multi level services

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OTRS newbie
Posts: 2
Joined: 25 Sep 2012, 14:34
OTRS Version?: OTRS 3.1
Real Name: Harry Hoeve
Company: RKCS

multi level services

Post by harryho » 25 Sep 2012, 17:59

I'm setting up a help desk for a school board and we have about 600 HW items. We have different services and I need a structure to differentiate the services by group and subgroup. I asked a company for the price for the Multi Level service which Add on will solve the problem but it is to expensive for our organisation. Cam anyone help me how to configure the OTRS system with Sysconfig. I will apreciate that very much. Tank you harryho
OTRS newbie

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OTRS wizard
Posts: 121
Joined: 30 Aug 2011, 10:48
OTRS Version?: 3.3.8 && 4.0.9
Real Name: Artjoms Petrovs
Location: Latvia

Re: multi level services

Post by artjoms15 » 17 Oct 2012, 16:08

well, you can read this post and see if it suits you viewtopic.php?f=62&t=12728
Here are some guidelines how to build the dependent autocomplete by yourself ;)
Ar cieņu / Kind regards,
Artjoms Petrovs
Sistēmu analītiķis/Programmētājs /
Systems Analyst/Programmer

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