That's the trick
Thanks
Search found 4 matches
- 31 Oct 2011, 18:31
- Forum: Help
- Topic: Notification Tag closing Ticket
- Replies: 2
- Views: 962
- 31 Oct 2011, 16:52
- Forum: Help
- Topic: Notification Tag closing Ticket
- Replies: 2
- Views: 962
Notification Tag closing Ticket
Hello,
Is there a notification tag available to send the contents of the closing note to the customer ?
regards
Is there a notification tag available to send the contents of the closing note to the customer ?
regards
- 21 Oct 2011, 22:44
- Forum: Help
- Topic: Assign one ticket to multiple queues
- Replies: 2
- Views: 1078
Assign one ticket to multiple queues
Is it possible to assign one ticket to multiple queues
I have customers who enter a ticket which applies to multiple queues
How do i deal with that, without giving agents rw rights in other queues where they don't need them
I have customers who enter a ticket which applies to multiple queues
How do i deal with that, without giving agents rw rights in other queues where they don't need them
- 10 Oct 2011, 13:55
- Forum: Help
- Topic: Display queue doesn't function
- Replies: 1
- Views: 1144
Display queue doesn't function
Hello, I cannot get the queue's displayed well, when i assign groups to queue's What i did was: 1. I created users, groups and queue's 2. assigned user to groups What i try to achieve is that a certain queue is displayed to a user without the possibility for that user to change anything in that queu...