Oct 2013, 14:45

Dear community members,

as we are constantly working on making OTRS more accessible and easier to install, we are very proud to announce the first beta release of the OTRS Appliance today.

Enjoy the following features:

- Includes all necessary components (operating system, database, webserver, etc.)
- Download OTRS as an ISO image, burn it on a CD-ROM and boot your system from the CD to install OTRS on a native hardware
- Can be installed as a virtual machine based on the virtualization software "Oracle VM VirtualBox", or on virtualization software solutions provided by other vendors,

Enjoy:

- Easy testing of new OTRS versions
- Easy Updates with the OTRS Appliance Manager


For further instructions how to install OTRS Appliance as a virtual machine, please read our
documentation here

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release: OTRS Appliance 1.0 Beta1
Release date: 15-October-2013
Status: Beta


Read the entire release notes:
http://www.otrs.com/en/open-source/comm ... 100-beta1/
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

andreasfc
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Joined: 10 Nov 2010, 16:20
OTRS Version?: 3.2.9

Re: Release Notes: OTRS Appliance 1.0 Beta1

Post by andreasfc » 15 Oct 2013, 15:46

I must say this is a very easy install version of OTRS.
I also tested the creation of an backup and restored that also and the system was up and running with the known useraccounts.
So when reinstalling the system is needed, for now no problem.
I do have a question though, is it possible to transfer my current database version OTRS 3.2.9 to this appliance?

wurzel
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Re: Release Notes: OTRS Appliance 1.0 Beta1

Post by wurzel » 15 Oct 2013, 21:52

Hi,

I like the Aplliance, too. :)
I think it should be possible to use an existing database, once you configure it correctly in Config.pm.
I don't have it running for now, so I can not test.

Flo
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
    OTRS 6 Managed Silver

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    jojo
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    Re: Release Notes: OTRS Appliance 1.0 Beta1

    Post by jojo » 15 Oct 2013, 23:14

    the appliance is using postgres as database
    "Production": OTRS™ 6, STORM powered by OTRS
    "Testing": ((OTRS Community Edition)) git Master

    Never change Defaults.pm! :: Blog
    Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

    andreasfc
    OTRS newbie
    Posts: 35
    Joined: 10 Nov 2010, 16:20
    OTRS Version?: 3.2.9

    Re: Release Notes: OTRS Appliance 1.0 Beta1

    Post by andreasfc » 16 Oct 2013, 09:29

    Well that will be a problem for me on how to solve this.
    But, I found a site: http://en.wikibooks.org/wiki/Converting ... PostgreSQL
    But this is a ver complex issue, is it possible to use MySQL instead of PostresSQL of make a choice when installing?
    I would like to switch to this release when it is final, but don't want to start all over again.

    Thank you

    pituca
    OTRS wizard
    Posts: 131
    Joined: 09 Jan 2013, 02:50
    OTRS Version?: 5.0.9
    Company: OmniRedes

    Re: Release Notes: OTRS Appliance 1.0 Beta1

    Post by pituca » 16 Oct 2013, 15:06

    Thank you so much for the news team! I was shocked last night when I read the news in the OTRS portal...did not see it coming.

    Great job, congratulations and thank you so much for your invaluable support.

    Pituca.
    OTRS 5.0.9, , ITSM 5.0.9, MySQL, Ubuntu 14.04, Apache2

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