OTRS configuration for MSP

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OTRS newbie
Posts: 1
Joined: 23 Apr 2011, 03:54
OTRS Version?: 3.0.7
Real Name: George Mengelberg
Company: Aquasys

OTRS configuration for MSP

Post by geotomo »

Aquasys, a Japan based Managed Service Provider (MSP), requires assistance conducting the initial configuration of OTRS.

Scope of work includes:
*Analysis - Understanding the current and planned organizational structure and services in order to properly configure OTRS for our environment.
*Configuration - Implement agreed upon configuration
*Documentation - Document why the system was configured the way it was and how the configured items are supposed to be used to support efficient operations/workflow.

Please identify your level of experience designing/implementing custom OTRS configurations and your proposed rate.


Posts: 14643
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master

Re: OTRS configuration for MSP

Post by jojo »

did you already contacted the OTRS Group via enjoy@otrs.com?
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

OTRS newbie
Posts: 1
Joined: 16 Dec 2014, 14:44
OTRS Version?: latest
Real Name: MissyMikky

Re: OTRS configuration for MSP

Post by Endrio »

Hi can someone tell which are offering OTRS development services....

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Last edited by Endrio on 02 Jan 2015, 06:43, edited 1 time in total.

OTRS guru
Posts: 4795
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de

Re: OTRS configuration for MSP

Post by reneeb »

In this thread some companies are mentioned: viewtopic.php?f=104&t=8247
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

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