Search found 106 matches

by micshi
05 Feb 2012, 03:43
Forum: General
Topic: Is it possible to remane the 'FAQ' button ?
Replies: 3
Views: 332

Re: Is it possible to remane the 'FAQ' button ?

Hi,

You can rename "FAQ" button by changing OTRS custom translation file.

Thanks,

mshi
by micshi
05 Feb 2012, 03:40
Forum: General
Topic: List of client CI's in TicketViewZoom
Replies: 5
Views: 834

Re: List of client CI's in TicketViewZoom

Hi yuri0001, You can store custome's CI Key in LDAP, for example of Computer or LAPTOP MAC address, then import them to OTRS via LDAP integration. Now you can see customer's CI from TicketViewZoon in Custom Info area. Also OTRS allow to make this CI key be a clickable URL link for you exploring the ...
by micshi
18 Jan 2012, 10:55
Forum: General
Topic: Default position or sequence of dashboard widgets
Replies: 2
Views: 377

Re: Default position or sequence of dashboard widgets

Hi,

Every agent can move widgets on dashboard by themselves.

Why you need to set widgets default position for each agent?

Micshi
by micshi
18 Jan 2012, 10:16
Forum: Help
Topic: Note Notification
Replies: 1
Views: 189

Re: Note Notification

Hi,

You can not change the default owner for tickets in SysConfig GUI, but you can take control on whether receiving notification through the relevant configurations in "Email Settings" and "My Queues" under agent persional pereferences.

Mshi
by micshi
18 Jan 2012, 10:04
Forum: Help
Topic: Default Owner
Replies: 9
Views: 913

Re: Default Owner

Hi,

Pleas check the table of user in OTRS database, the user id which equals 1 should be the default owner for all tickets.

Mshi
by micshi
15 Aug 2011, 14:38
Forum: Help
Topic: Email Character Conversion Problem
Replies: 9
Views: 3579

Re: Email Character Conversion Problem

Hi, By default, Perl will not support Simplified Chinese and Traditional Chinese "Encode" even if Encode::HanExtra was installed. Since the following line items are still commented out by default in Perl's configuration file of "Config.pm", which file maybe located in the directory of "/usr/lib/perl...