Search found 15002 matches
- 21 Sep 2020, 15:47
- Forum: Hilfe
- Topic: [GELÖST] EDV Verantwortlicher Zugriff auf Tickets in der Customerübersicht
- Replies: 13
- Views: 3046
Re: EDV Verantwortlicher Zugriff auf Tickets in der Customerübersicht
es sieht so aus, als hättest Du ggf. Kunden Daten und Kundenauthentifizierung nicht sauber aufeinander abgestimmt in der Config.pm oder Du nutzt das falsche Frontend
- 21 Sep 2020, 15:28
- Forum: Hilfe
- Topic: [GELÖST] EDV Verantwortlicher Zugriff auf Tickets in der Customerübersicht
- Replies: 13
- Views: 3046
Re: EDV Verantwortlicher Zugriff auf Tickets in der Customerübersicht
Kunden werden nicht syncronsiert sondern direkt abgefragt (oder aus dem Cache geholt).
- 18 Sep 2020, 11:29
- Forum: Help
- Topic: CIS policy on OTRS
- Replies: 11
- Views: 2704
Re: CIS policy on OTRS
Hi,
I'm not offering such kind of consultancy for free.
I'm not offering such kind of consultancy for free.
- 16 Sep 2020, 21:48
- Forum: Help
- Topic: Integrating two OTRS via WebService
- Replies: 1
- Views: 642
Re: Integrating two OTRS via WebService
you would need an invoker module in the system to send data.
You can get a commercial module (and cosnsulting) for this or you need to develop your own module
You can get a commercial module (and cosnsulting) for this or you need to develop your own module
- 16 Sep 2020, 12:42
- Forum: Developers
- Topic: OTRS Installation ON Custom Port
- Replies: 5
- Views: 3187
Re: OTRS Installation ON Custom Port
can you please describe what issue should be solved by this kind of configuration?yp00475025 wrote: ↑16 Sep 2020, 09:05 Due to security purpose , we need to install OTRS on custom port other than Default port i.e HTTP on port 8081 instead of 80, HTTPS on 8445 instead of 443 & also for mysql using other port instead of 3306.
- 16 Sep 2020, 10:37
- Forum: Developers
- Topic: OTRS Installation ON Custom Port
- Replies: 5
- Views: 3187
Re: OTRS Installation ON Custom Port
Security by obscurity is not the way to go...
- 15 Sep 2020, 22:16
- Forum: Help
- Topic: From field <> real sender
- Replies: 7
- Views: 1365
Re: From field <> real sender
you should update to latest patchlevel and check again
- 10 Sep 2020, 09:18
- Forum: General
- Topic: Timeout of 600 seconds reached, killing child process!
- Replies: 5
- Views: 5386
Re: Timeout of 600 seconds reached, killing child process!
on a vanilla OTRS installation this setup already works (you have to move .procmailrc.dist to .procmailrc in the OTRS Home directory) Configuration of postfix and procmail on the server has to e done but is not OTRS related, also mails have to e forwarded to the OTRS Server from your Exchange instal...
- 10 Sep 2020, 08:22
- Forum: General
- Topic: Dynamic field visible
- Replies: 1
- Views: 837
Re: Dynamic field visible
is possible with (commercial) AddOns
- 26 Aug 2020, 17:21
- Forum: Help
- Topic: OTRS Blackbox 4.0.8 Migration to 5.0.0/6.0.0 Platfrom
- Replies: 3
- Views: 908
Re: OTRS Blackbox 4.0.8 Migration to 5.0.0/6.0.0 Platfrom
Please sie always the latest patchlevel for the migration as bugs in the scripts might be fixed
- 26 Aug 2020, 14:58
- Forum: Hilfe
- Topic: E-Mail Empfänger enthält zu viele Daten
- Replies: 4
- Views: 1225
Re: E-Mail Empfänger enthält zu viele Daten
Dein CustomerUserListFields ist fehlerhaft, siehe dazu auch das Kommentar in der Defaults.pm: # The last field must always be the email address so that a valid # email address like "John Doe" <john.doe@domain.com> can be constructed from the fields. CustomerUserListFields => [ 'first_name'...
- 24 Aug 2020, 19:56
- Forum: Help
- Topic: [SOLVED] What tables need to be adjusted to separate a child ticket into a ticket without a parent
- Replies: 2
- Views: 855
Re: What tables need to be adjusted to separate a child ticket into a ticket without a parent
never change data in the database manually!
You can delete links via the funtion "link" in the Miscellaneous menue
You can delete links via the funtion "link" in the Miscellaneous menue
- 24 Aug 2020, 14:44
- Forum: Allgemeines
- Topic: Vertragsverwaltung / Contract Management
- Replies: 3
- Views: 2135
Re: Vertragsverwaltung / Contract Management
die CMDB ist Bestandteil der ITSM Pakete (Configuration Management)
- 22 Aug 2020, 18:58
- Forum: General
- Topic: OTRS 7 / 8 vs Community Edition
- Replies: 16
- Views: 26545
Re: OTRS 7 / 8 vs Community Edition
First of all please do not crosspost to different language forums and don't hijack other topics. The xxx (OTRS GmbH changed it's legal form abbout 10 years ago) was and is code owner of OTRS. OTRS since the bbeginning was commercial open source so the majority of the code was written by employees or...
- 20 Aug 2020, 12:03
- Forum: Help
- Topic: CIS policy on OTRS
- Replies: 11
- Views: 2704
Re: CIS policy on OTRS
Hardening and requirements have to be checked. So you should first analyse what kind of hardening of the application is missing for operations of OTRSmohsinkhan009 wrote: ↑20 Aug 2020, 08:26 Hi Jojo,
Is there is any other alternative for hardening if level 2 is not supported.
- 19 Aug 2020, 17:41
- Forum: General
- Topic: Exchange Online / O365 : End of support for POP/IMAP
- Replies: 31
- Views: 21280
- 19 Aug 2020, 11:35
- Forum: Developers
- Topic: CIS Hardening Policy On OTRS
- Replies: 2
- Views: 2448
Re: CIS Hardening Policy On OTRS
yes it can affect OTRS .e.g usage of SELINUX
Re: Email
everything which support POP3 and/or IMAP
- 14 Aug 2020, 11:40
- Forum: Help
- Topic: CIS policy on OTRS
- Replies: 11
- Views: 2704
Re: CIS policy on OTRS
OTRS will not be useable out of the box with profile 2
- 13 Aug 2020, 16:19
- Forum: Hilfe
- Topic: Umfrage ohne Ticket versenden
- Replies: 1
- Views: 671
Re: Umfrage ohne Ticket versenden
Nein, ist aktuell so nicht vorgesehen
- 13 Aug 2020, 09:44
- Forum: Help
- Topic: CIS policy on OTRS
- Replies: 11
- Views: 2704
Re: CIS policy on OTRS
CIS hardening is about OS, Software Layer, monitoring, organisational processes etc.
So please elaborate what kind of hardening you would need for the OTRS software layer.
So please elaborate what kind of hardening you would need for the OTRS software layer.
- 12 Aug 2020, 13:15
- Forum: Help
- Topic: CIS policy on OTRS
- Replies: 11
- Views: 2704
Re: CIS policy on OTRS
implementing CIS policies are typically a set of measures in a company and within IT services which might include hardeining of servers. So please be more precice with your question
- 11 Aug 2020, 16:29
- Forum: General
- Topic: Notifications for Out of Office
- Replies: 9
- Views: 3377
Re: Notifications for Out of Office
I strongly advice a professional conceptional design and setup as well as trainings for the users but also the managers.
- 11 Aug 2020, 10:21
- Forum: General
- Topic: Notifications for Out of Office
- Replies: 9
- Views: 3377
Re: Notifications for Out of Office
Basically it is the idea and purpose of a ticket system that agents will answer tickets as team and so it is not of any importance if one specific agent is available at a certain time
- 05 Aug 2020, 21:19
- Forum: Help
- Topic: Field with autocomplete user information
- Replies: 4
- Views: 1359
Re: Field with autocomplete user information
as the ticket already have a customer field which works like this, can you please explain the usecase?
If you need a dynamic field which allows contacts from the customer database, thats possible with commercial add ons
If you need a dynamic field which allows contacts from the customer database, thats possible with commercial add ons
- 04 Aug 2020, 10:18
- Forum: Help
- Topic: 502 proxy error
- Replies: 1
- Views: 1074
Re: 502 proxy error
I doubt that you are still on OTRS 3.1.
Check the settings of your proxy as the timeout is configured there
Check the settings of your proxy as the timeout is configured there
- 30 Jul 2020, 21:42
- Forum: Help
- Topic: IMAP Auth Failed
- Replies: 4
- Views: 1936
Re: IMAP Auth Failed
please ensure that the ports for IMAP or IMAPS can be reached from the OTRS server.
Did you try nmap webmail.boauganda.com?
Did you try nmap webmail.boauganda.com?
- 30 Jul 2020, 21:33
- Forum: Help
- Topic: Perl Modules
- Replies: 3
- Views: 1688
Re: Perl Modules
please run the checkscript with the --all switch
- 28 Jul 2020, 17:42
- Forum: Developers
- Topic: Notification status types aren't translatet?
- Replies: 1
- Views: 2093
Re: Notification status types aren't translatet?
Thats correct these placeholders will not be translated
- 28 Jul 2020, 09:03
- Forum: General
- Topic: [Closed] high availability (HA) setup question
- Replies: 6
- Views: 2188
Re: high availability (HA) setup question
for an HA Setup typically some additional modules are needed
- 26 Jul 2020, 21:41
- Forum: Help
- Topic: How do I enable customer.pl?
- Replies: 3
- Views: 968
Re: How do I enable customer.pl?
check the OTRS log and apache log
- 23 Jul 2020, 12:04
- Forum: Help
- Topic: OTRS 6: Mail problems
- Replies: 3
- Views: 1531
Re: OTRS 6: Mail problems
check you sender mail address configured for the queue
- 14 Jul 2020, 16:20
- Forum: General
- Topic: [SOLVED] Otrs trouble when i receive a email
- Replies: 4
- Views: 2368
Re: [SOLVED] Otrs trouble when i receive a email
please don't hijack old threads but open a new one in the Help Forum with an approbiate description of the issue
- 13 Jul 2020, 12:26
- Forum: Help
- Topic: Polish language plugin
- Replies: 2
- Views: 1056
Re: Polish language plugin
yes, it is possible to activate it via DefaultUsedLanguages in Sysconfig. Please note that for OTRS 7 and OTRS 8 you should contact the OTRS group via Contact Form or support page.
- 13 Jul 2020, 09:16
- Forum: Allgemeines
- Topic: Im Prozess neuen Prozess
- Replies: 11
- Views: 3980
Re: Im Prozess neuen Prozess
wie sieht denn der entsprechende Part Deiner Prozess Konfiguration aus?
- 07 Jul 2020, 19:56
- Forum: Help
- Topic: Unable to add Customer - Ubuntu 20.04 LTS, fresh install
- Replies: 8
- Views: 3199
Re: Unable to add Customer - Ubuntu 20.04 LTS, fresh install
please run with --all|switch and check if
o Encode::Locale...................ok (v1.05)
o Locale::Codes....................ok (v3.52)
is installed
o Encode::Locale...................ok (v1.05)
o Locale::Codes....................ok (v3.52)
is installed
- 07 Jul 2020, 12:06
- Forum: Help
- Topic: OTRS 6: locking ticket without rw permission
- Replies: 4
- Views: 1408
Re: OTRS 6: locking ticket without rw permission
ACLs can not enable permissions, just restrict them. So use rw permission but disable the compose screen for the support role
- 07 Jul 2020, 11:37
- Forum: Help
- Topic: OTRS 5.0.22 UNABLE TO SEND EMAIL
- Replies: 5
- Views: 1576
Re: OTRS 5.0.22 UNABLE TO SEND EMAIL
please also check the log of the mail server
- 07 Jul 2020, 11:36
- Forum: Help
- Topic: OTRS 6: locking ticket without rw permission
- Replies: 4
- Views: 1408
Re: OTRS 6: locking ticket without rw permission
use ACLs to limit the available actions
- 07 Jul 2020, 11:02
- Forum: Help
- Topic: Unable to add Customer - Ubuntu 20.04 LTS, fresh install
- Replies: 8
- Views: 3199
Re: Unable to add Customer - Ubuntu 20.04 LTS, fresh install
did you run the otrs.CheckModules script? What is the output?
- 07 Jul 2020, 10:31
- Forum: Help
- Topic: OTRS 5.0.22 UNABLE TO SEND EMAIL
- Replies: 5
- Views: 1576
Re: OTRS 5.0.22 UNABLE TO SEND EMAIL
a) do not use old, outdated and unsecure software (latest patch of 5 is 5.0.42 ut 5 is out of security and bug fix support)
b) check the logs of the OTRS system and the mail server
b) check the logs of the OTRS system and the mail server
- 30 Jun 2020, 18:17
- Forum: General
- Topic: OTRSAdminTypeServices
- Replies: 2
- Views: 1156
Re: OTRSAdminTypeServices
Please contact support for these kind of questions...
- 26 Jun 2020, 22:26
- Forum: Help
- Topic: When did "Reports" become unavailable?
- Replies: 16
- Views: 4908
Re: When did "Reports" become unavailable?
yes, thats what statistics are for
- 26 Jun 2020, 21:37
- Forum: Help
- Topic: When did "Reports" become unavailable?
- Replies: 16
- Views: 4908
Re: When did "Reports" become unavailable?
Reports is a function which was developed for the Business Solution and never had been in the Community Edition. Only statistics was and is available.
- 26 Jun 2020, 16:59
- Forum: Help
- Topic: When did "Reports" become unavailable?
- Replies: 16
- Views: 4908
Re: When did "Reports" become unavailable?
did you read and understand what ZZZ and myself wrote?
- 25 Jun 2020, 22:12
- Forum: Help
- Topic: When did "Reports" become unavailable?
- Replies: 16
- Views: 4908
Re: When did "Reports" become unavailable?
Reports (as part of the Reports tab) is only available in the commercial version. Statistics, which is also part can be used in the CE based on your permissions
- 19 Jun 2020, 12:01
- Forum: Hilfe
- Topic: [gelöst] Customer Frontend keine Tickets
- Replies: 2
- Views: 1068
Re: [gelöst] Customer Frontend keine Tickets
oder mal prüfen ob CustomerGroupSupport wirklich benötigt wird. Es gibt nur wenige Usecases die es wirklich benötigen
- 19 Jun 2020, 00:30
- Forum: General
- Topic: Customer User not show ticket
- Replies: 1
- Views: 1005
Re: Customer User not show ticket
What OTRS version, what exactly is not working? Which permissions are assigned to the customer users?
- 13 Jun 2020, 10:22
- Forum: Help
- Topic: Microsoft 365 moving to OpenId/OAuth2
- Replies: 3
- Views: 2315
Re: Microsoft 365 moving to OpenId/OAuth2
there are several ways you could use right now:
- forwarding mails instead of fetching
- fetchmail
. switch to a provider which follows standards
Please also note that the implementation MS did so far does not work (e.g. compared to Gmail)
- forwarding mails instead of fetching
- fetchmail
. switch to a provider which follows standards
Please also note that the implementation MS did so far does not work (e.g. compared to Gmail)
- 12 Jun 2020, 19:02
- Forum: Help
- Topic: Corrupt attachment
- Replies: 3
- Views: 1220
Re: Corrupt attachment
please update to the latest avaialble patchlevel first