Search found 4 matches

by bolhuir
31 Oct 2011, 18:31
Forum: Help
Topic: Notification Tag closing Ticket
Replies: 2
Views: 962

Re: Notification Tag closing Ticket

That's the trick

Thanks
by bolhuir
31 Oct 2011, 16:52
Forum: Help
Topic: Notification Tag closing Ticket
Replies: 2
Views: 962

Notification Tag closing Ticket

Hello,

Is there a notification tag available to send the contents of the closing note to the customer ?

regards
by bolhuir
21 Oct 2011, 22:44
Forum: Help
Topic: Assign one ticket to multiple queues
Replies: 2
Views: 1078

Assign one ticket to multiple queues

Is it possible to assign one ticket to multiple queues
I have customers who enter a ticket which applies to multiple queues
How do i deal with that, without giving agents rw rights in other queues where they don't need them
by bolhuir
10 Oct 2011, 13:55
Forum: Help
Topic: Display queue doesn't function
Replies: 1
Views: 1144

Display queue doesn't function

Hello, I cannot get the queue's displayed well, when i assign groups to queue's What i did was: 1. I created users, groups and queue's 2. assigned user to groups What i try to achieve is that a certain queue is displayed to a user without the possibility for that user to change anything in that queu...