Upgrade Otrs Erros

[joseborgessousa]

Srs . Atualizei meu sistema otrs do 3.2.8 para 4.0.5 porém vem apresentando erros no eventos que antes não constavam na versao anterior :

Module Kernel/System/Ticket/Custom.pm not in @INC (/usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2)


Alguem pode me Ajudar a corrigir isso?

[marcosaurelio]

Olá Jose,

Já verificou se todas as dependências do OTRS estão instaladas? Você pode fazer isso usando o comando abaixo:

/diretorio do otrs/bin/otrs.CheckModules.pl

Poste o resultado desse comando.

Att.

[joseborgessousa]

Opa marcos obrigado pela resposta !!!

Sim aparentemente todas as dependencias estão ok !!!

./otrs.CheckModules.pl
o Apache2::Reload..................ok (v0.12)
o Archive::Tar.....................ok (v1.52)
o Archive::Zip.....................ok (v1.30)
o Crypt::Eksblowfish::Bcrypt.......Not installed! Use: 'apt-get install -y libcrypt-eksblowfish-perl' (optional - For strong password hashing.)
o Crypt::SSLeay....................Not installed! Use: 'apt-get install -y libcrypt-ssleay-perl' (optional - Required for Generic Interface REST transport and SOAP SSL connections.)
o Date::Format.....................ok (v2.24)
o DBI..............................ok (v1.612)
o DBD::mysql.......................ok (v4.016)
o DBD::ODBC........................Not installed! Use: 'apt-get install -y libdbd-odbc-perl' (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! Use: 'apt-get install -y libdbd-pg-perl' (optional - Required to connect to a PostgreSQL database.)
o Encode::HanExtra.................Not installed! Use: 'apt-get install -y libencode-hanextra-perl' (optional - Required to handle mails with several Chinese character sets.)
o GD...............................Not installed! Use: 'apt-get install -y libgd-gd2-perl' (optional - Required for stats.)
o GD::Text.......................Not installed! Use: 'apt-get install -y libgd-text-perl' (optional - Required for stats.)
o GD::Graph......................Not installed! Use: 'apt-get install -y libgd-graph-perl' (optional - Required for stats.)
o IO::Socket::SSL..................ok (v1.33)
o JSON::XS.........................ok (v3.01)
o List::Util::XS...................ok (v1.21)
o LWP::UserAgent...................ok (v6.06)
o Mail::IMAPClient.................ok (v3.25)
o IO::Socket::SSL................ok (v1.33)
o ModPerl::Util....................ok (v2.000004)
o Net::DNS.........................ok (v0.66)
o Net::LDAP........................ok (v0.64)
o PDF::API2........................Not installed! Use: 'apt-get install -y libpdf-api2-perl' (optional - Required for PDF output.)
o Template.........................ok (v2.22)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................Not installed! Use: 'apt-get install -y libtext-csv-xs-perl' (optional - Recommended for faster CSV handling.)
o Time::HiRes......................ok (v1.9719)
o Time::Piece......................ok (v1.15)
o XML::Parser......................Not installed! Use: 'apt-get install -y libxml-parser-perl' (optional - Recommended for faster xml handling.)
o YAML::XS.........................ok (v0.57)

[joseborgessousa]

#Log detalhado

OTRS-CGI-10[32696]: [Error][Kernel::System::Main::RequireBaseClass][Line:164]: Module Kernel/System/Ticket/Custom.pm not in @INC (/usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2)