Inventory/Shipping Module

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OTRS newbie
Posts: 5
Joined: 04 Jul 2012, 04:51
OTRS Version?: 3.1.7
Real Name: Jaret Ramirez
Company: A & A RMC

Inventory/Shipping Module

Post by jaret610 » 04 Jul 2012, 06:01

Looking for something like this- v.3.1.7 (new install) ISTM 3.1.4 (new install):

We are looking to track internal parts ordering such as ink, toner, cd's, etc. into inventory
This would require fields like order date, received date,part number, cross reference PN, and the ability to separate orders in the case of an order that is shipped in multiple packages.

We would then like end users of the OTRS software to be able to request these parts.
Upon shipment to the end user, the inventory would be adjusted and the end user would receive an email verification of the part being shipped.

Lastly an auto generated email would go out to the end user (after x days) asking for verification of delivery where the end user would have to confirm delivery, in turn closing the case, if the user did not receive the part, the support desk would be notified and could track the package... possibly adding a LOST item, returned to sender or diverted shipment.

There may already be something like this out there and I am willing to pay but I am on a budget.
Thank you all,

User avatar
OTRS wizard
Posts: 121
Joined: 30 Aug 2011, 10:48
OTRS Version?: 3.3.8 && 4.0.9
Real Name: Artjoms Petrovs
Location: Latvia

Re: Inventory/Shipping Module

Post by artjoms15 » 05 Jul 2012, 14:17

Is it obligatory to complete this functionality with OTRS? At least I would achieve such functionality with e-commerce software (which also can be open-source or free e.g. webasyst). Of course it is possible to do so in OTRS (would even simpler with kix4OTRS package). But!!! Why?
Ar cieņu / Kind regards,
Artjoms Petrovs
Sistēmu analītiķis/Programmētājs /
Systems Analyst/Programmer

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