Znuny and ((OTRS)) Community Edition

Hi,

You can rename "FAQ" button by changing OTRS custom translation file.

Thanks,

mshi

Hi yuri0001, You can store custome's CI Key in LDAP, for example of Computer or LAPTOP MAC address, then import them to OTRS via LDAP integration. Now you can see customer's CI from TicketViewZoon in Custom Info area. Also OTRS allow to make this CI key be a clickable URL link for you exploring the ...

Hi,

Every agent can move widgets on dashboard by themselves.

Why you need to set widgets default position for each agent?

Micshi

Hi,

You can not change the default owner for tickets in SysConfig GUI, but you can take control on whether receiving notification through the relevant configurations in "Email Settings" and "My Queues" under agent persional pereferences.

Mshi

Hi,

Pleas check the table of user in OTRS database, the user id which equals 1 should be the default owner for all tickets.

Mshi

Hi, By default, Perl will not support Simplified Chinese and Traditional Chinese "Encode" even if Encode::HanExtra was installed. Since the following line items are still commented out by default in Perl's configuration file of "Config.pm", which file maybe located in the directo...