Search found 60 matches

by avinashillindra
01 Apr 2016, 07:35
Forum: General
Topic: Is Office365 mailing Service works in OTRS 5 Free Version ??
Replies: 20
Views: 3496

Re: Is Office365 mailing Service works in OTRS 5 Free Version ??

Issue resolved. Changed to SMTPTLS and provided SMTP Authentication details and failed emails are working now.

Can you please let me know how to change mail's retrieving time from mail box.
by avinashillindra
01 Apr 2016, 06:25
Forum: General
Topic: Is Office365 mailing Service works in OTRS 5 Free Version ??
Replies: 20
Views: 3496

Re: Is Office365 mailing Service works in OTRS 5 Free Version ??

Any other file like Config.pm at OS level.
by avinashillindra
31 Mar 2016, 13:48
Forum: General
Topic: Is Office365 mailing Service works in OTRS 5 Free Version ??
Replies: 20
Views: 3496

Re: Is Office365 mailing Service works in OTRS 5 Free Version ??

Hi Jojo,

Thanks for your prompt response.

Can you please guide me where can I find mail configuration file in OTRS server.

Regards,
Avinash Illindra
by avinashillindra
31 Mar 2016, 13:27
Forum: General
Topic: Is Office365 mailing Service works in OTRS 5 Free Version ??
Replies: 20
Views: 3496

Re: Is Office365 mailing Service works in OTRS 5 Free Version ??

Hi Root,

Mail Configured successfully. Now, I'm encountering new error, following is the error message "Error Message: Impossible to send message to: <email id>"

Please let me know if we need to change any configuration to resolve the issue.

TIA

Regards,
Avinash Illindra
by avinashillindra
31 Mar 2016, 10:48
Forum: General
Topic: Is Office365 mailing Service works in OTRS 5 Free Version ??
Replies: 20
Views: 3496

Re: Is Office365 mailing Service works in OTRS 5 Free Version ??

Thanks dear for providing swift support. :D :D

Will get back to you if any thing required.

Now you can change the status of Ticket to resolved state.
by avinashillindra
31 Mar 2016, 10:30
Forum: General
Topic: Is Office365 mailing Service works in OTRS 5 Free Version ??
Replies: 20
Views: 3496

Re: Is Office365 mailing Service works in OTRS 5 Free Version ??

Thanks. I changed the configuration from IMAP to IMAPTLS, now mail configuration completed successfully.

Now, please let us know how to change the configuration of already configured database.

Regards,
Avinash Illindra
by avinashillindra
31 Mar 2016, 09:07
Forum: General
Topic: Is Office365 mailing Service works in OTRS 5 Free Version ??
Replies: 20
Views: 3496

Re: Is Office365 mailing Service works in OTRS 5 Free Version ??

Please find the attached check list of Perl Modules screenshot.
by avinashillindra
31 Mar 2016, 08:50
Forum: General
Topic: Is Office365 mailing Service works in OTRS 5 Free Version ??
Replies: 20
Views: 3496

Re: Is Office365 mailing Service works in OTRS 5 Free Version ??

Yes, mentioned account enabled with IMAP access.

FYI... even gmail account also not able to configure.
by avinashillindra
31 Mar 2016, 06:44
Forum: General
Topic: Is Office365 mailing Service works in OTRS 5 Free Version ??
Replies: 20
Views: 3496

Is Office365 mailing Service works in OTRS 5 Free Version ??

Hi Team, We recently Implemented OTRS 5 Freeware version in our Organization. While configuring Office365 under Mail Configuration, we are encountering an error. I have attached the error screenshot. Can I some please look into the issue and do the needful. Thanks in advance. Best Regards, Avinash I...