Recebimento automático de E-mails

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TIAGOM987
Znuny newbie
Posts: 5
Joined: 21 Aug 2012, 19:51
Znuny Version: OTRS 2.4.x - 3.1.8
Real Name: Tiago Mariano
Company: AIEC

Recebimento automático de E-mails

Post by TIAGOM987 »

Olá,
Não consigo configurar o OTRS para o recebimento automático de E-mails, só funciona quando clico em Obter e-mail no Menu Admin.
Alguém tem uma solução?

Utuntu 12,04 32Bit
TIAGOM987
Znuny newbie
Posts: 5
Joined: 21 Aug 2012, 19:51
Znuny Version: OTRS 2.4.x - 3.1.8
Real Name: Tiago Mariano
Company: AIEC

Re: Recebimento automático de E-mails

Post by TIAGOM987 »

Já está baixando os e-mails
clebersonbalbino
Znuny newbie
Posts: 6
Joined: 09 Oct 2012, 19:40
Znuny Version: 3.1.5
Real Name: Cleberson
Company: Centauro Grafica

Re: Recebimento automático de E-mails

Post by clebersonbalbino »

Amigo, o que fez para voltar a funcionar? O meu não está baixando automaticamente.
brunosprotte
Znuny newbie
Posts: 12
Joined: 17 Sep 2013, 16:05
Znuny Version: 3.2.10
Real Name: Bruno

Re: Recebimento automático de E-mails

Post by brunosprotte »

Olá pessoal, como fizeram para o OTRS receber os e-mails automaticamente, ou, onde eu configuro o tempo de recebimento ?
andrepaulino
Znuny newbie
Posts: 65
Joined: 21 Jan 2013, 20:40
Znuny Version: 3.1.12
Real Name: André da Silva Paulino
Company: IOB

Re: Recebimento automático de E-mails

Post by andrepaulino »

Pessoal,

voc~es devem alerar o timout caso estejam usando Linux na cron do usuário do otrs
OTRS 3.3.7 Linux CentOS 6.4 Banco de Dados Mysql
frenovato
Znuny newbie
Posts: 12
Joined: 28 Jan 2014, 16:19
Znuny Version: 3.3.3
Real Name: Fabiano

Re: Recebimento automático de E-mails

Post by frenovato »

Boa Tarde,

Me encontro na mesma situação. Como faço para alterar?

Segue as minhas configurações:

# --
# cron/aaa_base - base crontab package
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# Who gets the cron emails?
MAILTO="email de chamados"
# --
# cron/cache - delete expired cache
# Copyright (C) 2001-2010 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# delete expired cache weekly (Sunday mornings)
20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null
30 0 * * 0 $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null
# --
# cron/fetchmail - fetchmail cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# fetch every 1 minute emails via fetchmail
*/1 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null
*/1 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null
# --
# cron/generic_agent - otrs.GenericAgent.pl cron of the OTRS
# Copyright (C) 2001-2012 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# generate dashboard stats every hour
5 * * * * $HOME/bin/otrs.GenerateDashboardStats.pl >> /dev/null
# --
5 * * * * $HOME/bin/otrs.GenerateDashboardStats.pl >> /dev/null
# --
# cron/generic_agent - otrs.GenericAgent.pl cron of the OTRS
# Copyright (C) 2001-2012 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# start generic agent every 20 minutes
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null

# example to execute otrs.GenericAgent.pl on 23:00 with
# Kernel::Config::GenericAgentMove job file
#0 23 * * * $HOME/bin/otrs.GenericAgent.pl -c "Kernel::Config::GenericAgentMove" >> /dev/null
# --
# cron/generic_agent - otrs.GenericAgent.pl cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# start generic agent every 10 minutes
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null
# --
# cron/pending_jobs - pending_jobs cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# check every 2 min the pending jobs
*/2 * * * $HOME/bin/otrs.PendingJobs.pl >> /dev/null
# --
# cron/postmaster - postmaster cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# --

# check daily the spool directory of OTRS
10 0 * * * $HOME/bin/otrs.ReprocessMails.pl >> /dev/null
# --
# cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# fetch emails every 1 minute
*/1 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null
# --
# cron/rebuild_ticket_index - rebuild ticket index for OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# just every day
01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null
# --
# cron/session - delete old session ids of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# delete every 120 minutes old/idle session ids
55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null
# --
# cron/unlock - unlock old locked ticket of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# unlock every hour old locked tickets

# unlock every hour old locked tickets
35 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null
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