Znuny and ((OTRS)) Community Edition

reneeb wrote:Did you restart the apache?

yes, i did that

Hello All, I am trying to install OTRS3.3.6 from the tar.gz on a Ubuntu server 16.04 and i am having trouble with apache. My problem is : when i am navigating to http://localhost/otrs/ or http://localhost/otrs/installer.pl the response is: The requested URL /otrs/installer.pl was not found on this s...

fcasal wrote:if you are trying to access from another machine, different of the ubuntu server, you have to set the ip of the server instead of localhost.

No, i tried to access from the same machine(server) i installed Ubuntu Desktop on Server Ubuntu until i could test it

You should use the manual, but you can look at this topic https://amatijasec.wordpress.com/2017/03/09/otrs-help-desk-5-0-16-how-to-install-on-debian-8-7-1-part-1/ you can find a way of installing otrs 5 in debian, or here https://itiramos.wordpress.com/2014/04/02/instalacion-de-otrs-3-3-5-en-ubuntu...

skilled wrote:

zzz wrote:Hello,

why don't you clone your existing VM and cut off the connection until all mail/cron settings are removed?

Best regards
Emin

Hello Emin,
i did not set any settings for Emails.
I made new VM with ubuntu 16.4

I don´t think so becuase it retuns compilation errors. I am going to tell you how I would do: 1. Install Ubuntu 16.04 (in another machine, for example) 2. Migrate from otrs windows 3.3.6 to this ubuntu to otrs 3.3.6 3. Update until OTRS last version 4. Migrate to the first 18.4 machine I have one q...

zzz wrote:Hello,

why don't you clone your existing VM and cut off the connection until all mail/cron settings are removed?

Best regards
Emin

Hello Emin,
i did not set any settings for Emails.

I don´t think so becuase it retuns compilation errors. I am going to tell you how I would do: 1. Install Ubuntu 16.04 (in another machine, for example) 2. Migrate from otrs windows 3.3.6 to this ubuntu to otrs 3.3.6 3. Update until OTRS last version 4. Migrate to the first 18.4 machine okay, thanks...

The problem is to install an old version of otrs into a very new os. Installa ubuntu 16.4 instead and try again. Actually i will install later OTRS 6 but for now i must install otrs 3.3.6 first because we should doing the update step by step . (we have already otrs3.3.6) Is there any another soluti...

Hello All, i am trying to install otrs 3.3.6 on ubuntu 18.4, but i had problem in the following step in the guide: Step 5: Check if all needed modules are installed shell> perl -cw /opt/otrs/bin/cgi-bin/index.pl /opt/otrs/bin/cgi-bin/index.pl syntax OK shell> perl -cw /opt/otrs/bin/cgi-bin/customer....

Skilled, like any other thin in life, first you should learn about linux. You have multiple options, in my case i made a course of LPIC and prepared the certification, and I was practicing a lot. In internet threre is a tutorials with otrs, and setting up servers with linux, but as jojo said, you w...

As the name already states, desktop is for desktop usage not for sserver applications like OTRS. A lot of packages are not installed on a Desktop variant which are needed by OTRS. Also if you have no clue on running linux servers and applications you should go with a fully managed system and not se...

fcasal wrote:When i said is best Ubuntu Server, I was only comparison with ubuntu desktop, like he was asking, not with another distributions.

if i asked you. if i am gonna to use Desktop because maybe it is easier more than server. Do you think that?because i have no experinece.Or there are no difference?!

wurzel wrote:Hi,

from the vendor xxx you can get managed system

Other 3rd party companies also sell saas or otrs services as well.

Just check your internet search machine, you will find many results.

Flo

thanks for ur reply

fcasal wrote:I always use Ubuntu Server because it is usually more stable. And the best option is Ubuntu Server LTS.

If you don´t have any experience on linux, it can be hard to set up well an installation with the otrs.

thanks, i will try

Hi, if you have no experience with Linux you should not use it at all, but choose a supplier who does! there are nice business models from vendor and 3rd party suppliers. Could you please tell me what you mean exactly or like which business models or 3rd Party suppliers?could you give me examples T...

ok. i understood that i must migrate to Linux (maybe ubuntu). I have two questions. First regarding to PERL Modules (PerlEX) . this is a business Module on windows. If i am using OTRS On linux, should i also install(buy) PerlEx until work OTRS with better speed or we don not need it, because it is v...

jojo wrote:Windows is a non supported OS!

but there is no solution for my problems? i mean the system is working now
Thanks an advance

Hello All, i tried to migrate otrs 3.3.6 to another machine, but after that i had two problems. First: i was trying to create Telephone ticket, but they will locked it. if i choosed the status(closed unsuccessfully, successfully closed and closed with workaround they will not to be locked. Second: C...