Znuny and ((OTRS)) Community Edition

cris12345

Hello,
Any of you know if is possible to add some check Orthography/grammatical in the email reply that is the AgentTicketCompose?
And copy format function?

format.PNG

cris12345

Sure, I attached two images. One is how the email body looks and the other is how the table structure is without borders.
Basically is a title, then appears the table (2 columns) and the rows count can change and later other title.

Thanks

cris12345

Yes I used it.
But is not what I need because I can find data from body searching and specific word.
Or maybe has a functionality that I don't know
Because sometimes the field can be null or is a name so I have to read it because I don't know the options it can contains.

cris12345

Hello, Is there a way to create a ticket based on a table in the email body? where the body table ihas only two columns: "Columns Name List"| "Values" For example: Type | type1 RequestorName | Cristina Location | CR ...etc So I want that OTRS ticket type automatically be complete...

cris12345

Thanks! that works. I thought everyone has access to all the action inside the ticket.

Thanks for your help!

cris12345

Hello, I don't know if this is KIX4OTRS or OTRS but when I installed KIX4OTRS it divides the ticket in some tabs like articles, core data, attachments, object link, etc. I realized there are 2 ways to download an attachment, 1- in the attachment tab and 2- in the article tab near to the print and re...

cris12345

Hello Is a restricted amount of tickets that we can received in the free version? or an maximum users connected at the same time? Because I'm testing the free version and I realized some emails are not getting into the queue and also are not in the closed section. And we are 3 people only. So I dont...

cris12345

Hello,

I saw queue view use a "age" field but I'm wondering if is possible to show the creation time field as a column in the queue view.
A column like ticket number, title, etc.
Because searching by name in the settings buttons creation time is not available.

Thanks

cris12345

yes, you're right! THANK YOU SO MUCH!!

cris12345

cris12345

Hi, I was trying to add ACL code in the Config.pm. 1- First I copied the Config.pm file to my personal folder 2- Added the ACL code 3-Moved the file to Kernel folder 4- And then I received this error in browser: "Internal Server Error The server encountered an internal error or misconfiguration...

cris12345

Thanks for your answer!

If I used the syntax :

Possible => {
Ticket => {
DynamicField_<name> => ['some value'],

In which file (path) should I include it?

cris12345

Hi, Thanks! I used Possible but in the next action I have to specified the values for a dynamic field dropwdown and that is what I don't know how to do it. What I did: After select Possible dynamic field is not an option also inside ticket, so I selected ticket and wrote dynamicfield_name and then i...

cris12345

Hello, Quick question, the SLA is saving the minutes amount according to each calendar, but in somehow it saved the final hour in a regular time format? I mean, If a ticket is created at 3pm and only have 2hours of SLA I have to write 120 in solution time section on the SLA. But in the database tabl...

cris12345

Hello, first time using ACL and I don't understand it very well. I'm trying to filter a dropdown values after the selection in another dropdown before. Both dropdowns are dynamic fields. What I'm doing is: First in the Match settings section selecting Properties >> DynamicField >> DynamicField_Name ...

cris12345

great! thanks!

cris12345

Hello, Can I avoid re-open ticket when they are already closed? I know if the client answer the email that already has a ticket number in the subject it will add the answer to the ticket. But I need to avoid that, even if the client doesn't remove the ticket number in the subject, I need that a new ...

cris12345

Hi,

Is necessary change the SendmailModule::CMD in the Core::Sendmail page if I changed the SendmailModule to SMPT instead of Sendmail?

If yes, what is the correct value in SendmailModule::CMD?

Thanks

cris12345

Hello,

How the send emails feature works?

It is only working in a Intranet using company emails but when I tried to send an email to gmail for example it fails: "reason: 550 Host unknown."
However our outlook allows us to send external emails.

Thanks

cris12345

haha thanks!! I will try with AgentTicketPhone.pm

cris12345

Hi, For MX Checker do you mean a field called CheckMXRecord? I attached a photo of it. I changed it to No. I'm not able to unchecked it but I set in no, however it doesn't worked. Is still mandatory. I have installed KIXCore and KIX4OTRS, I don't know if that is the reason why is disable to unchecke...

cris12345

Even changing any file?

cris12345

Hi,

I didn't find an option in the sysconfig to set the type default in New Phone ticket

Does anyone know how can I set a default type in the New Phone ticket page?

Thanks for your help!

cris12345

Hello,

Is there a way that "customer user" field will not be mandatory? Creating phone tickets

or that "customer user" field accept simple text in "new phone ticket" page?

Because right now is only accepting emails.

Thanks for your help!

cris12345

Thanks!!

cris12345

Hello

Is a way to remove the mandatory attribute from "customer user" field in the new phone ticket?

cris12345

Hello,

Is it possible to add agent in the Y-axis or X-axis?

Thanks

cris12345

or if there is a way that "customer user" field will not be mandatory?

cris12345

Hi,

Is there a way that "customer user" field accept simple text in "new phone ticket" page?
Because right now is only accepting emails.

Thanks

cris12345

That's right, thanks!

cris12345

sorry to the late response, yes that´s what I did, changed it in the en.pm file
Thanks!

cris12345

I don't have one, that´s why I asked in this forums...

cris12345

I dont know if I have installed postfix because this file doesnt exist:
sudo vi /etc/postfix/main.cf

cris12345

I already installed sendmail
I don't received the error.... but also I don't received the emails haha

Is necessary change something in the core:sendemail?

cris12345

Hello,

When I try to answer an email or reset a password in the client side, this error appears: No such binary: /usr/sbin/sendmail!

This looks empty in the server side
>ls -l /usr/sbin/sendmail*

and there is any folder like this:
/etc/postfix/

we reset server, what could be changed?

cris12345

Is it a way to re-open a ticket?
I mean if a ticket is already closed but the client send an email OTRS doesn't alert me right now, so I want to be notify.

cris12345

Hello,
How can I change the de wording of State to Status?
is it is in the database?

Thanks

cris12345

No, I mean how can I detect a word when a ticket is created or get an email.
Like outlook rules
For example check if the subject has the word: "urgent"

cris12345

Hello, I'm receiving this error: OTRS Daemon is not running. I followed the steps but the error still appearing and I can not receive emails. What else can I check? I already verified '/opt/otrs/var/cron/otrs_daemon' exists The status says Daemon running sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl sta...

cris12345

Hello,

Is it possible to filter dropdown values after the selection in another dropdown before?
In the customer new ticket page.

thanks for your help!

cris12345

Hello,

It is possible to search specific words in the text or subject?
And do some action later.

Thanks

cris12345

Hello developers,

Do you know at what table the dynamic drop down options are saved?

Thanks

cris12345

great! Thanks for your help!

cris12345

where I can change that? by the interface?

cris12345

Hello, Is it possible to add a dynamic field between to and service fields in the new ticket windows? In Customer side I'm trying changing this file: /opt/otrs/Kernel/Output/HTML/Templates/Standard/CustomerTicketMessage.tt adding this code as the file specified: but nothing changed Processes is the ...

cris12345

Hi all,

Where is the unlock and lock define? In order to change them to uppercase. Just the first letter like this: "Unlock"
Well, Is it safe? or it can impact something else in the logic?

Thanks

cris12345

Hi,
Do you know where you can define a default value for type in the new ticket view in the customer side?
Same as when you create a dropdown dynamic field and there's a default value

Thanks

cris12345

Hello all,

Do you know if it is possible to add filter option to the header of the overview customer table?
Like the queue view table

I'm using
otrs 5.0.14-02
kixCore 5.0.9
Kix4OTRS 8.0.10

Thanks!

cris12345

The reason is because the tickets will be created by a customer and comes form another system, so the idea is save the other system tickets in a excel file and do an upload...
How I can use the PERL API?

cris12345

Hi, I need to upload some information as ticket. What is needed to be considered in order to create a ticket by insert statement? For example, the way ticket_history table is populate or the way I can save the close time if ticket_history is not been populating after the insert ticket creation. Thanks

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