In need of OTRS customisation specialist

Looking to use your skills to make money or become a part of a team of experts servicing world-wide organizations using OTRS in highly complex and challenging environments, then look here first. Your work in the community could be the key to your next career move.
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stevemine1
OTRS newbie
Posts: 2
Joined: 14 Sep 2012, 12:37
OTRS Version?: 3.1.9
Real Name: Steve
Company: Techcentrix Nigeria

In need of OTRS customisation specialist

Post by stevemine1 » 14 Sep 2012, 12:44

I need the service of someone to help install, customize, and configure OTRS. I'll need customized add-ons like FAQ, Survey, Dynamic form fields, etc. I also want integration with Active Directory, Call center integration (maybe via asterisk or something), etc.

This project may run into a few weeks so urgent response is needed, plus proof of competency, where available.

Thanks.

jojo
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Re: In need of OTRS customisation specialist

Post by jojo » 14 Sep 2012, 14:23

"Production": OTRS™ 6, STORM powered by OTRS
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Andre Bauer
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Re: In need of OTRS customisation specialist

Post by Andre Bauer » 17 Sep 2012, 19:11

Prod: Ubuntu Server 16.04 / Zammad 1.2

DO NOT PM ME WITH OTRS RELATED QUESTIONS! ASK IN THE FORUMS!

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stevemine1
OTRS newbie
Posts: 2
Joined: 14 Sep 2012, 12:37
OTRS Version?: 3.1.9
Real Name: Steve
Company: Techcentrix Nigeria

Re: In need of OTRS customisation specialist

Post by stevemine1 » 21 Sep 2012, 08:58

Hi @mikeeduard

I'm from Nigeria and i consult for a few medium to large companies out here in Lagos. I developed and implemented a helpdesk for a client six years ago called SERVEX and now they need an upgrade. So in my research i came across OTRS and i like its features.

What i need is varied but the following captures most of it:

-Installation on a server on-site

-Integration to Active Directory.

-Dynamic form fields for different queues. For example, while trying to send a new ticket, if a customer selects a category called "Human Resources" the form fields to be filled should be different from that of "Quality Control" or "Information Technology".

-A better, cleaner and good looking skin for customer portal and agent portal.

-A customised survey Customer/Staff Satisfaction Survey Tool that can be sent to customers and staff for their input.
i. Give access to only identified respondents per Department per their respective surveys;
ii. Collate responses with the capability of ensuring that the identity of the respondent is unknown to the data miner
iii. Ability to generate the following reports:
a. Sum and percentage of respondents per question per department;
b. Sum and percentage of respondents per department;
c. Sum and percentage of respondents per rating option (i.e. Very Satisfied, Satisfied etc.);
d. Sum of customers surveyed;
e. Sum and percentage of actual respondents compared to the expected respondents; and
f. Sum and percentage of respondents per rating option per measure category (i.e. Timeliness, Support and Work Quality);

- An interface for future integration with a call center (maybe Asterisk)

Most of these can be done remotely that is paying you for your services while you send me the software updates and instructions for me to implement locally. Alternatively, if you need to send a professional to Nigeria the client will also defray the cost of travel and accommodation.

What i need is the cost breakdown for achieving the above. The client needs to see it asap.

Thanks

Steve Adams
+234 8023785902
+234 8031119143
steve.adams@techcentrix-ng.com

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