No State for open found!

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nmarcilio
Znuny newbie
Posts: 7
Joined: 25 Oct 2013, 16:04
Znuny Version: 3.2.x

No State for open found!

Post by nmarcilio »

Prezados,

O que pode estar gerando este erro:

Mon Jun 16 16:21:58 2014 error OTRS-CGI-10 No State for pending reminder found!
Mon Jun 16 16:21:58 2014 error OTRS-CGI-10 No State for open found!
Mon Jun 16 16:21:58 2014 error OTRS-CGI-10 No State for new found!

Nemerson M
wurzel
Znuny guru
Posts: 3218
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: No State for open found!

Post by wurzel »

Hi,

you renamed the states?

Flolo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
nmarcilio
Znuny newbie
Posts: 7
Joined: 25 Oct 2013, 16:04
Znuny Version: 3.2.x

Re: No State for open found!

Post by nmarcilio »

Sim. Eu traduzi para português.

Yes. I translate to portuguese.
marcosaurelio
Znuny expert
Posts: 185
Joined: 08 May 2014, 16:05
Znuny Version: 6.0.10
Real Name: Marcos Aurelio Silverio
Company: Infracerta
Location: Brazil
Contact:

Re: No State for open found!

Post by marcosaurelio »

Olá nmarcilio,

Se importa de enviar a configuração dos estados pra gente ver? Olha a imagem em anexo pra usar como exemplo.

Abraços.
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OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
wurzel
Znuny guru
Posts: 3218
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: No State for open found!

Post by wurzel »

Hi,

you should not rename them. Or if you rename them, adjust your sysconfig.

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
marcosaurelio
Znuny expert
Posts: 185
Joined: 08 May 2014, 16:05
Znuny Version: 6.0.10
Real Name: Marcos Aurelio Silverio
Company: Infracerta
Location: Brazil
Contact:

Re: No State for open found!

Post by marcosaurelio »

Olá nmarcilio,

Conseguiu resolver seu problema?

Abraços.
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
nmarcilio
Znuny newbie
Posts: 7
Joined: 25 Oct 2013, 16:04
Znuny Version: 3.2.x

Re: No State for open found!

Post by nmarcilio »

Resolvido
marcosaurelio
Znuny expert
Posts: 185
Joined: 08 May 2014, 16:05
Znuny Version: 6.0.10
Real Name: Marcos Aurelio Silverio
Company: Infracerta
Location: Brazil
Contact:

Re: No State for open found!

Post by marcosaurelio »

nmarcilio wrote:Resolvido
Que bom nmarcilio, podes colocar a tag [Resolvido] pra facilitar nas buscas?

Att.
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
ronaldjerardmedina
Znuny advanced
Posts: 102
Joined: 24 Jun 2016, 11:36
Znuny Version: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: No State for open found!

Post by ronaldjerardmedina »

wurzel wrote:
you should not rename them. Or if you rename them, adjust your sysconfig.
Where on SysConfig? I renamed the states and get the same error. I cant find where to adjust?
OTRS 5.0.3-01 - MySql - SLES -
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