Search found 105 matches

by cris12345
05 Jul 2017, 16:26
Forum: OTRS Developers
Topic: Check email answerOrthography
Replies: 4
Views: 1780

Check email answerOrthography

Hello,
Any of you know if is possible to add some check Orthography/grammatical in the email reply that is the AgentTicketCompose?
And copy format function?
format.PNG
by cris12345
05 Jul 2017, 16:18
Forum: OTRS Developers
Topic: Copy TABLE email body data into ticket fields
Replies: 4
Views: 1868

Re: Copy TABLE email body data into ticket fields

Sure, I attached two images. One is how the email body looks and the other is how the table structure is without borders.
Basically is a title, then appears the table (2 columns) and the rows count can change and later other title.

Thanks
by cris12345
23 Jun 2017, 21:34
Forum: OTRS Developers
Topic: Copy TABLE email body data into ticket fields
Replies: 4
Views: 1868

Re: Copy TABLE email body data into ticket fields

Yes I used it.
But is not what I need because I can find data from body searching and specific word.
Or maybe has a functionality that I don't know
Because sometimes the field can be null or is a name so I have to read it because I don't know the options it can contains.
by cris12345
21 Jun 2017, 00:03
Forum: OTRS Developers
Topic: Copy TABLE email body data into ticket fields
Replies: 4
Views: 1868

Copy TABLE email body data into ticket fields

Hello, Is there a way to create a ticket based on a table in the email body? where the body table ihas only two columns: "Columns Name List"| "Values" For example: Type | type1 RequestorName | Cristina Location | CR ...etc So I want that OTRS ticket type automatically be completed with type1 and my ...
by cris12345
20 Jun 2017, 21:23
Forum: OTRS Developers
Topic: Attachments Download button on articles doesnt work
Replies: 2
Views: 1323

Re: Attachments Download button on articles doesnt work

Thanks! that works. I thought everyone has access to all the action inside the ticket.

Thanks for your help!
by cris12345
19 Jun 2017, 21:28
Forum: OTRS Developers
Topic: Attachments Download button on articles doesnt work
Replies: 2
Views: 1323

Attachments Download button on articles doesnt work

Hello, I don't know if this is KIX4OTRS or OTRS but when I installed KIX4OTRS it divides the ticket in some tabs like articles, core data, attachments, object link, etc. I realized there are 2 ways to download an attachment, 1- in the attachment tab and 2- in the article tab near to the print and re...
by cris12345
17 Jun 2017, 00:00
Forum: OTRS Developers
Topic: Is there a maximun ticket amount that I can received at the same time?
Replies: 1
Views: 1331

Is there a maximun ticket amount that I can received at the same time?

Hello Is a restricted amount of tickets that we can received in the free version? or an maximum users connected at the same time? Because I'm testing the free version and I realized some emails are not getting into the queue and also are not in the closed section. And we are 3 people only. So I dont...
by cris12345
05 Jun 2017, 21:17
Forum: OTRS Developers
Topic: Ticket Creation Time in queue columns
Replies: 0
Views: 1272

Ticket Creation Time in queue columns

Hello,

I saw queue view use a "age" field but I'm wondering if is possible to show the creation time field as a column in the queue view.
A column like ticket number, title, etc.
Because searching by name in the settings buttons creation time is not available.

Thanks
by cris12345
31 May 2017, 20:33
Forum: General
Topic: URGENT HELP!: Can't locate Kernel/Config.pm
Replies: 4
Views: 1485

Re: URGENT HELP!: Can't locate Kernel/Config.pm

yes, you're right! THANK YOU SO MUCH!!
by cris12345
31 May 2017, 20:09
Forum: General
Topic: URGENT HELP!: Can't locate Kernel/Config.pm
Replies: 4
Views: 1485

URGENT HELP!: Can't locate Kernel/Config.pm

Hi, I was trying to add ACL code in the Config.pm. 1- First I copied the Config.pm file to my personal folder 2- Added the ACL code 3-Moved the file to Kernel folder 4- And then I received this error in browser: "Internal Server Error The server encountered an internal error or misconfiguration and ...
by cris12345
26 May 2017, 22:57
Forum: OTRS Developers
Topic: Help with ACL
Replies: 4
Views: 2264

Re: Help with ACL

Thanks for your answer!

If I used the syntax :

Possible => {
Ticket => {
DynamicField_<name> => ['some value'],

In which file (path) should I include it?
by cris12345
26 May 2017, 21:08
Forum: OTRS Developers
Topic: Help with ACL
Replies: 4
Views: 2264

Re: Help with ACL

Hi, Thanks! I used Possible but in the next action I have to specified the values for a dynamic field dropwdown and that is what I don't know how to do it. What I did: After select Possible dynamic field is not an option also inside ticket, so I selected ticket and wrote dynamicfield_name and then i...
by cris12345
26 May 2017, 19:38
Forum: OTRS Developers
Topic: SLA time format doubt
Replies: 1
Views: 1566

SLA time format doubt

Hello, Quick question, the SLA is saving the minutes amount according to each calendar, but in somehow it saved the final hour in a regular time format? I mean, If a ticket is created at 3pm and only have 2hours of SLA I have to write 120 in solution time section on the SLA. But in the database tabl...
by cris12345
22 May 2017, 23:15
Forum: OTRS Developers
Topic: Help with ACL
Replies: 4
Views: 2264

Help with ACL

Hello, first time using ACL and I don't understand it very well. I'm trying to filter a dropdown values after the selection in another dropdown before. Both dropdowns are dynamic fields. What I'm doing is: First in the Match settings section selecting Properties >> DynamicField >> DynamicField_Name ...
by cris12345
10 May 2017, 21:36
Forum: OTRS Developers
Topic: Avoid re-open ticket
Replies: 2
Views: 1517

Re: Avoid re-open ticket

great! thanks! :)
by cris12345
10 May 2017, 18:11
Forum: OTRS Developers
Topic: Avoid re-open ticket
Replies: 2
Views: 1517

Avoid re-open ticket

Hello, Can I avoid re-open ticket when they are already closed? I know if the client answer the email that already has a ticket number in the subject it will add the answer to the ticket. But I need to avoid that, even if the client doesn't remove the ticket number in the subject, I need that a new ...
by cris12345
08 May 2017, 21:50
Forum: OTRS Developers
Topic: SendmailModule::CMD for SMPT
Replies: 1
Views: 1359

SendmailModule::CMD for SMPT

Hi,

Is necessary change the SendmailModule::CMD in the Core::Sendmail page if I changed the SendmailModule to SMPT instead of Sendmail?

If yes, what is the correct value in SendmailModule::CMD?

Thanks
by cris12345
05 May 2017, 17:12
Forum: OTRS Developers
Topic: Send Emails issue
Replies: 1
Views: 1162

Send Emails issue

Hello,

How the send emails feature works?

It is only working in a Intranet using company emails but when I tried to send an email to gmail for example it fails: "reason: 550 Host unknown."
However our outlook allows us to send external emails.

Thanks
by cris12345
28 Apr 2017, 01:06
Forum: OTRS Developers
Topic: How can I set a default type in the New Phone ticket page?
Replies: 5
Views: 1887

Re: How can I set a default type in the New Phone ticket page?

haha thanks!! I will try with AgentTicketPhone.pm
by cris12345
28 Apr 2017, 01:02
Forum: OTRS Developers
Topic: Is there a way that "customer user" field will not be mandatory? Creating phone tickets
Replies: 2
Views: 1329

Re: Is there a way that "customer user" field will not be mandatory? Creating phone tickets

Hi, For MX Checker do you mean a field called CheckMXRecord? I attached a photo of it. I changed it to No. I'm not able to unchecked it but I set in no, however it doesn't worked. Is still mandatory. I have installed KIXCore and KIX4OTRS, I don't know if that is the reason why is disable to unchecke...
by cris12345
25 Apr 2017, 17:17
Forum: OTRS Developers
Topic: How can I set a default type in the New Phone ticket page?
Replies: 5
Views: 1887

How can I set a default type in the New Phone ticket page?

Hi,

I didn't find an option in the sysconfig to set the type default in New Phone ticket

Does anyone know how can I set a default type in the New Phone ticket page?

Thanks for your help!
by cris12345
25 Apr 2017, 16:51
Forum: OTRS Developers
Topic: Is there a way that "customer user" field will not be mandatory? Creating phone tickets
Replies: 2
Views: 1329

Is there a way that "customer user" field will not be mandatory? Creating phone tickets

Hello,

Is there a way that "customer user" field will not be mandatory? Creating phone tickets

or that "customer user" field accept simple text in "new phone ticket" page?

Because right now is only accepting emails.

Thanks for your help!
by cris12345
18 Apr 2017, 19:34
Forum: OTRS Developers
Topic: add agent in reports?
Replies: 2
Views: 1357

Re: add agent in reports?

Thanks!! :)
by cris12345
10 Apr 2017, 23:51
Forum: OTRS Developers
Topic: remove mandatory from customer user field in the new phone ticket
Replies: 0
Views: 1125

remove mandatory from customer user field in the new phone ticket

Hello

Is a way to remove the mandatory attribute from "customer user" field in the new phone ticket?
by cris12345
10 Apr 2017, 17:52
Forum: OTRS Developers
Topic: add agent in reports?
Replies: 2
Views: 1357

add agent in reports?

Hello,

Is it possible to add agent in the Y-axis or X-axis?

Thanks
by cris12345
06 Apr 2017, 22:53
Forum: OTRS Developers
Topic: Can new phone ticket page accept simple text in customer user field?
Replies: 1
Views: 1184

Re: Can new phone ticket page accept simple text in customer user field?

or if there is a way that "customer user" field will not be mandatory?
by cris12345
06 Apr 2017, 22:52
Forum: OTRS Developers
Topic: Can new phone ticket page accept simple text in customer user field?
Replies: 1
Views: 1184

Can new phone ticket page accept simple text in customer user field?

Hi,

Is there a way that "customer user" field accept simple text in "new phone ticket" page?
Because right now is only accepting emails.

Thanks
by cris12345
06 Apr 2017, 17:39
Forum: OTRS Developers
Topic: Re-open tickets?
Replies: 2
Views: 1462

Re: Re-open tickets?

That's right, thanks!
by cris12345
06 Apr 2017, 17:38
Forum: OTRS Developers
Topic: Change the word State to Status, is it possible?
Replies: 3
Views: 1464

Re: Change the word State to Status, is it possible?

sorry to the late response, yes that´s what I did, changed it in the en.pm file
Thanks!
by cris12345
03 Apr 2017, 20:48
Forum: General
Topic: No such binary: /usr/sbin/sendmail!
Replies: 7
Views: 2116

Re: No such binary: /usr/sbin/sendmail!

I don't have one, that´s why I asked in this forums...
by cris12345
03 Apr 2017, 19:39
Forum: General
Topic: No such binary: /usr/sbin/sendmail!
Replies: 7
Views: 2116

Re: No such binary: /usr/sbin/sendmail!

I dont know if I have installed postfix because this file doesnt exist:
sudo vi /etc/postfix/main.cf
by cris12345
03 Apr 2017, 19:34
Forum: General
Topic: No such binary: /usr/sbin/sendmail!
Replies: 7
Views: 2116

Re: No such binary: /usr/sbin/sendmail!

I already installed sendmail
I don't received the error.... but also I don't received the emails haha

Is necessary change something in the core:sendemail?
by cris12345
03 Apr 2017, 19:00
Forum: General
Topic: No such binary: /usr/sbin/sendmail!
Replies: 7
Views: 2116

No such binary: /usr/sbin/sendmail!

Hello,

When I try to answer an email or reset a password in the client side, this error appears: No such binary: /usr/sbin/sendmail!

This looks empty in the server side
>ls -l /usr/sbin/sendmail*

and there is any folder like this:
/etc/postfix/

we reset server, what could be changed?
by cris12345
31 Mar 2017, 23:09
Forum: OTRS Developers
Topic: Re-open tickets?
Replies: 2
Views: 1462

Re-open tickets?

Is it a way to re-open a ticket?
I mean if a ticket is already closed but the client send an email OTRS doesn't alert me right now, so I want to be notify.
by cris12345
31 Mar 2017, 16:17
Forum: OTRS Developers
Topic: Change the word State to Status, is it possible?
Replies: 3
Views: 1464

Change the word State to Status, is it possible?

Hello,
How can I change the de wording of State to Status?
is it is in the database?

Thanks
by cris12345
20 Mar 2017, 18:07
Forum: OTRS Developers
Topic: Search information in text (email body) or subject
Replies: 3
Views: 1435

Re: Search information in text (email body) or subject

No, I mean how can I detect a word when a ticket is created or get an email.
Like outlook rules
For example check if the subject has the word: "urgent"
by cris12345
20 Mar 2017, 18:06
Forum: OTRS Developers
Topic: OTRS Daemon is not running
Replies: 0
Views: 1052

OTRS Daemon is not running

Hello, I'm receiving this error: OTRS Daemon is not running. I followed the steps but the error still appearing and I can not receive emails. What else can I check? I already verified '/opt/otrs/var/cron/otrs_daemon' exists The status says Daemon running sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl sta...
by cris12345
16 Mar 2017, 00:35
Forum: OTRS Developers
Topic: dynamic field dropdown
Replies: 1
Views: 1183

dynamic field dropdown

Hello,

Is it possible to filter dropdown values after the selection in another dropdown before?
In the customer new ticket page.

thanks for your help!
by cris12345
16 Mar 2017, 00:34
Forum: OTRS Developers
Topic: Search information in text (email body) or subject
Replies: 3
Views: 1435

Search information in text (email body) or subject

Hello,

It is possible to search specific words in the text or subject?
And do some action later.

Thanks
by cris12345
15 Mar 2017, 00:51
Forum: OTRS Developers
Topic: which tables are dynamic dropdown options saved?
Replies: 1
Views: 840

which tables are dynamic dropdown options saved?

Hello developers,

Do you know at what table the dynamic drop down options are saved?

Thanks
by cris12345
13 Mar 2017, 22:28
Forum: OTRS Developers
Topic: Change order to customer new ticket fields is possible?
Replies: 0
Views: 760

Change order to customer new ticket fields is possible?

Hello, Is it possible to add a dynamic field between to and service fields in the new ticket windows? In Customer side I'm trying changing this file: /opt/otrs/Kernel/Output/HTML/Templates/Standard/CustomerTicketMessage.tt adding this code as the file specified: but nothing changed Processes is the ...
by cris12345
13 Mar 2017, 21:40
Forum: OTRS Developers
Topic: can I change the unlock and lock to upper case? is it safe?
Replies: 3
Views: 1334

can I change the unlock and lock to upper case? is it safe?

Hi all,

Where is the unlock and lock define? In order to change them to uppercase. Just the first letter like this: "Unlock"
Well, Is it safe? or it can impact something else in the logic?

Thanks
by cris12345
13 Mar 2017, 21:35
Forum: OTRS Developers
Topic: Default value for new ticket type (customer side)
Replies: 2
Views: 1131

Default value for new ticket type (customer side)

Hi,
Do you know where you can define a default value for type in the new ticket view in the customer side?
Same as when you create a dropdown dynamic field and there's a default value

Thanks
by cris12345
13 Mar 2017, 21:34
Forum: OTRS Developers
Topic: How can I add filter option to the header of the overview customer?
Replies: 0
Views: 830

How can I add filter option to the header of the overview customer?

Hello all,

Do you know if it is possible to add filter option to the header of the overview customer table?
Like the queue view table

I'm using
otrs 5.0.14-02
kixCore 5.0.9
Kix4OTRS 8.0.10

Thanks!
by cris12345
02 Mar 2017, 14:41
Forum: OTRS Developers
Topic: how can I create ticket by insert?
Replies: 3
Views: 1366

Re: how can I create ticket by insert?

The reason is because the tickets will be created by a customer and comes form another system, so the idea is save the other system tickets in a excel file and do an upload...
How I can use the PERL API?
by cris12345
28 Feb 2017, 01:40
Forum: OTRS Developers
Topic: how can I create ticket by insert?
Replies: 3
Views: 1366

how can I create ticket by insert?

Hi, I need to upload some information as ticket. What is needed to be considered in order to create a ticket by insert statement? For example, the way ticket_history table is populate or the way I can save the close time if ticket_history is not been populating after the insert ticket creation. Thanks