This ticket has been very helpful when using the SOAP interface.
However I am not able to set a CustomerID when I create a ticket.
Can someone advise me how to do it?
Search found 14 matches
- 10 Apr 2013, 21:21
- Forum: Developers
- Topic: OTRS SOAP responses in PHP SoapClient
- Replies: 32
- Views: 45051
- 03 Sep 2012, 22:11
- Forum: Help
- Topic: Filter a whole TLD
- Replies: 4
- Views: 1622
Re: Filter a whole TLD
None of those work.
I am using OTRS 3.0.11.
I am using OTRS 3.0.11.
- 18 Jul 2012, 10:03
- Forum: Help
- Topic: Filter a whole TLD
- Replies: 4
- Views: 1622
Re: Filter a whole TLD
Still need help on this one.
- 20 Jun 2012, 17:53
- Forum: Help
- Topic: Filter a whole TLD
- Replies: 4
- Views: 1622
Filter a whole TLD
Hello, I am trying to filter a whole TLD to sort it into a queue for it self. I have set up the following settings as a filter, but they are not doing anything: Stop after match: No Filter conditions Header 1: From Value 1: ([.*?]).dk Set Email Headers Header 1: X-OTRS-QUEUE Value 1: Postmaster_dk
- 21 Dec 2011, 14:46
- Forum: Developers
- Topic: SOAP, PHP and TicketFree
- Replies: 6
- Views: 3626
Re: SOAP, PHP and TicketFree
Thank you. I found the following in the dev doc. my $Success = $TicketObject->TicketFreeTextSet( Counter => 1, Key => 'Planet', # optional Value => 'Sun', # optional TicketID => 123, UserID => 23, ); That helped me to solve the problem.
- 20 Dec 2011, 23:39
- Forum: Developers
- Topic: SOAP, PHP and TicketFree
- Replies: 6
- Views: 3626
Re: SOAP, PHP and TicketFree
Thank you. I found ArticleFreeTextSet in the dev documentation. I added the following to my PHP script: $ArticleFreeText = $client->__soapCall("Dispatch", array($username, $password, "TicketObject", "ArticleFreeTextSet", "TicketID", $TicketID, "ArticleID&...
- 20 Dec 2011, 15:08
- Forum: Developers
- Topic: SOAP, PHP and TicketFree
- Replies: 6
- Views: 3626
Re: SOAP, PHP and TicketFree
Sorry for bringing up an old thread, but I have exactly the same question - how do you populate Free Fields through SOAP?
- 18 Oct 2011, 14:05
- Forum: Help
- Topic: [Solved] Tried to update to 3.0.11
- Replies: 1
- Views: 1031
Re: Tried to update to 3.0.11
Solved it. Seems like it was a problem with the symbolic link that the upgrading documentation suggested.
- 18 Oct 2011, 13:37
- Forum: Help
- Topic: [Solved] Tried to update to 3.0.11
- Replies: 1
- Views: 1031
[Solved] Tried to update to 3.0.11
Hello, I tried to update from 3.0.10 to 3.0.11 but it went wrong, the otrs now detects chrome as an browser that is too old and in firefox where I am logged in it is showing OTRS without any pictures. - I can supply screenshots if interested. I have followed this guide: http://doc.otrs.org/3.0/en/ht...
- 05 Oct 2011, 14:22
- Forum: Help
- Topic: Customer Information on Email tickets
- Replies: 9
- Views: 2486
Re: Customer Information on Email tickets
I have tried to research about the multiple backends feature, but I really cant find anything about it.
Where do I find the feature and how do I use it?
Where do I find the feature and how do I use it?
- 02 Oct 2011, 23:25
- Forum: Help
- Topic: Customer Information on Email tickets
- Replies: 9
- Views: 2486
Re: Customer Information on Email tickets
I do not know much about odbc but I use a MySQL database for my data. I guess that it supports obdc?
- 30 Sep 2011, 20:06
- Forum: Help
- Topic: Customer Information on Email tickets
- Replies: 9
- Views: 2486
Re: Customer Information on Email tickets
It would be pretty smart if there was an opportunity to add information to the email address people write from. I have my own database of the customers, would be nice if I didnt have to check the database everytime, but only the first time and then add it as customer information, so I would be able ...
- 30 Sep 2011, 16:27
- Forum: Help
- Topic: Customer Information on Email tickets
- Replies: 9
- Views: 2486
Re: Customer Information on Email tickets
I want to be able to put customer information on email tickets. What do you mean with "customer information"? details about the customer himself? Use the customer backend, you go connect to Active Directory using LDAP, connect an external database etc. You can use X-OTRS-Header/X-Header f...
- 29 Sep 2011, 22:55
- Forum: Help
- Topic: Customer Information on Email tickets
- Replies: 9
- Views: 2486
Customer Information on Email tickets
Hello,
I want to be able to put customer information on email tickets.
My customers do not have a login at OTRS, I just use the email-system.
Aint it possible to add customer information to the emails?
Sorry if this is a FAQ, but it would be really smart if it is possible.
I want to be able to put customer information on email tickets.
My customers do not have a login at OTRS, I just use the email-system.
Aint it possible to add customer information to the emails?
Sorry if this is a FAQ, but it would be really smart if it is possible.