OTRS 5 para 6

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fabricio
Znuny newbie
Posts: 8
Joined: 01 Apr 2019, 22:35
Znuny Version: version 5
Real Name: Fabricio Araujo da Silva
Company: Quality Software

OTRS 5 para 6

Post by fabricio »

Senhores , boa tarde !

Estou com problemas para atualizar o otrs da versão 5 para 6 , meu ambiente é um Red Hat 6 e Oracle 11 .. SEGUE ABAIXO OS ERROS.

[Tue May 14 14:27:28 2019] DBUpdate-to-6.pl: DBD::Oracle::db do failed: ORA-01400: cannot insert NULL into ("OTRS"."NOTIFICATION_EVENT"." SUBJECT") (DBD ERROR: OCIStmtExecute) [for Statement "INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, c hange_by, change_time)
[Tue May 14 14:27:28 2019] DBUpdate-to-6.pl: VALUES
[Tue May 14 14:27:28 2019] DBUpdate-to-6.pl: ('Ticket email delivery failure notification', 1, '', 1, '2019-05-14 18:27:28', 1, '2019 -05-14 18:27:28')"] at /opt/otrs/Kernel/System/DB.pm line 470.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-10 Perl: 5.16.3 OS: linux Time: Tue May 14 14:27:28 2019

Message: ORA-01400: cannot insert NULL into ("OTRS"."NOTIFICATION_EVENT"."SUBJECT") (DBD ERROR: OCIStmtExecute), SQL: 'INSERT INTO notif ication_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
VALUES
('Ticket email delivery failure notification', 1, '', 1, '2019-05-14 18:27:28', 1, '2019-05-14 18:27:28')'

Traceback (33144):
Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBString Line: 349
Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBArray Line: 297
Module: scripts::DBUpdateTo6::UpgradeDatabaseStructure::UpdateNotificationTables::Run Line: 66
Module: scripts::DBUpdateTo6::UpgradeDatabaseStructure::Run Line: 134
Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
Module: scripts::DBUpdateTo6::Run Line: 69
Module: /opt/otrs/scripts/DBUpdate-to-6.pl Line: 89


ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-10 Perl: 5.16.3 OS: linux Time: Tue May 14 14:27:28 2019

Message: Error during execution of 'INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_ time)
VALUES
('Ticket email delivery failure notification', 1, '', 1, '2019-05-14 18:27:28', 1, '2019-05-14 18:27:28')'!

Traceback (33144):
Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBString Line: 352
Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBArray Line: 297
Module: scripts::DBUpdateTo6::UpgradeDatabaseStructure::UpdateNotificationTables::Run Line: 66
Module: scripts::DBUpdateTo6::UpgradeDatabaseStructure::Run Line: 134
Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
Module: scripts::DBUpdateTo6::Run Line: 69
Module: /opt/otrs/scripts/DBUpdate-to-6.pl Line: 89




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fcasal
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Joined: 21 Apr 2014, 16:14
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Re: OTRS 5 para 6

Post by fcasal »

Hola.

Isto parece un problema de como está configurada actualmente a base de datos, como se nalgún momento se fixera unha mala instalación. Qué outras actualizacións se fixeron sobre esa contorna?

Unha posibilidade sería instalar noutra máquina unha versión en limpo do teu otrs 5 actual (co mesmo nivel de parches), exportar coa utilidade do otrs unha copia da base de datos e importala na nova. Vendo que tes Oracle, non será un traballo sinxelo, e quizáis un cambio a mysql/mariadb ou postgresql poida facilitar futuras actualizacións.

Un saludo
fabricio
Znuny newbie
Posts: 8
Joined: 01 Apr 2019, 22:35
Znuny Version: version 5
Real Name: Fabricio Araujo da Silva
Company: Quality Software

Re: OTRS 5 para 6

Post by fabricio »

Estou fazendo essa mudança.... assim que terminar dou um feedback.

Obrigado.
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