anguem tem um link atualizado desse processo .
Abraços
Fiz atualização seguindo os seguintes passos e estou com alguns erros para fechar um ticket alguém sabe o que pode ser ?
Centos 6.5 / mysql 5.1.73
http://otrs.github.io/doc/manual/admin/ ... ading.html
Erro
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Aug 28 14:59:51 2014 Message: Unknown column 'a_message_id_md5' in 'field list', SQL: 'INSERT INTO article (ticket_id, article_type_id, article_sender_type_id, a_from, a_reply_to, a_to, a_cc, a_subject, a_message_id, a_message_id_md5, a_in_reply_to, a_references, a_body, a_content_type, content_path, valid_id, incoming_time, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, '2014-08-28 14:59:51' , ?, '2014-08-28 14:59:51' , ?)' RemoteAddress: 10.63.1.121 RequestURI: /otrs/index.pl Traceback (2249): Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.
Line: 264 Module: Kernel::Modules::AgentTicketActionCommon::Run (OTRS 3.3. Line: 895 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 871 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31