OTRS Consultant

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OTRS newbie
Posts: 3
Joined: 25 Sep 2014, 00:48
OTRS Version?: 3.1.7
Real Name: Scott Morgan

OTRS Consultant

Post by skydiver » 25 Aug 2016, 22:44

Have an existing http://www.jumpbox.com/app/otrs OTRS 3.2.10 instance running in Amazon. We use this for our internal support accors 20 restaurants

We would like consultant services for the following items:
- Upgrade our instance to the latest production version of OTRS
- Configure our Postmaster to not allow tickets to be closed under that queue
- Configure customer ticket response to allow assigning the ticket to a queue from the response dialog
- Configure ticket responses to require selection of at least one item in a custom field list before the ticket response can be completed.
- Configure our instance to be able to fully administer tickets via one of the iOS or Android apps including viewing/opening attachments to tickets
- Assist with automatic escalation of tickets
- Setup SLA level rules and reporting
- Assist with custom creation of reports to track agent and Helddesk support department performance
- Custom reports to track
- Activate SSO access to the portal to our Windows Server 2012 Active Directory
- Allow our SSO users to open tickets via an app

Qualified OTRS consultants please PM me for contact information. Please be prepare to provide references.


Posts: 14289
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master

Re: OTRS Consultant

Post by jojo » 25 Aug 2016, 22:53

Hi Scott,

some of your requirements are contradictory.

You contact my sales team via sales@otrs.com. I suggest to switch to a fully managed solution
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

OTRS superhero
Posts: 270
Joined: 20 Sep 2010, 16:54
OTRS Version?: ITSM 5.0.14
Real Name: Alexey Yusov
Company: Radiant System
Location: Prague

Re: OTRS Consultant

Post by alexus » 09 Sep 2016, 23:04

Hello Scott,

If you are still need a solutions for your tasks please contact us via sales@radiantsystem.com. You can visit our free demo - http://demo.radiantsystem.com
Alexey Yusov

Production: OTRS ITSM 5.0.14 on CentOS 7 x64 Linux with MySQL 5.7
Tested: OTRS ITSM 5.0.14
Radiant System OTRS Intergrator
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