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KTree an open source organization which says it is dedicated to independent quality journalism has been launched with a headquarters in US. KTree is a leader in providing and implementing OTRS help desk support OTRS is a good Open Source software for implementing Help Desk and Service Desk systems.OTRS Helpdesk can be easily customized according to the needs of the enterprise. It can be effortlessly integrated with the existing system due to its highly modular structure.