OTRS - Project Management plugin

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OTRS newbie
Posts: 14
Joined: 13 Oct 2011, 15:50
OTRS Version?: 3.1.7
Real Name: Suneil
Company: Access USA Shipping Inc
Location: Sarasota

OTRS - Project Management plugin

Post by sshirodkar » 19 Feb 2013, 21:18

We use otrs 3.1.7 and need help on implementing OTRS project module. We are looking for customized solution for Project manangment with exiisting OTRS helpdesk.
would like to get a feedback asap. Will provide details once I get a response.

Sunny Shirodkar

OTRS newbie
Posts: 44
Joined: 11 Nov 2011, 10:30
OTRS Version?: 5.0.15

Re: OTRS - Project Management plugin

Post by juanman80 » 08 Apr 2013, 12:55

Hi Sunny,
Do you plan installing OTRS ITSM or do you want this Project Management over vanillla OTRS?
OTRS 5.0.15 on CentOSLinux with MariaDB database connected to an Active Directory for Agents and Customers.

OTRS newbie
Posts: 2
Joined: 23 Apr 2013, 12:12
OTRS Version?: 3.2.3
Real Name: Moritz Scholz
Company: magicsupport GmbH

Re: OTRS - Project Management plugin

Post by moritzs » 23 Apr 2013, 14:24

Hi there,

we would like to use a project management plugin also. Did you find any information? Or are there any existing plugins?


OTRS newbie
Posts: 1
Joined: 31 Oct 2013, 12:34
OTRS Version?: 3.2.6
Real Name: Simon Jackson
Company: N/A

Re: OTRS - Project Management plugin

Post by simonjackson » 31 Oct 2013, 12:42

Definitely would like a proper PRINCE style project management plugin.

Using OTRS currently for ITIL Incident, Problem and Change Management (assigned work items in here.. would make more sense if they were associated with a Project).
Would love to bridge our staff's workload for each project.. maybe a timeline chart.. with some summary reports.

Thinking of getting my pearl hat on and starting in my spare time..

OTRS newbie
Posts: 1
Joined: 11 Oct 2014, 19:57
OTRS Version?: 12345
Real Name: blackbee
Company: pasban

Re: OTRS - Project Management plugin

Post by blackbee045 » 12 Oct 2014, 07:22

Did you find any information? Or are there any existing plugins?

OTRS newbie
Posts: 7
Joined: 06 Jul 2014, 17:26
OTRS Version?: 3.3.8
Real Name: Alex J
Company: Proclarify Consulting

Re: OTRS - Project Management plugin

Post by proclarify » 24 Oct 2014, 17:31

Hi there,

We have been trying to create this plugin since 3.0 OTRS but we were looking for a proper requirement spec.

Do you guys have the requirements documented for this PM plugin??

If yes, please send it to me so my team can work on it and we will provide you the plugin in return for the knowledge sharing :)

My email id is alex@proclarify.com

Cheers :)

Principal Consultant
Proclarify Consulting Ltd
An OTRS & ITSM Consulting Company

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