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by Andre Bauer
26 Oct 2011, 15:55
Forum: OTRS Developers
Topic: Position von Freitextfeld in Agentenmaske ändern
Replies: 4
Views: 1066

Re: Position von Freitextfeld in Agentenmaske ändern

Thanks for your solution but please use english langugage in this forum.

Because its solved i close this topic...
by Andre Bauer
26 Oct 2011, 11:04
Forum: Allgemeines
Topic: Verbesserungen an OTRS für Poweruser
Replies: 20
Views: 5645

Re: Verbesserungen an OTRS für Poweruser

Wer es sich mal anschauen will: http://demo-otrs.cape-it.de/

P.S.: Super wie das mit den Textbausteinen beim Antworten gelöst ist! Wäre schön, wenn das auch inm AgentTicketZoom so wäre...

Da kann sich OTRS mal ne scheibe abschneiden...
by Andre Bauer
20 Oct 2011, 19:05
Forum: OTRS Marketplace
Topic: Require an OTRS consultant
Replies: 3
Views: 16586

Re: Require an OTRS consultant

you could ask capte it, in chemnitz, germany.

they also have a polish employee ;-)

http://www.cape-it.de/contact.html
by Andre Bauer
20 Oct 2011, 18:33
Forum: Allgemeines
Topic: 18.11.2011 - 2. OTRS Stammtisch Sachsen
Replies: 5
Views: 1761

Re: 18.11.2011 - 2. OTRS Stammtisch Sachsen

So, die Location ist geklärt und ins Startpost editiert!

Sollte es Wünsche zum Programm geben, bitte hier melden.

Gerne nehmen wir natürlich auch Vorträge an ;-)

Wir schauen dann, ob wir es aufnehmen können....
by Andre Bauer
19 Oct 2011, 18:48
Forum: OTRS & Forum News
Topic: OTRS 3.0.11 released
Replies: 0
Views: 5954

OTRS 3.0.11 released

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.11 Status: stable Code Name: Cancún Beach, México We are proud to announce that the latest patch level release of OTRS 3.0 (codename: Cancún Beach, México) has been released. Important for Upgrading ========...
by Andre Bauer
19 Oct 2011, 18:47
Forum: OTRS & Forum News
Topic: OTRS 2.4.12 released
Replies: 0
Views: 4375

OTRS 2.4.12 released

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 2.4.12 Status: stable Code Name: Aitutaki Beach We are proud to announce that the latest patch level release of OTRS 2.4 (codename: Aitutaki - One Foot Island, Cook Island) has been released. Important for Upgra...
by Andre Bauer
19 Oct 2011, 16:19
Forum: Allgemeines
Topic: 28.10.11 - 29.10.11 - OTRS Community @ Kieler Linuxtage
Replies: 0
Views: 509

28.10.11 - 29.10.11 - OTRS Community @ Kieler Linuxtage

Meet Alex (Member of the #OTRS Community Board / http://www.otterhub.org/en/alexander-halle/ ) @ Kieler Linuxtage - 28.10.-29.10.
by Andre Bauer
19 Oct 2011, 13:32
Forum: OTRS Developers
Topic: How to create user from external php script
Replies: 2
Views: 624

Re: How to create user from external php script

Customers can be added via MySQL Insert...
by Andre Bauer
21 Sep 2011, 19:23
Forum: Allgemeines
Topic: 18.11.2011 - 2. OTRS Stammtisch Sachsen
Replies: 5
Views: 1761

18.11.2011 - 2. OTRS Stammtisch Sachsen

Hallo zusammen, der nächste OTRS-Stammtisch Sachsen wird am 18.11.2011, um 17:00 Uhr, in Dresden stattfinden. Die Inconso AG stellt, zur Unterstützung der Community, kostenlos den entsprechend ausgestatteten Raum zur Verfügung. Viele Dank dafür, von der gesammten Community, schon mal von dieser Stel...
by Andre Bauer
21 Aug 2011, 10:46
Forum: General
Topic: Does OTRS support Load Balancing?
Replies: 13
Views: 3546

Re: Does OTRS support Load Balancing?

You could try to replicate the OTRS filesystem via DRBD. http://www.drbd.org/users-guide/s-dual- ... -mode.html
by Andre Bauer
15 Aug 2011, 14:30
Forum: Howto's
Topic: CTI - Telefontickets mit vorbelegter Email und CustomerID
Replies: 4
Views: 21197

Re: CTI - Telefontickets mit vorbelegter Email und CustomerI

Nein, zumindest der Teil mit dem Link müsste angepasst werden, da sich da in 3.0auf jeden Fall was geändert hat.

Ansonsten kann ichs nicht sagen, da ich noch 2.4.10 verwende.
by Andre Bauer
11 Aug 2011, 10:28
Forum: Allgemeines
Topic: 12.11.2011 - 13.11.2011 - OpenRheinRuhr
Replies: 0
Views: 510

12.11.2011 - 13.11.2011 - OpenRheinRuhr

Wir werden von 12.11. - 13.11. auf der OpenRheinRuhr mit einem Stand vertreten sein.

http://openrheinruhr.org/
by Andre Bauer
08 Aug 2011, 13:43
Forum: OTRS & Forum News
Topic: OTRS Community got a mascot :-)
Replies: 1
Views: 5452

OTRS Community got a mascot :-)

OTRS Community has a mascot now! :-)

The OT(te)RS ;-)

Image
by Andre Bauer
04 Aug 2011, 13:40
Forum: Allgemeines
Topic: Einladung zum 1. OTRS-Stammtisch Sachsen am 22.07.2011
Replies: 10
Views: 3076

Re: Einladung zum 1. OTRS-Stammtisch Sachsen am 22.07.2011

Hallo zusammen, beim OTRS-Stammtisch kam das Thema auf, wie aufwendig das Ermitteln der geänderten Dateien von einer zu einer anderen OTRS-Version ist. Anscheinend hat sich dazu auch schon mal jemand bei OTRS Gedanken gemacht. Im öffentlichen CVS gibt es unter http://source.otrs.org/viewvc.cgi/modu...
by Andre Bauer
22 Jul 2011, 23:31
Forum: Allgemeines
Topic: Einladung zum 1. OTRS-Stammtisch Sachsen am 22.07.2011
Replies: 10
Views: 3076

Re: Einladung zum 1. OTRS-Stammtisch Sachsen am 22.07.2011

Danke an alle Teilnehmer und Helfer für diese großartige Community Event :-)
by Andre Bauer
22 Jul 2011, 11:38
Forum: Allgemeines
Topic: Einladung zum 1. OTRS-Stammtisch Sachsen am 22.07.2011
Replies: 10
Views: 3076

Re: Einladung zum 1. OTRS-Stammtisch Sachsen am 22.07.2011

Auf der Xing Gästeliste ist nur noch ein Paltz frei! :-)
by Andre Bauer
19 Jul 2011, 23:23
Forum: OTRS Developers
Topic: How to Add a custom button to grab data from database
Replies: 7
Views: 2522

Re: How to Add a custom button to grab data from database

Would be nice you could share you solution ;-)
by Andre Bauer
19 Jul 2011, 16:21
Forum: Patches / Modules
Topic: New Module: MultipleSMTP
Replies: 5
Views: 16631

Re: New Module: MultipleSMTP

Great! Thanks a lot!

Waiting for long time for this feature :-)

I wiill post the module to my bugreport: http://bugs.otrs.org/show_bug.cgi?id=2178
by Andre Bauer
12 Jul 2011, 19:32
Forum: Allgemeines
Topic: Einladung zum 1. OTRS-Stammtisch Sachsen am 22.07.2011
Replies: 10
Views: 3076

Re: Einladung zum 1. OTRS-Stammtisch Sachsen am 22.07.2011

Wir haben dem Startpost die aktuelle Agenda hinzugefügt :-)
by Andre Bauer
07 Jul 2011, 13:12
Forum: OTRS & Forum News
Topic: OTRS 3.0.9 released
Replies: 0
Views: 3484

OTRS 3.0.9 released

Release: OTRS Help Desk 3.0.9 Status: stable We aree proud to announce that the latest patch level release of OTRS 3.0 (codename: Cancún Beach, México) has been released. Important for Upgrading ======================= * From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade...
by Andre Bauer
08 Jun 2011, 15:32
Forum: Howtos
Topic: OTRS / Joomla Gateway
Replies: 0
Views: 1766

OTRS / Joomla Gateway

Let customers access their OTRS tickets through your Joomla!® website We like Joomla. Its a great content management system (CMS) for building and maintaining websites. We like OTRS. It's a really powerful tool for managing tickets sent in by customers. What we've done with our OTRS gateway compone...
by Andre Bauer
24 May 2011, 16:45
Forum: OTRS & Forum News
Topic: OTRS 3.0.8 released
Replies: 0
Views: 2793

OTRS 3.0.8 released

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.8 Status: stable We are proud to announce that the latest patch level release of OTRS 3.0 (codename: Cancún Beach, México) has been released. IMPORTANT FOR UPGRADING ======================= * From OTRS 3.0.x...
by Andre Bauer
24 May 2011, 14:55
Forum: Allgemeines
Topic: Einladung zum 1. OTRS-Stammtisch Sachsen am 22.07.2011
Replies: 10
Views: 3076

Einladung zum 1. OTRS-Stammtisch Sachsen am 22.07.2011

Hallo OTRS-Community :-) OTRS als Ticketsystem im internen und externen Support erfreut sich wachsender Beliebtheit. Die günstigen Anschaffungskosten, die große Flexibilität und die Erweiterbarkeit sind dabei wichtige Argumente, nicht nur bei Start-Up-Unternehmen. Ziel des OTRS-Stammtisches Sachsen ...
by Andre Bauer
29 Apr 2011, 16:42
Forum: Allgemeines
Topic: 11.05.2011 - OTRS.org @ LinuxTag (Berlin)
Replies: 3
Views: 1057

Re: 11.05.11 - OTRS.org @ LinuxTag (Berlin) - call for help

Wir suchen immer noch ;-)

Wäre wirklich cool, wenn sich noch ein paar Leute beteiligen würden 8)
by Andre Bauer
17 Apr 2011, 01:03
Forum: OTRS & Forum News
Topic: OTRS 3.0.7 released
Replies: 0
Views: 2029

OTRS 3.0.7 released

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.7 Status: stable IMPORTANT FOR UPGRADING ======================= * From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after the upgrade so that the configuration is refreshed. Otherwise the syste...
by Andre Bauer
15 Apr 2011, 21:50
Forum: OTRS & Forum News
Topic: OTRS Community Board (OCB)
Replies: 1
Views: 5133

OTRS Community Board (OCB)

The OTRS Community Board (OCB) is a committee of community members founded in 2011. Its goal is the evolution of the community to an active, independent and self-governing community. The OCB will be regularly elected by the OTRS community members and has the following responsibilities : - internal o...
by Andre Bauer
14 Apr 2011, 19:07
Forum: Allgemeines
Topic: 15.04.11 - 2. Berliner OTRS Stammtisch
Replies: 7
Views: 1877

Re: 15.04.11 - 2. Berliner OTRS Stammtisch

alos ich kann nun definitv nicht...
by Andre Bauer
06 Apr 2011, 10:47
Forum: Hilfe
Topic: Kunden Seite
Replies: 4
Views: 618

Re: Kunden Seite

Der MySQL Booster sollte dir da helfen:

http://forums.otrs.org/viewtopic.php?f=21&t=8062
by Andre Bauer
05 Apr 2011, 17:17
Forum: OTRS Developers
Topic: Send a different email when agent aswer
Replies: 3
Views: 1024

Re: Send a different email when agent aswer

Without E-Mail you dont need OTRS.

Imho you should using mail AND your website.

We currently create our Tickets in Drupal and send them via SOAP to OTRS.

Next step for us is that customers also can view and answer their Tickets in Drupal...
by Andre Bauer
31 Mar 2011, 14:04
Forum: OTRS Developers
Topic: [SOLVED] How to get articles body trought php ?
Replies: 5
Views: 1438

Re: How to get articles body trought php ?

Would be nice you would post your solution to help others ;-)
by Andre Bauer
07 Mar 2011, 10:34
Forum: OTRS & Forum News
Topic: OTRS 3.0.6 released
Replies: 1
Views: 2383

OTRS 3.0.6 released

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.6 Status: stable IMPORTANT FOR UPGRADING ======================= * From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after the upgrade so that the configuration is refreshed. Otherwise the syste...
by Andre Bauer
02 Mar 2011, 11:49
Forum: Patches / Modules
Topic: MySQL Booster (current version: 1.1.4 RC for OTRS 2.4.x)
Replies: 21
Views: 25105

Re: MySQL Booster (current version: 1.1.3 beta)

A sysconfig option would be nice :-)
by Andre Bauer
02 Mar 2011, 11:27
Forum: Patches / Modules
Topic: MySQL Booster (current version: 1.1.4 RC for OTRS 2.4.x)
Replies: 21
Views: 25105

Re: MySQL Booster (current version: 1.1.3 beta)

Where can i disable debug?

Is a sysconfig option available?
by Andre Bauer
01 Mar 2011, 19:34
Forum: Patches / Modules
Topic: MySQL Booster (current version: 1.1.4 RC for OTRS 2.4.x)
Replies: 21
Views: 25105

Re: MySQL Booster (current version: 1.1.3 beta)

I removed some lines... Maybe a little bit to much *g*

I will try the new opm...

Set:

Code: Select all

CustomerUserSearchSuffix => ''
Btw... do i still need this line:

Code: Select all

            # mysql lower() fix
            CaseSensitive => 1,
by Andre Bauer
01 Mar 2011, 18:35
Forum: Patches / Modules
Topic: MySQL Booster (current version: 1.1.4 RC for OTRS 2.4.x)
Replies: 21
Views: 25105

Re: MySQL Booster (current version: 1.1.3 beta)

Sorry for the delay... # CustomerUser # (customer user database backend and settings) $Self->{CustomerUser} = { Name => 'Database Backend', Module => 'Kernel::System::CustomerUser::DB', Params => { Table => 'customer_user', # mysql lower() fix CaseSensitive => 1, }, # customer uniq id CustomerKey =>...
by Andre Bauer
25 Feb 2011, 12:24
Forum: OTRS & Forum News
Topic: The 9 Day of OTRS - 9 Years of OTRS
Replies: 0
Views: 1845

The 9 Day of OTRS - 9 Years of OTRS

Welcome to our Birthdayparty! OTRS software is turning 9! We're excited to bring you nine consecutive days celebrating the 9th birthday of the first OTRS release. This daily celebration offers you never before seen insights into the user experiences with OTRS, and some specials like videos, modules,...
by Andre Bauer
24 Feb 2011, 11:57
Forum: Patches / Modules
Topic: MySQL Booster (current version: 1.1.4 RC for OTRS 2.4.x)
Replies: 21
Views: 25105

Re: MySQL Booster 1.1.1 beta

Hmmm... I have still some LOWER entries in my MySQL slow log... Example: SELECT login , first_name, last_name, email, email2 FROM customer_user WHERE ((login LIKE LOWER('robert123%') OR LOWER(last_name) LIKE LOWER('robert123%') OR LOWER(customer_id) LIKE LOWER('robert123%') OR LOWER(email2) LIKE LOW...
by Andre Bauer
24 Feb 2011, 11:25
Forum: OTRS & Forum News
Topic: Founding of the OTRS Community Board (OCB)
Replies: 1
Views: 9822

Founding of the OTRS Community Board (OCB)

Dear community members, today we announce the foundation of the OTRS Community Board (OCB). The OCB is a committee of community members with the following responsibilities : - internal organization of the community - infrastructure of the community - communication within the community - communicatio...
by Andre Bauer
22 Feb 2011, 17:21
Forum: Patches / Modules
Topic: MySQL Booster (current version: 1.1.4 RC for OTRS 2.4.x)
Replies: 21
Views: 25105

Re: MySQL Booster 1.1.1 beta

Use it for one day without problems.

Queue views feels much faster now :-)