Erro ao responder no 5.0.16

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Rsardinha
OTRS newbie
Posts: 17
Joined: 10 Feb 2017, 06:16
OTRS Version?: Otrs-5
Real Name: Rangel sardinha
Company: Ezvoice telecom

Erro ao responder no 5.0.16

Post by Rsardinha » 10 Feb 2017, 06:28

Bom dia pessoal. Migrei do 4.0.6 para latest 5.0.16

I can login, transfer ownership, designate customers, agent, but if I reply I get this error

Posso logar. Transferir chamado. Designar cliente e agente mas se vou responder tenho esse erro

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017

Message: Impossible to send message to: rangel@hsg.com.br .

RemoteAddress: 200.152.177.38
RequestURI: /otrs/index.pl

Traceback (403):
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2270
Module: Kernel::Modules::AgentTicketCompose::Run Line: 843
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

sem ideia do que possa ser
Estou usando Debian 6 com MySQL 5.1

Rsardinha
OTRS newbie
Posts: 17
Joined: 10 Feb 2017, 06:16
OTRS Version?: Otrs-5
Real Name: Rangel sardinha
Company: Ezvoice telecom

Re: Erro ao responder no 5.0.16

Post by Rsardinha » 10 Feb 2017, 19:49

Encontrei isso no log de erro do apache.

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017

Message: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info!

RemoteAddress: 200.152.177.38
RequestURI: /otrs/index.pl

Traceback (403):
Module: Kernel::System::Email::SMTP::Send Line: 122
Module: Kernel::System::Email::Send Line: 764
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2263
Module: Kernel::Modules::AgentTicketCompose::Run Line: 843
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

Existe alguma mudança de autenticação do gmail no otrs5? no 4 funciona ok, fiz rollback e está funcionando.

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