Znuny and ((OTRS)) Community Edition

ferrosti

What happens when you open the selected ticket from within OTRSs webapplication?

ferrosti

Your errorlog says: 'bad filter'.

Adjust

$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';

to your needs or disable it.

ferrosti

WTF?
You are telling me you´ve got at least 7.4 billion articles in your DB whereas TicketID is as low as 32?
What kind of DB are you running and how is your autoincrement on table 'article' configured (start value, increment by )?

ferrosti

What does your logfile say?

ferrosti

Usually one would create one Group for each Queue. This way one can handle every single permission to every single Queue. Mappings from Agents to Groups should not be done. You then set Role permissions on Groups to define what your Agent should be able to do. In this case delete your Agent to Group...

ferrosti

Du kannst Dir ein Script erstellen und dies automatisieren, indem Du /opt/otrs/bin/otrs.AddQueue.pl benutzt.
Dennoch musst Du jede einzeln konfigurieren.

ferrosti

!I did not try this! Have a look at Frontend::Admin::ModuleRegistration Make sure you have selected 'Ticket' in the drop down box to see Ticket based options. In the 'ro' permissions you should add a group that needs to match to be able to access this one. Then also make sure that you also enable th...

ferrosti

This is not about Queue settings, it´s a cron setting.
Have a look at your cron file, when and how often your unlocking job runs.

ferrosti

By default the job for unlocking old tickets runs every hour at .35 minutes. Maybe this is the issue here?

ferrosti

Create an own theme and change the .dtl file to your needs.

ferrosti

@MichaelR This is absolutely wrong. There exist plenty of managed services with root permissions via ssh. So whats´s the problem? @abuehrlen You need at the very least ssh access to run some of the scripts in /opt/otrs/bin. Do you have permissions to do so? In case you have a fully configurable cron...

ferrosti

At 5) you run the same SQL twice and you are missing the DBUpdate-to-3.0.pl script. See your UPGRADING file in OTRS root, point 9). Run this script as OTRS user!

ferrosti

Hi, crythias, this is true, I have got all of them in DB. All these Jobs are supposed to run every 10 minutes. It is not too bad if theres one or two OoO replies not closed within this period. If I´ve got a job that is supposed to run once a day and is not executed I might be screwed. Do you see any...

ferrosti

I am running into some problems with the Generic Agent on one of my systems. I have got several GAs which close Out of Office replies automatically every ten minutes. Every once in a while my log shows [Thu Jul 7 14:20:03 2011][Notice][Kernel::System::PID::PIDCreate] Can't create PID GenericAgent, b...

ferrosti

Die 3.0.9 ist draußen, die solltest Du noch mitnehmen, solange Du noch warm bist

ferrosti

It would probably be a little more complicated, but I do not see a reason why it should not work. You need: - cron - mysql with unlimited space (1&1 offers them in steps of 1GB, which is not enough) - apache with mod_perl or at least perl through CGI - ssh root access - ability to edit apache co...

ferrosti

I am not sure whether these changes were in between 2.3 to 2.4 or from 2.4 to 3.0, but some fields in the mapping as well as user table has been renamed. Have a look at your db structure and make sure it matches the one from your config.

ferrosti

I tried it on one of my testing environments and it worked fine when opening tickets by piping mailfiles to otrs.PostMaster.pl (as root). For some reason I had lots of trouble doing this automatically or as OTRS user. Background is that I got OTRS and mySQL running in a VM, whilst the mySQL data pat...

ferrosti

I am trying to gain some pros/cons for file storage in FS or in DB. The problem is that my DB already is at nearly 70GB with attachments stored in it. I have had two myISAM crashes in the past year due the matter, that the connection to my NFS filer broke away. A myisamchk took me almost 2h the last...

ferrosti

Sowohl, als auch

ferrosti

/opt/otrs/Kernel/System/Postmaster.pm

Schau Dir mal die Beschreibung zu den return Werten vom 'run()' an. Das sollte es sein.

ferrosti

Code: Select all

Ticket::Frontend::CustomerTicketOverviewCustomEmptyText

ferrosti

3.0.9 has been released yesterday, go for that one.
This UPGRADING file has been written for upgrading Linux installations, but one can easily apply it on windows machines. Just make sure that your commands match.

ferrosti

Make sure you have auto replies enabled and set your loop value to infinite

ferrosti

Since this is rather a self advise, I´d just not care

ferrosti

Just take these steps and do it under windows.

At the very least what you have forgotten is to set permissions, RebuildConfig and DeleteCache. Did you run the migration scripts before starting Apache/IIS?

ferrosti

Wenn Du den AuthSync Part mit einbindest, dann musst Du auch die User nicht erst in der internen DB anlegen!

ferrosti

You are right, CKEditor is used for richtext editing. I have already had a look at their bug reports, but there was nothing open or ever been discussed.
I cannot confirm missing chars in other input fields. We have never experienced this.

ferrosti

Does just nothing happen at all on click or is it your

Code: Select all

Ticket::Frontend::AgentTicketNote###Note

that is misconfigured?

ferrosti

I have got the same issue here. This is rather something you´d want to research at the CKeditor side, since this is the typical backend at the ticket window. For some reason this happens on some computers more often than on others and on a few it never did. Since we use MS SCCM for deploying patches...

ferrosti

Try rebuilding your config and restarting apache.

ferrosti

There is no Android based application out there ATM. Plenty of users ask for an app and we hope for some HTML5 'application' to be developed soon, since an iPhone app is available already.
This is discussed in the forums, as well as in ideascale.

ferrosti

Please read the UPGRADING file in your OTRS 3.0.8 homedir carefully!

ferrosti

Can you please go into detail about this?
Offset between which variables? TicketNumber, TicketID, etc.?
Where do you get these values from?

ferrosti

Ich würde gerne mal zu einer sachlichen Analyse übergehen, wo bis auf die Klickwege runtergebrochen wird, wo sich diese Zeitverluste her ergeben. Wenn ich versuche die 3.0 genauso wie die 2.3 (mit 2.4 habe ich keine Erfahrung) zu bedienen, dann dauert es länger, das stimmt. Gerade mit dem Dashboard ...

ferrosti

Going from 3.0.6 to 3.0.8 is no Upgrade (functionality), but an Update (patches).
Difference is, that DB as well as config is fully compatible.

You´d only have to take care of your own modifications to files in the framework itself.

ferrosti

This would require some own programming.
The difficult part is to not assign tickets to users that do not actively work on them. One could do this using the 'my queues' feature, but still this would need some programming.

ferrosti

You will have to upgrade all the way from 1.x to 3.0.
Search the forum, there are plenty of threads about this topic.

ferrosti

Have a look at
Frontend::Module###AgentTicketEmail

ferrosti

Instead of a fake mailaddress I´d rather take 'userprincipalname'.

ferrosti

What does your logfile say?

ferrosti

Lining all systems to one database does not make any sense, since a network problem would result in data loss or malfunction of its respective local OTRS system. Additionally each OTRS got its own system id and therefor creates its own TicketNumbers, as well as TicketIDs. While TicketNumbers are uni...

ferrosti

Google mal nach der krb5.keytab file.

ferrosti

Is the OS running in a VM environment?
Which kind of DB are you running? Version, backend storage system?
Where do the DB data files reside? NFS, local FS, etc.?
What does the DB itself show when selecting the FAQ entry itself directly?

ferrosti

In case it is the same syntax as described in the manual, you should look for howtos on crontab.

ferrosti

Siehe
http://forums.otrs.org/viewforum.php?f=64

ferrosti

Kannst Du die Vorschläge nicht im Developers Board ansprechen? Über sphinx habe ich kurz vor der 3.0 auch nachgedacht, die Idee aber wieder verworfen, weil der RealTimeIndex noch im Beta Status war. Inzwischen scheint der aber stabil zu sein, wenn ich das eben richtig gelesen habe. Die Probleme mit ...

ferrosti

See this post:
http://forums.otrs.org/viewtopic.php?f=53&t=10017

ferrosti

Sorry, the information I gave you was about Linux cron. I am not exactly sure how it works on Windows.

ferrosti

This is all due to your empty cron file.
http://doc.otrs.org/3.0/en/html/manual- ... l#cronjobs

In your case you´ll need to use cron4win.

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