OTRS 5 para 6

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fabricio
OTRS newbie
Posts: 5
Joined: 01 Apr 2019, 22:35
OTRS Version?: version 5
Real Name: Fabricio Araujo da Silva
Company: Quality Software

OTRS 5 para 6

Post by fabricio » 14 May 2019, 21:40

Senhores , boa tarde !

Estou com problemas para atualizar o otrs da versão 5 para 6 , meu ambiente é um Red Hat 6 e Oracle 11 .. SEGUE ABAIXO OS ERROS.

[Tue May 14 14:27:28 2019] DBUpdate-to-6.pl: DBD::Oracle::db do failed: ORA-01400: cannot insert NULL into ("OTRS"."NOTIFICATION_EVENT"." SUBJECT") (DBD ERROR: OCIStmtExecute) [for Statement "INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, c hange_by, change_time)
[Tue May 14 14:27:28 2019] DBUpdate-to-6.pl: VALUES
[Tue May 14 14:27:28 2019] DBUpdate-to-6.pl: ('Ticket email delivery failure notification', 1, '', 1, '2019-05-14 18:27:28', 1, '2019 -05-14 18:27:28')"] at /opt/otrs/Kernel/System/DB.pm line 470.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-10 Perl: 5.16.3 OS: linux Time: Tue May 14 14:27:28 2019

Message: ORA-01400: cannot insert NULL into ("OTRS"."NOTIFICATION_EVENT"."SUBJECT") (DBD ERROR: OCIStmtExecute), SQL: 'INSERT INTO notif ication_event (name, valid_id, comments, create_by, create_time, change_by, change_time)
VALUES
('Ticket email delivery failure notification', 1, '', 1, '2019-05-14 18:27:28', 1, '2019-05-14 18:27:28')'

Traceback (33144):
Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBString Line: 349
Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBArray Line: 297
Module: scripts::DBUpdateTo6::UpgradeDatabaseStructure::UpdateNotificationTables::Run Line: 66
Module: scripts::DBUpdateTo6::UpgradeDatabaseStructure::Run Line: 134
Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
Module: scripts::DBUpdateTo6::Run Line: 69
Module: /opt/otrs/scripts/DBUpdate-to-6.pl Line: 89


ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-10 Perl: 5.16.3 OS: linux Time: Tue May 14 14:27:28 2019

Message: Error during execution of 'INSERT INTO notification_event (name, valid_id, comments, create_by, create_time, change_by, change_ time)
VALUES
('Ticket email delivery failure notification', 1, '', 1, '2019-05-14 18:27:28', 1, '2019-05-14 18:27:28')'!

Traceback (33144):
Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBString Line: 352
Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBArray Line: 297
Module: scripts::DBUpdateTo6::UpgradeDatabaseStructure::UpdateNotificationTables::Run Line: 66
Module: scripts::DBUpdateTo6::UpgradeDatabaseStructure::Run Line: 134
Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
Module: scripts::DBUpdateTo6::Run Line: 69
Module: /opt/otrs/scripts/DBUpdate-to-6.pl Line: 89




Not possible to complete migration, check previous messages for more information.

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