New OTRS add-ons marketplace - RS4OTRS

Looking to use your skills to make money or become a part of a team of experts servicing world-wide organizations using OTRS in highly complex and challenging environments, then look here first. Your work in the community could be the key to your next career move.
Forum rules
Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers.

1) Corporations or Companies
1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
1.1.1) There is no application ore qualification. The offering must be serious and real.
2) Individual Offerings
2.1) Please just create a topic describing the skills you want to provide
3) Readers
3.1) If you are seeking a job, please contact only the organization referenced to in the job offering for more details. PMs to moderators or forum owners will not result in a response.
3.1.1) In case of an error in the offering, then please do contact the moderators to correct this.
3.2) In the case of individual offerings, please do not correspond in the post, but per PM. (Privacy First :))
4) Have FUN and SUCCESS with OTRS!
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alexus
OTRS superhero
Posts: 284
Joined: 20 Sep 2010, 16:54
OTRS Version?: ITSM 6.0.22
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

New OTRS add-ons marketplace - RS4OTRS

Post by alexus » 17 Sep 2019, 11:25

Dear OTRS users, experts, fans and developers,

We are happy to announce that we have launched our OTRS marketplace https://rs4otrs.com.

There you can find 5 free and 7 commercial add-ons now.
Please see below the list with the short descriptions:
  • Advanced Escalation - ticket escalation suspending, storing escalation data in dynamic fields
  • Advanced Ticket States - quick setup of available states for each type of tickets. Buttons, actions and individual dialogs for each ticket state
  • Agent Workload - visualization of current agent loading by states
  • Incident Dashboard - extended OTRS Incident Dashboard
  • JSON API - extended JSON API for OTRS
  • New Customer From Ticket - quick creation of a customer account and company account directly from the ticket
  • Ticket Slack and RocketChat - notification integration with Slack and RocketChat - event notifications from OTRS to channels
  • Ticket Source - ticket source storage and reporting – e-mail, portal, phone
  • Ticket Zoom Watchers - set by the watcher any agent
  • Time Manager is designed to visualize the accounted time by agents for executing work on tickets. You can get additional options to analyze accounted time
  • Workflow allows one to easily define business workflow templates for common tasks
  • XLS Bundle allows you to export any ticket lists in XLS format
That’s not all of course. We have developed so many unique add-ons!
Every week we'll be publishing at least one new add-on.

Stay tuned here on the forum, on our Facebook https://www.facebook.com/radiantsystem/ and Twitter https://twitter.com/Radiant_System.

Empower your OTRS with our add-ons!
Alexey Yusov

Production: OTRS ITSM 6.0.22 on CentOS 7 x64 Linux with MySQL
Tested: OTRS ITSM 5.0.14
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
Get OTRS Professional Services - Consulting, Implementation, Training, Development, Support!

rohitrai
OTRS newbie
Posts: 1
Joined: 19 Sep 2019, 21:03
OTRS Version?: 5.5
Real Name: Rohit Rai

Re: New OTRS add-ons marketplace - RS4OTRS

Post by rohitrai » 19 Sep 2019, 22:18

Hi Team,

i want to reduce ticket number as sample below.

Ticket#2019091410000029 actual size

Ticket#0000029 i want this size

alexus
OTRS superhero
Posts: 284
Joined: 20 Sep 2010, 16:54
OTRS Version?: ITSM 6.0.22
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

Re: New OTRS add-ons marketplace - RS4OTRS

Post by alexus » 23 Sep 2019, 18:08

rohitrai wrote:
19 Sep 2019, 22:18
Hi Team,

i want to reduce ticket number as sample below.

Ticket#2019091410000029 actual size

Ticket#0000029 i want this size
Please, create a new topic in General or Help sections.
Alexey Yusov

Production: OTRS ITSM 6.0.22 on CentOS 7 x64 Linux with MySQL
Tested: OTRS ITSM 5.0.14
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
Get OTRS Professional Services - Consulting, Implementation, Training, Development, Support!

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