Search found 14 matches

by FairFight
10 Apr 2013, 21:21
Forum: OTRS Developers
Topic: OTRS SOAP responses in PHP SoapClient
Replies: 32
Views: 24446

Re: OTRS SOAP responses in PHP SoapClient

This ticket has been very helpful when using the SOAP interface.
However I am not able to set a CustomerID when I create a ticket.
Can someone advise me how to do it?
by FairFight
03 Sep 2012, 22:11
Forum: Help
Topic: Filter a whole TLD
Replies: 4
Views: 580

Re: Filter a whole TLD

None of those work.
I am using OTRS 3.0.11.
by FairFight
18 Jul 2012, 10:03
Forum: Help
Topic: Filter a whole TLD
Replies: 4
Views: 580

Re: Filter a whole TLD

Still need help on this one.
by FairFight
20 Jun 2012, 17:53
Forum: Help
Topic: Filter a whole TLD
Replies: 4
Views: 580

Filter a whole TLD

Hello, I am trying to filter a whole TLD to sort it into a queue for it self. I have set up the following settings as a filter, but they are not doing anything: Stop after match: No Filter conditions Header 1: From Value 1: ([.*?]).dk Set Email Headers Header 1: X-OTRS-QUEUE Value 1: Postmaster_dk
by FairFight
21 Dec 2011, 14:46
Forum: OTRS Developers
Topic: SOAP, PHP and TicketFree
Replies: 6
Views: 1855

Re: SOAP, PHP and TicketFree

Thank you.
I found the following in the dev doc.

Code: Select all

my $Success = $TicketObject->TicketFreeTextSet(
        Counter  => 1,
        Key      => 'Planet', # optional
        Value    => 'Sun',  # optional
        TicketID => 123,
        UserID   => 23,
);
That helped me to solve the problem.
by FairFight
20 Dec 2011, 23:39
Forum: OTRS Developers
Topic: SOAP, PHP and TicketFree
Replies: 6
Views: 1855

Re: SOAP, PHP and TicketFree

Thank you. I found ArticleFreeTextSet in the dev documentation. I added the following to my PHP script: $ArticleFreeText = $client->__soapCall("Dispatch", array($username, $password, "TicketObject", "ArticleFreeTextSet", "TicketID", $TicketID, "ArticleID", $ArticleID, "Counter", 1, "Key", "Tester", ...
by FairFight
20 Dec 2011, 15:08
Forum: OTRS Developers
Topic: SOAP, PHP and TicketFree
Replies: 6
Views: 1855

Re: SOAP, PHP and TicketFree

Sorry for bringing up an old thread, but I have exactly the same question - how do you populate Free Fields through SOAP?
by FairFight
18 Oct 2011, 14:05
Forum: Help
Topic: [Solved] Tried to update to 3.0.11
Replies: 1
Views: 492

Re: Tried to update to 3.0.11

Solved it. Seems like it was a problem with the symbolic link that the upgrading documentation suggested.
by FairFight
18 Oct 2011, 13:37
Forum: Help
Topic: [Solved] Tried to update to 3.0.11
Replies: 1
Views: 492

[Solved] Tried to update to 3.0.11

Hello, I tried to update from 3.0.10 to 3.0.11 but it went wrong, the otrs now detects chrome as an browser that is too old and in firefox where I am logged in it is showing OTRS without any pictures. - I can supply screenshots if interested. I have followed this guide: http://doc.otrs.org/3.0/en/ht...
by FairFight
05 Oct 2011, 14:22
Forum: Help
Topic: Customer Information on Email tickets
Replies: 9
Views: 808

Re: Customer Information on Email tickets

I have tried to research about the multiple backends feature, but I really cant find anything about it.
Where do I find the feature and how do I use it?
by FairFight
02 Oct 2011, 23:25
Forum: Help
Topic: Customer Information on Email tickets
Replies: 9
Views: 808

Re: Customer Information on Email tickets

I do not know much about odbc but I use a MySQL database for my data. I guess that it supports obdc?
by FairFight
30 Sep 2011, 20:06
Forum: Help
Topic: Customer Information on Email tickets
Replies: 9
Views: 808

Re: Customer Information on Email tickets

It would be pretty smart if there was an opportunity to add information to the email address people write from. I have my own database of the customers, would be nice if I didnt have to check the database everytime, but only the first time and then add it as customer information, so I would be able ...
by FairFight
30 Sep 2011, 16:27
Forum: Help
Topic: Customer Information on Email tickets
Replies: 9
Views: 808

Re: Customer Information on Email tickets

I want to be able to put customer information on email tickets. What do you mean with "customer information"? details about the customer himself? Use the customer backend, you go connect to Active Directory using LDAP, connect an external database etc. You can use X-OTRS-Header/X-Header fields and ...
by FairFight
29 Sep 2011, 22:55
Forum: Help
Topic: Customer Information on Email tickets
Replies: 9
Views: 808

Customer Information on Email tickets

Hello,
I want to be able to put customer information on email tickets.
My customers do not have a login at OTRS, I just use the email-system.
Aint it possible to add customer information to the emails?
Sorry if this is a FAQ, but it would be really smart if it is possible.