OTRS Consultant

Looking to use your skills to make money or become a part of a team of experts servicing world-wide organizations using Znuny or the ((OTRS)) Community Edition in highly complex and challenging environments, then look here first. Your work in the community could be the key to your next career move.
Forum rules
Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers. Everything here is about Znuny LTS, Znuny, OTRS Community Edition and services around this. Keep other services and products out of it, they will be removed without any kind of warning.

1) Corporations or Companies
1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
1.1.1) There is no application ore qualification. The offering must be serious and real and with a real name.
1.2.) Remove outdated topics! If it's not done by you, we will.
2) Individual Offerings
2.1) Please just create a topic describing the skills you want to provide
3) Readers
3.1) If you are seeking a job, please contact only the organization referenced to in the job offering for more details. PMs to moderators or forum owners will not result in a response.
3.1.1) In case of an error in the offering, then please do contact the moderators to correct this.
3.2) In the case of individual offerings, please do not correspond in the post, but per PM. (Privacy First :))
4) Have FUN and SUCCESS!
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skydiver
Znuny newbie
Posts: 3
Joined: 25 Sep 2014, 00:48
Znuny Version: 3.1.7
Real Name: Scott Morgan

OTRS Consultant

Post by skydiver »

Have an existing http://www.jumpbox.com/app/otrs OTRS 3.2.10 instance running in Amazon. We use this for our internal support accors 20 restaurants

We would like consultant services for the following items:
- Upgrade our instance to the latest production version of OTRS
- Configure our Postmaster to not allow tickets to be closed under that queue
- Configure customer ticket response to allow assigning the ticket to a queue from the response dialog
- Configure ticket responses to require selection of at least one item in a custom field list before the ticket response can be completed.
- Configure our instance to be able to fully administer tickets via one of the iOS or Android apps including viewing/opening attachments to tickets
- Assist with automatic escalation of tickets
- Setup SLA level rules and reporting
- Assist with custom creation of reports to track agent and Helddesk support department performance
- Custom reports to track
- Activate SSO access to the portal to our Windows Server 2012 Active Directory
- Allow our SSO users to open tickets via an app

Qualified OTRS consultants please PM me for contact information. Please be prepare to provide references.

Scott
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: OTRS Consultant

Post by jojo »

Hi Scott,

some of your requirements are contradictory.

You contact my sales team via sales@otrs.com. I suggest to switch to a fully managed solution
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
alexus
Znuny wizard
Posts: 380
Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

Re: OTRS Consultant

Post by alexus »

Hello Scott,

If you are still need a solutions for your tasks please contact us via sales@radiantsystem.com. You can visit our free demo - http://demo.radiantsystem.com
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

Radiant System OTRS Intergrator
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